Coupon remains even after lowering product quantity

  • Resolved Jimmy

    (@jimmyastro)


    2 years, 7 months ago

    Is this is a known issue? This plugin is completely unusable like this.

    The coupon cannot be applied below a certain number, but after it is applied the customer can reduce the product quantity as much as they want and the coupon still remains.

    Sorry no link because it’s an active store and I had to disable the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Jimmy

    (@jimmyastro)

    update:
    “Minimum subtotal of matching products” at the bottom of the options is causing the problem. It works when applying but does not remove itself when lowering the number of items below the allowed number or price.

    But if I use the “minimum spend” setting at the top of the options then it calculates the cart total rather than the total of that specific product – which is not what I need.

    Plugin Author WebToffee

    (@webtoffee)

    Hello @jimmyastro,

    Thank you for contacting us on this support forum.

    We have tested the Minimum subtotal of matching product and the Minimum quantity of matching products options on our test site (storefront theme). However, we were not able to replicate the scenario you mentioned. Are you using any third party plugin to alter your check out calculation? To get a better understanding of your system environment, we would like to view your WooCommerce System status report (WooCommerce > Status > Get system status report).

    If you have any privacy concerns, you may share them through this link.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @jimmyastro,

    This thread has been inactive for a bit, so we are going to mark it as Resolved for now. Feel free to open a new thread or follow up on this thread if you have any further questions or still need help.

Viewing 3 replies - 1 through 3 (of 3 total)
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