Navigation filters not working

  • Resolved psalterproject

    (@psalterproject)


    2 years, 3 months ago

    Hi there! The navigation filters for my product table are not working, and I have no idea why because they ARE working on my sandbox site with identical options selected.

    Visit https://gregscheer.com/choir-music/ and try to select a category filter or sort by a different order, and it simply won’t work.

    Visit https://vsjzds13nhx.c.updraftclone.com/choir-music/ and it will.

    Help would be greatly appreciated as I had coordinated with someone else to get some major updates done TODAY and this will throw everything off!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WC Product Table

    (@wcproducttable)

    Hi,

    Thank you for using WooCommerce Product Table. I have checked your site. Based on what I have found I would like to clarify that the issue is not related to the plugin, something else is wrong on the site. The navigation filters normally work perfectly fine as demonstrated on your other site.

    When I checked the network log on chrome console I found the server is responding with a 403 error, ie, the request is not authorized. This is highly unusual and it could be due to a variety of reasons relating to the server or any security plugin on your site.

    You will need to check with your web host about this issue, and please tell them about the 403 issue for AJAX calls as well. This issue cannot be fixed from within WooCommerce Product Table because the issue is not originating from this plugin. The problem already exists on your site and is causing the plugin’s AJAX calls to break.

    If you wish, you can also disable the table’s AJAX feature by adding disable_ajax=”true” in the shortcode. This will force a page reload upon table navigation.

    Here is an example of the shortcode:
    [product_table id=”123″ disable_ajax=”true”]

    You need to replace id=”123″ with your table ID.

    Regards,
    Kartik

    Thread Starter psalterproject

    (@psalterproject)

    Thank you so much for your detailed response! This gives me both a short-term solution and direction for fixing the root cause. I appreciate it so much!

    Plugin Author WC Product Table

    (@wcproducttable)

    Glad to hear the answer helped! Please feel free to write in if you have other questions.

Viewing 3 replies - 1 through 3 (of 3 total)
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