Limited Functionality w/o Pro Version

  • The freemium version lets you configure a YouTube video, but won’t actually play it. I didn’t test Vimeo, so I’m not sure what the status is for that platform. If it’s not supported, then the plugin should at least block configuring YouTube.

    Contacted vendor in the support forum (multiple requests) to confirm support for YouTube in the freemium version. They declined to state the support status in the freemium version (but they did say that it’s supported in the pro version).

    I don’t think it should be so difficult to get a clear answer on support for a major platform.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author shehabulislam

    (@shehabulislam)

    Hi @imincognito,

    I am extremely sorry, I am not familiar with the ‘FREEMIUM’ word. maybe you mean free version.

    our free version does not support youtube videos.

    you said ‘The freemium version lets you configure a YouTube video’ but in our free version, you can’t configure youtube videos. would you please confirm that you are talking about this plugin?

    Thank you

    Plugin Author shehabulislam

    (@shehabulislam)

    Hi @imincognito,

    it’s a public place. if you have no problem sharing with the public, would you please send me the video player page link here or our support [email protected] so I can investigate the issue?

    Thank you

    Thread Starter imincognito

    (@imincognito)

    In the free version, I can set up a video that accepts a youtube address. But it won’t play it – nothing happens when I click on the video.

    Suggest you add an edit to check the source platform when a video is created and reject youtube if it’s the free version.

    Nothing specific to my site.

    I did send a pre-sales request regarding a separate issue, but never heard from y ou folks.

    Plugin Author shehabulislam

    (@shehabulislam)

    Hi

    replied to your pre-sale question. please check

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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