Your Site is Experiencing a Technical Issue

  • Resolved gomad2016

    (@gomad2016)


    2 years, 4 months ago

    Hi! My site is experiencing a fatal issue right now. I received the email below telling me where the error is. Can anyone explain in basic terms how I can go in and fix this issue?

    EMAIL:

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce Admin.

    First, visit your website (https://blondetobronze.com/) and check for any visible issues. Next, visit the page where the error was caught (https://blondetobronze.com/wp-admin/) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.0
    Active theme: Culture Shock (pipdig) (version 2.5.1)
    Current plugin: WooCommerce Admin (version 2.4.5)
    PHP version 7.4.30

    Error Details
=============
An error of type E_ERROR was caused in line 33 of the file /home/customer/www/blondetobronze.com/public_html/wp-content/plugins/woocommerce-admin/src/Notes/DrawAttention.php. Error message: Uncaught Error: Undefined class constant 'PROFILE_DATA_OPTION' in /home/customer/www/blondetobronze.com/public_html/wp-content/plugins/woocommerce-admin/src/Notes/DrawAttention.php:33
Stack trace:
#0 /home/customer/www/blondetobronze.com/public_html/wp-content/plugins/woocommerce-admin/src/FeaturePlugin.php(194): Automattic\WooCommerce\Admin\Notes\DrawAttention->__construct()
#1 /home/customer/www/blondetobronze.com/public_html/wp-content/plugins/woocommerce-admin/src/FeaturePlugin.php(144): Automattic\WooCommerce\Admin\FeaturePlugin->includes()
#2 /home/customer/www/blondetobronze.com/public_html/wp-includes/class-wp-hook.php(307): Automattic\WooCommerce\Admin\FeaturePlugin->on_plugins_loaded('')
#3 /home/customer/www/blondetobronze.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#4 /home/customer/www/blondetobronze.com/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#5 /home/customer/www/blondetobronze.com/public_html/wp-settings.php(461): do_action
    • This topic was modified 2 years, 4 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic
    • This topic was modified 2 years, 4 months ago by James Huff.
    • This topic was modified 2 years, 4 months ago by James Huff.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Roxy

    (@roxannestoltz)

    Hi @gomad2016 ,

    Thanks for reaching out!

    I understand that your site is experiencing a technical issue and the cause has been identified as WooCommerce Admin.

    As a first step, please confirm if you are able to access your dashboard? If so, kindly disable the WooCommerce Admin plugin to resolve the current issue.

    If you are unable to access your dashboard, please could you access your site via FTP or cPanel and delete the WooCommerce Admin plugin. Below is documentation on how to do this:

    https://kinsta.com/knowledgebase/disable-wordpress-plugins/

    Please note that WooCommerce Admin has been included in Woocommerce core since 4.0. This being said, if the issue is resolved with this plugin being disabled, then it is not required to have it installed and active on your site if you have a recent version of WooCommerce currently installed.

    Hope this helps ??

Viewing 1 replies (of 1 total)
  • The topic ‘Your Site is Experiencing a Technical Issue’ is closed to new replies.