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Resolved mancinotech
(@mancinotech)

2 years, 4 months ago
I sell security products. I manually added all alarm products in June and set them on sale until July 31st. I then added CCTV products by uploading them from a CSV file as drafts, except for 5 CCTV Kits I manually added as drafts. Today I went to go publish everything and found problems with the sale prices on a bunch of my products.

For one, some of the alarm products I put on a scheduled sale ending July 31st are showing the sale price still, even though the sale badge and crossed out price is gone as if the sale price was the regular price. Weirdest thing is in the product page it shows the correct price on the backend.

The Alarm Kits showing correct price and sale date:
https://mancino.ca/wp-content/uploads/2022/08/Screenshot-353.png
The Alarm Kits are here:
https://mancino.ca/product-category/smart-home/smart-home-kits

The other weird thing is that the kits I manually created are showing on sale, with the badge and regular price crossed out but instead of listing the sale price on the 5 CCTV Kits it’s showing the regular price twice (once crossed out). When I add these products to my cart they don’t reflect the new price and when I add the old alarm kits the cart shows the price that was supposed to end on July 31st. I’m not sure of this is one issue or 2.

Here’s the prices showing correctly in the back end:
https://mancino.ca/wp-content/uploads/2022/08/Screenshot-351.png
https://mancino.ca/wp-content/uploads/2022/08/Screenshot-352.png
The CCTV Kits with the problems are here:
https://mancino.ca/product-category/cctv/cctv-kits

I’ve tried deleting the cache from the WP Super Cache plugin. I also tried running some of the tools on the WooCommerce Status page.
- This topic was modified 2 years, 4 months ago by mancinotech. Reason: grammar and link order
- This topic was modified 2 years, 4 months ago by mancinotech. Reason: remove quotes
The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Plugin Support Daniyal Ahmed (a11n)
(@daniyalahmedk)

2 years, 4 months ago

Hi there,

Thanks for reaching out.

This is likely caused by a conflict with your theme or with another plugin. Read more about plugin and theme conflicts in our [Self-Service Guide](https://docs.woocommerce.com/document/woocommerce-self-service-guide/).

**How to test for conflicts**

The best way to determine if the issue is being caused by a theme and/or plugin is to:

1. Temporarily switch your theme to [Storefront](https://woocommerce.com/storefront/?aff=10486&cid=1131038) or [Twenty Twenty](https://www.ads-software.com/themes/twentytwenty/) theme.
2. Try to reproduce the problem:?
If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

For more detailed instructions, check out [How to test for plugin and theme conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).

Please let us know how that goes.

**Tools to help with troubleshooting**

[Meks Quick Plugin Disabler](https://www.ads-software.com/plugins/meks-quick-plugin-disabler/) will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://www.ads-software.com/plugins/wp-staging/) plugin.

Best,

Viewing 1 replies (of 1 total)

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