Impossible to send email for Newsletters

  • Resolved Rebel Republik

    (@meszarovits)


    2 years, 4 months ago

    Hello team!
    I tried everything but the email is not sending when I sign up on my website to receive the newsletter.
    I have this message: Error while sending. Email violates Sender Domain’s DMARC policy. Please set up sender authentication.

    But when I see the MailPoet Sending Service, everything is ok!

    Reach the inbox, not the spam box.
    Easy configuration: enter a key to activate the sending service.
    Super fast: send up to 50,000 emails per hour.
    All emails are signed with SPF & DKIM.
    Automatically remove invalid and bounced addresses (bounce handling) to keep your lists clean.

    So I need your help because is right now not working.

    In advance thank you for your time.
    Manuel

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there @meszarovits,

    This error happens when you have a DMARC policy set up for your sender domain with “p=quarantine” or “p=reject” policy and you are using our MailPoet Sending Service.

    I checked your account and I see that one of the From addresses you’re using is @proton.me which is a global email provider but it’s not on our list for ignoring DMARC policy.

    If you use it as your From address in your MailPoet settings or in specific emails, sending will be paused because this domain has a DMARC policy set up with p=quarantine.

    You need to change it to any of your other authorized email addresses and it should start working. Your @protonmail.com email address won’t cause the same error.

    Hope it helps, please let us know if you need further assistance!

    Thread Starter Rebel Republik

    (@meszarovits)

    Hello Elvira!
    Thank you for your quick reply.
    I deleted the account @proton.me and @protonmail.com and now is working good.
    Thanks again for your help.
    Manuel

    Hi there Manuel,

    I deleted the account @proton.me and @protonmail.com and now is working good.
    Thanks again for your help.

    You’re very welcome ??

    Enjoy the rest of your day and stay safe!

Viewing 3 replies - 1 through 3 (of 3 total)
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