• Resolved DensitySK

    (@densitysk)


    HI,

    I have noticed that the plugin is generating a feed, where the Woocommerce Composite and Bundle products are without VAT while every other product is generated with VAT.

    I enter the prices in my shop without TAX and my shop base tax is 20%

    Example simple product A is entered with price of 8,3333 and the website and the feed is showing correctly a value of 10 incl. VAT.

    <item>
    <g:id>2096</g:id>
    <g:title>Single USB 3.0 Panel Mount Cable 90cm</g:title>
    <g:description>Single USB 3.0 panel mount cable in 90cm length and 19pin header connector</g:description>
    <g:availability>in_stock</g:availability>
    <g:price>EUR 10,00</g:price>
    <g:google_product_category>296</g:google_product_category>
    <g:product_type>Accessories</g:product_type>
    <g:mpn>USB3-1xA-90CM</g:mpn>
    <g:condition>New</g:condition>
    <g:shipping_weight>0.09</g:shipping_weight>
    <g:identifier_exists>yes</g:identifier_exists>
    </item>

    While a composite product (based on its individually priced components costs 169 incl VAT on the website, the feed generates the price without VAT.

    <item>
    <g:id>2302</g:id>
    <g:description>Vertical/Horizontal layout, Mini-ITX, SFX/SFX-L PSU, 2-slot GPU and handle support</g:description>
    <g:availability>in_stock</g:availability>
    <g:price>EUR 140,83</g:price>
    <g:google_product_category>296</g:google_product_category>
    <g:product_type>Computer Cases</g:product_type>
    <g:condition>New</g:condition>
    <g:shipping_weight>3.20</g:shipping_weight>
    <g:identifier_exists>yes</g:identifier_exists>
    </item>

    Can you please check?
    Thank you
    Michal

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
  • Hi Michal,

    Thanks for using our plugin and reaching out to us. Changes are the issue at hand is being caused by the fact our plugin does not support all bundle and composite plugins. Which ones are you using?

    Thread Starter DensitySK

    (@densitysk)

    HI,

    I use both. I sell several bundle items and I do sell some complicated composite items as well. Both types of products are generated in the feed without tax and everything else is generated with tax as it is supposed to be.

    Hi,

    Apologies, maybe my question was not clear. I meant what plugins you are using for the bundled and composite products?

    Thread Starter DensitySK

    (@densitysk)

    sorry

    I use the official Woocommerce Composite products and Woocommerce Bundle products plugins

    https://woocommerce.com/products/composite-products/
    https://woocommerce.com/products/product-bundles

    Ok, those should be supported by our plugin.

    How does your field mapping look like for the g:price field? To what attribute did you map it?

    Thread Starter DensitySK

    (@densitysk)

    the g:price field is mapped to the attribute regular price

    Can you try changing the field mapping to this one?
    https://www.dropbox.com/s/gnqna7c50yfwkgk/RegPriceInclVat.png?dl=0

    We just tested this on our test website and it worked for us.

    Thread Starter DensitySK

    (@densitysk)

    unfortunately that is even worse. Now the feed DOES generate correct prices including VAT for composites and bundles, but it messes up all regular simple products instead

    It now displays for simple products the VAT excluded prices even though the mapping is set do use Regular Price incl. VAT front end. I have tried to regenerate the feed and use the price incl. VAT front end or Sale Price incl VAT with no improvement

    https://ibb.co/NTL3qyj

    See screenshots:

    https://ibb.co/NxgYRMT
    https://ibb.co/hYGdCz1
    https://ibb.co/K06tZ7J

    Thread Starter DensitySK

    (@densitysk)

    one more additional info.

    if I select the field mapping for the g:price to be PRICE, then the COMPOSITES and SIMPLE PRODUCTS are displayed in the feed correctly, but the product bundles still are displayed excluding VAT.

    Screenshots:
    https://ibb.co/7zLk9tT
    https://ibb.co/0CQJ7n2
    https://ibb.co/47bTCDt
    https://ibb.co/5MWjHrH

    We tried the field mapping we suggested and the prices for all of our products, simple, variation, bundled and composed all showed the correct prices for us.

    Are you perhaps using other 3th party plugins that do things with your product prices? Discount, bulk or tax plugins?

    Thread Starter DensitySK

    (@densitysk)

    As you can see from several examples below, it unfortunately does not work. My browser cache has been cleared, website cache has been cleared and feed has been regenerated a few times and still nothing.

    One more thing to mention, I enter all prices in my shop excl. VAT and my shop base VAT rate is set to 20%. ALL composite and bundle products DO NOT HAVE a price – instead components are priced individually (front end total is a sum of all selected components). I am assuming that this issue with bundles has something to do with that but setting a price for the bundle manually and disabling the “priced individually” option had no effect – prices excl. VAT were still shown in the feed.

    If I use g:price mapping to “Regular price incl. VAT front end” then all composite products are OK, simple products in the feed have their prices excl. VAT and bundle products have no price at all as seen below.

    First item is a composite with total price of 224 EUR incl. VAT and is correct.

    Second item is a simple products with total price of 16,99 EUR incl VAT and feed shows price excluding VAT.

    Third item below is a bundle product and the field price is missing completely.

    Here is a screenshot of the mapping>
    https://ibb.co/PMccrtK

    <item>
    <g:id>8101</g:id>
    <g:title>Velka 7 Mini-ITX Ultra-Compact PC Case</g:title>
    <g:availability>in_stock</g:availability>
    <g:price>EUR 224</g:price>
    <g:google_product_category>296</g:google_product_category>
    <g:product_type>Computer Cases</g:product_type>
    <g:brand>VELKASE</g:brand>
    <g:mpn>velka7</g:mpn>
    <g:condition>New</g:condition>
    <g:shipping_weight>3.05</g:shipping_weight>
    <g:identifier_exists>yes</g:identifier_exists>
    </item>
    <item>
    <g:id>8084</g:id>
    <g:title>Carry Handle Kit for Velka PC Cases - 96mm</g:title>
    <g:availability>in_stock</g:availability>
    <g:price>EUR 14,16</g:price>
    <g:google_product_category>296</g:google_product_category>
    <g:product_type>Accessories</g:product_type>
    <g:brand>VELKASE</g:brand>
    <g:mpn>VK-H96C</g:mpn>
    <g:condition>New</g:condition>
    <g:shipping_weight>0.2</g:shipping_weight>
    <g:identifier_exists>yes</g:identifier_exists>
    </item>
    <item>
    <g:id>2250</g:id>
    <g:title>Bifurcated Riser Cable PCIe 3.0 with Dual x8/x8 Slots with Mounting Bracket</g:title>
    <g:availability>in_stock</g:availability>
    <g:google_product_category>296</g:google_product_category>
    <g:product_type>Accessories</g:product_type>
    <g:brand>Sliger Designs</g:brand>
    <g:mpn>PCIE-DUAL</g:mpn>
    <g:condition>New</g:condition>
    <g:shipping_weight>0.15</g:shipping_weight>
    <g:identifier_exists>yes</g:identifier_exists>
    </item>

    Now lets try something different. g:price mapping is now set to “Price” (not Regular price) then all composite and simple products are OK, and now the bundle products at least have a price, but it is still excl. VAT

    First item is a composite with total price of 224 EUR incl. VAT and is correct.

    Second item is a simple products with total price of 16,99 EUR incl VAT and is correct.

    Third item below is a bundle product with total price of 99,99 EUR incl VAT and the feed is displaying price excl. VAT – which is incorrect.

    <item>
    <g:id>8101</g:id>
    <g:title>Velka 7 Mini-ITX Ultra-Compact PC Case</g:title>
    <g:description>5.9L Mini-ITX PC case, vertical, SFX PSU, 2-slot GPU and handle support</g:description>
    <g:link>https://www.density.sk/product/velka7/?utm_source=Google Shopping&utm_campaign=Google Shopping&utm_medium=cpc&utm_term=8101</g:link>
    <g:image_link>https://www.density.sk/wp-content/uploads/vk7side.jpg</g:image_link>
    <g:availability>in_stock</g:availability>
    <g:price>EUR 224</g:price>
    <g:google_product_category>296</g:google_product_category>
    <g:product_type>Computer Cases</g:product_type>
    <g:brand>VELKASE</g:brand>
    <g:mpn>velka7</g:mpn>
    <g:condition>New</g:condition>
    <g:shipping_weight>3.05</g:shipping_weight>
    <g:identifier_exists>yes</g:identifier_exists>
    </item>
    <item>
    <g:id>8084</g:id>
    <g:title>Carry Handle Kit for Velka PC Cases - 96mm</g:title>
    <g:description>A steel carrying handle kit for the rev 2.0-2.1 Velka 3, 5, and 7 Mini-ITX PC cases</g:description>
    <g:link>https://www.density.sk/product/velka-96mm-handle-kit/?utm_source=Google Shopping&utm_campaign=Google Shopping&utm_medium=cpc&utm_term=8084</g:link>
    <g:image_link>https://www.density.sk/wp-content/uploads/VELKA-96mm-handle.jpg</g:image_link>
    <g:availability>in_stock</g:availability>
    <g:price>EUR 16,99</g:price>
    <g:google_product_category>296</g:google_product_category>
    <g:product_type>Accessories</g:product_type>
    <g:brand>VELKASE</g:brand>
    <g:mpn>VK-H96C</g:mpn>
    <g:condition>New</g:condition>
    <g:shipping_weight>0.2</g:shipping_weight>
    <g:identifier_exists>yes</g:identifier_exists>
    </item>
    <item>
    <g:id>2250</g:id>
    <g:title>Bifurcated Riser Cable PCIe 3.0 with Dual x8/x8 Slots with Mounting Bracket</g:title>
    <g:description>PCIe 16x 3.0 bifurcated riser cable with 8x/8x lanes per slot with mounting bracket</g:description>
    <g:link>https://www.density.sk/product/dual-slot-riser-cable/?utm_source=Google Shopping&utm_campaign=Google Shopping&utm_medium=cpc&utm_term=2250</g:link>
    <g:image_link>https://www.density.sk/wp-content/uploads/ARC1-PERY423-C20-Bifurcation-Bracket-Riser-Cable.jpg</g:image_link>
    <g:availability>in_stock</g:availability>
    <g:price>EUR 83,33</g:price>
    <g:google_product_category>296</g:google_product_category>
    <g:product_type>Accessories</g:product_type>
    <g:brand>Sliger Designs</g:brand>
    <g:mpn>PCIE-DUAL</g:mpn>
    <g:condition>New</g:condition>
    <g:shipping_weight>0.15</g:shipping_weight>
    <g:identifier_exists>yes</g:identifier_exists>
    </item>

    The same goes if I try to use g:price mapping to “Price incl. VAT front end”. Composites will be shown correctly incl. VAT but both simple items and bundle items are all excl. VAT no matter what I do.

    If necessary, I can provide a temporary limited admin access if you send me your direct contact.

    Whatever we do, for us prices for all products are fine.

    Can you share with us screenshots of your WooCommerce Tax settings pages?

    Thread Starter DensitySK

    (@densitysk)

    Thanks for your screenshot. We just pushed out a new release of our plugin. Can you give that a try and see if it solves the issue at hand?

    Thread Starter DensitySK

    (@densitysk)

    thank you. it seems to be working now

Viewing 15 replies - 1 through 15 (of 16 total)
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