Members cannot change their profile picture and profile

@ahmad7bitar

Post your UM Settings -> Install Info here in the Forum.

Thanks for the reply, these are the installation data. Hope you can help

### Begin Install Info ###

## Please include this information when posting support requests ##

— Site Info —

Site URL: https://atyab-wasfe.com
Home URL: https://atyab-wasfe.com
Multisite: No

— Hosting Provider —

Host: DBH: localhost, SRV: atyab-wasfe.com

— User Browser —

Platform: Linux
Browser Name: Chrome
Browser Version: 103.0.0.0
User Agent String: Mozilla/5.0 (X11; Linux x86_64)
AppleWebKit/537.36 (KHTML, like
Gecko) Chrome/103.0.0.0 Safari/5
37.36

—- Current User Details —

Role: administrator

— WordPress Configurations —

Version: 6.0.1
Language: ar
Permalink Structure: /%postname%/
Active Theme: Jannah Child 1.0.2
Page On Front: ?§?·???¨ ???μ???? (#1238)
Page For Posts: ?§???§?±?′???? (#1500)
ABSPATH: /home1/atyabwas/public_html/
All Posts/Pages: 42
WP Remote Post: wp_remote_post() works
WP_DEBUG: Disabled
WP Table Prefix: Length: 4, Status: Acceptable
Memory Limit: 40MB

— UM Configurations —

Version: 2.4.2
Upgraded From: 2.4.0
Current URL Method:
Cache User Profile: Yes
Generate Slugs on Directories: Yes
Force UTF-8 Encoding: No
JS/CSS Compression: No
Port Forwarding in URL: No
Exclude CSS/JS on Home: No

— UM Pages Configuration —

User: https://atyab-wasfe.com/user/
Account: https://atyab-wasfe.com/account/
Members: https://atyab-wasfe.com/members/
Register: https://atyab-wasfe.com/register/
Login: https://atyab-wasfe.com/login/
Logout: https://atyab-wasfe.com/logout/
Password Reset: https://atyab-wasfe.com/password-reset/

— UM Users Configuration —

Default New User Role: subscriber
Profile Permalink Base: user_login
User Display Name: full_name
Force Name to Uppercase: No
Redirect author to profile: Yes
Enable Members Directory: Yes
Use Gravatars: No
Require a strong password: Off

— UM Access Configuration —

Panic Key:
Global Site Access: Site accessible to Everyone
Backend Login Screen for Guests: No
Redirect to alternative login page:
Backend Register Screen for Guests: No
Redirect to alternative register page:
Access Control widget for Admins only: No
Enable the Reset Password Limit: Yes
Reset Password Limit: 3Disable Reset Password Limit for Admins: No
Blacklist Words: 5

— UM Email Configurations —

Mail appears from: atyab wasfe
Mail appears from address: [email protected]
Use HTML for E-mails: Yes
Account Welcome Email: Yes
Account Activation Email: No
Pending Review Email: No
Account Approved Email: No
Account Rejected Email: No
Account Deactivated Email: Yes
Account Deleted Email: Yes
Password Reset Email: Yes
Password Changed Email: Yes

— UM Total Users —

All Users(52)
administrator(3)
subscriber(49)
none(0)

— UM Roles —

Administrator (administrator)
Editor (editor)
Author (author)
Contributor (contributor)
Subscriber (subscriber)
SEO Manager (wpseo_manager)
SEO Editor (wpseo_editor)
App User (ml_app_user)
Recipe Editor (delicious_recipes_editor)
Recipe Subscriber (delicious_recipes_subscriber)
Translator (translator)

— UM Custom Templates —

N/A

— UM Email HTML Templates —

N/A

— Web Server Configurations —

PHP Version: 7.4.28
MySQL Version: 5.6.41
Web Server Info: Apache

— PHP Configurations —

PHP Memory Limit: 1892M
PHP Upload Max Size: 4096M
PHP Post Max Size: 5000M
PHP Upload Max Filesize: 4096M
PHP Time Limit: -1
PHP Max Input Vars: 3000
PHP Arg Separator: &
PHP Allow URL File Open: Yes

— Web Server Extensions/Modules —

DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
SOAP Client: Your server has the SOAP Client enabled.
SUHOSIN: Your server does not have SUHOSIN installed.
GD Library: PHP GD library is installed on your web server.
Mail: PHP mail function exist on your web server.
Exif: PHP Exif library is installed on your web server.

— Session Configurations —

Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /var/cpanel/php/sessions/ea-php74
Use Cookies: On
Use Only Cookies: On

— WordPress Active Plugins —

Advanced Ads: 1.34.0
Advanced Database Cleaner: 3.1.1
Ajax Search Lite: 4.10
Better Messages: 1.9.10.55
Bluehost: 2.11.7
Custom Login Page Customizer: 2.1.9
Disable \”BIG image\” Threshold: 1.0
Elementor: 3.6.8
Elementor Pro: 3.7.2
FileBird: 5.0.1
Flagged Content: 1.0.2
Front User Submit | Front Editor: 3.4.7
Header Footer Code Manager: 1.1.27
Health Check & Troubleshooting: 1.4.5
Imagify: 2.0
Jannah – Extensions: 1.0.13
Jannah Autoload Posts: 1.1.2
Jannah Speed Optimization: 1.0.11
Jetpack: 11.1.2
Limit Login Attempts Reloaded: 2.25.3
Lingotek Translation: 1.5.8
Loco Translate: 2.6.2
MailerLite – Signup forms (official): 1.5.6
Mobile Menu Builder: 1.0
Nextend Social Login: 3.1.5
Nextend Social Login Pro Addon: 3.1.4
Perfmatters: 1.9.4
Polylang: 3.2.5
Really Simple SSL: 5.3.2
Simple History: 3.3.0
Super Progressive Web Apps: 2.2.6
Ultimate Member: 2.4.2
Ultimate Member – Followers: 2.2.0
Ultimate Member – Friends: 2.1.9
Ultimate Member – Notices: 2.0.9
Ultimate Member – Online: 2.1.5
Ultimate Member – Profile tabs: 1.0.6
Ultimate Member – Real-time Notifications: 2.2.0
Ultimate Member – Social Activity: 2.2.3
Ultimate Member – User Bookmarks: 2.0.5
UpdraftPlus – Backup/Restore: 1.22.14
Webpushr Push Notifications: 4.32.0
Widget Options – Extended: 4.6.10
Wordfence Security: 7.6.0
WP Content Copy Protection & No Right Click: 3.4.9
wpDiscuz: 7.3.20
WP Reactions Pro: 3.0.15
WP Rocket: 3.10.7
Yoast SEO: 19.4
Yoast SEO Premium: 18.0

### End Install Info ###

@ahmad7bitar

You have UM paid extensions installed and must get help by submitting a support ticket here:

https://ultimatemember.com/support/ticket/

Paid extension are not supported here in this Forum:

https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products

The problem is in the user interface, which is free and not paid
I will delete all paid addons
Will you help me find the solution?

Moderator note:

@ahmad7bitar

You’re using a commercial/premium plugin, so please use their official support channel. We feel they are best equipped to support their products.

https://ultimatemember.com/support/ticket/

Commercial products are not supported in these forums.