BLOCKED BY GODADDY AS OF TODAY

  • I was a loyal user of the UpdraftPlus Backups plugin until today when Godaddy put a block on all UpDraftPlus products and disabled all backups for well over 20 clients of mine. I can’t even access or download any previous backups now. The worst part is that Godaddy is sending emails to all of my clients telling them that UpdraftPlus Backup is causing their site to exceed their data limits when in fact it’s not. So now I’m playing whack-a-mole trying to explain to every upset client, what in fact is going on.

    However, I’m leaving a 1 star review here because UpdraftPlus is clearly a part of the problem or else this simply wouldn’t be happening. Want a 5 star review? Get on the phone to Godaddy and make this right. Otherwise I’ll never use UpdraftPlus or Godaddy ever again. Also, since you can’t contact UpdraftPlus about this directly (if you’re no longer a paying customer)… then here’s your review instead. I will lose an enormous amount of time and money trying to make this right for 20+ clients. Unreal.

Viewing 2 replies - 1 through 2 (of 2 total)

  • @ginotucillo – Just to say UpdraftPlus is making this our top priority, and we’re in close conversation with GoDaddy. It appears to be a problem only on GoDaddy hosting, because of something they’ve updated on their cron settings which causes a lot of storage capacity to be used. We’ll do everything we can on our side to try and find a solution.

    Thread Starter ginotucillo

    (@ginotucillo)

    @joemilesudp – Thanks so much for the effort and response, Joe. Unfortunately, I’ve already been deleting UDP from each client’s site when I go in to do their updates. This problem has only been with Godaddy’s Managed WordPress Hosting until yesterday when I did the updates for a client whose NOT on Managed WordPress Hosting and now I can no longer download any of the previous backups. I searched forums extensively and others are having this issue as well (for at least 5 months) and still not one response from Updraft Plus to help anyone out with this in the forums. I did all of the troubleshooting possible to do and still can’t download backups. I posted about it and still no response from UDP.

    I do feel for UDP a bit on this ordeal with Godaddy however, I’m now learning since I’m no longer a paid user of the plugin that you get absolutely zero help anywhere if the plugin simply isn’t working correctly. I used to love the plugin and stood by it as well as once paid for it but now with such a slow response to this Godaddy issue as well UDP not helping people in the forums (for 5 months) when their plugin is broken – I still stand by one star. Especially as a web developer with many clients, there just isn’t enough time in the day to wait this long for a response to such major issues. Wish you the best however and hope you guys get over the hump with it.

    • This reply was modified 2 years, 2 months ago by ginotucillo.
    • This reply was modified 2 years, 2 months ago by ginotucillo.
Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘BLOCKED BY GODADDY AS OF TODAY’ is closed to new replies.