Paypal Connection error

  • Resolved gbgb6789

    (@gbgb6789)


    2 years, 7 months ago

    I received this message from paypal support. Can someone please guide me on how to fix this? Thank you so much!

    Thank you for the additional details. There is an issue with your plugin used when capturing the payment. I found in our logs the below error:
"message": "The request payload is not supported",
    "name": "UNSUPPORTED_MEDIA_TYPE"

In the capture API call, they are not passing "Content-Type: application/json". This is a coding error they will need to fix and our documentation on this is found here <a href="https://developer.paypal.com/docs/api/orders/v2/#orders_capture" rel="noopener" target="_blank">https://developer.paypal.com/docs/api/orders/v2/#orders_capture</a>. Please reach out to your plugin provider for further resolution.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hello,

    Thank you so much for reaching out to us about this issue.

    Are you using Event Tickets with Tickets Commerce when you receive this message?

    I am going to reach out to my colleagues for some ideas on this one. I will get right back with you when I have an update.

    As always, please let us know if you have any questions.

    Thank you so much,
    Chad

    Hello again,

    This issue appears to be a bit more involved and may take some extra troubleshooting to resolve. Please feel free to submit a premium support request for help even if you do not have a premium license. You can submit a support request at https://theeventscalendar.com/support/.

    And as always, please let us know if you have any questions.

    Thank you so much,
    Chad

    Thread Starter gbgb6789

    (@gbgb6789)

    Thanks so much, Chad. I will open a ticket with support. I’m not using Tickets Commerce, just the basic plugin.

    Hello again,

    You are very welcome. Still, go ahead and submit the support request, but I’m curious, how are you are connecting Stripe if not using Tickets Commerce?

    Thank you so much,
    Chad

    Thread Starter gbgb6789

    (@gbgb6789)

    Ok, I looked again, yes I’m using Tickets Commerce. I wasn’t sure what that was, but I looked and that’s how I made the connection to paypal (not Stripe). Yes, I went ahead and submitted the support request – thank you for suggesting that. Gail

    • This reply was modified 2 years, 7 months ago by gbgb6789.

    Hi Gail,

    Thank you very much for that information and you are very welcome. I will look for the support ticket and will go ahead and close this.

    Thank you so much,
    Chad

    Thread Starter gbgb6789

    (@gbgb6789)

    I didn’t actually start a ticket because it wouldn’t let me create an account. I sent it through the chat on the home page of the plugin. Is that ok?

    Hello,

    A colleague just shared the ticket with me. I will get back to you there with some questions.

    Thanks so much!
    Chad

Viewing 8 replies - 1 through 8 (of 8 total)
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