Hubspot creating new forms on each submit

  • Resolved zeko5851

    (@zeko5851)


    2 years, 4 months ago

    Hi,

    I’m using newsletter forms from Active Campaign.

    From your documentation on non-HubSpot forms:
    “The tool identifies forms on your website based on the CSS selector of the form. This means that if your form has a CSS ID of “gform_7.” this will appear in your forms dashboard as “#gform_7.” Once a form appears in the non-HubSpot forms tool, you can rename it to make it identifiable for you and your team.”

    Problem is each time the form loads, a different ID selector is created on the fly which is used to submit the form.
    I tried to replace it with some other consistent ID, got and error on submit.

    How can I bypass this and make sure HubSpot registers one form?

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support deb

    (@dbhattacharya)

    Hi @zeko5851,

    Thanks for your message!

    The issue in your case could be solved by using the custom HTML integration (Full Embed) that active campaign provides.
    There you can change the id for the form and that does not get auto-generated on reload.
    Please check the following for more details https://www.activecampaign.com/learn/guides/how-to-add-forms-to-your-website

    Best Regards!

    Thread Starter zeko5851

    (@zeko5851)

    Hi @dbhattacharya

    Already tried that. I get success message and get subscribed to list, but HubSpot does not detect new form…

    Plugin Support deb

    (@dbhattacharya)

    Hi @zeko5851,

    Thanks for your message.
    The ActiveCampaign form does get tracked in Hubspot when I try it from my site.

    I found that the form data is not getting saved as expected in localStorage in your case. Could you check if you have any other plugin installed which is preventing Hubspot scripts from being run?

    Also, please feel free to refer to https://knowledge.hubspot.com/forms/use-non-hubspot-forms in case you missed something.

    Best Regards!

    Thread Starter zeko5851

    (@zeko5851)

    Yes, it gets tracked in case of embedding short code from Active Campaign plugin, but issue from this ticket title occurs (one form submit = one form in HubSpot admin).

    If I embed it via full embed (html, css and js all together), I get subscribed, but HubSpot detects no form.

    Hope I made it clear now.

    Plugin Support deb

    (@dbhattacharya)

    Hi @zeko5851,

    The issue of multiple forms in Hubspot occurs due to new auto generated ids and using full embed appears to be a solution.
    As mentioned previously, there could be an additional plugin installed that interferes with Hubspot scripts when using full embed and would be worth a look.

    Also, since full embed has Javascript, you could use the Hubspot Forms API to submit data.
    Please check the following for more information:
    https://legacydocs.hubspot.com/docs/methods/forms/forms_overview
    https://legacydocs.hubspot.com/docs/methods/forms/submit_form

    You may also check with Active Campaign support to see if auto generation of ids can be prevented.

    Hope this helps.

    Best Regards!

    Thread Starter zeko5851

    (@zeko5851)

    Hi @dbhattacharya,

    Hmm, I tried to disable caching plugin, still nothing.

    What could be from this list (sending screenshot): https://pasteboard.co/I3nEpdBuSXGU.png

    Thanks for links!

    Asked AC if auto generation can be prevented.

    Plugin Support deb

    (@dbhattacharya)

    Hi @zeko5851,

    Unfortunately we don’t offer support for 3rd party plugins.

    Please try the solutions suggested earlier and perhaps follow up with Active Campaign.

    Best Regards!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Hubspot creating new forms on each submit’ is closed to new replies.