Fatal error after update to 5.0.8

Hi Patrik,

Could you please tell us doing what exactly you see this error? What screen does it appear on, or what steps do you need to follow?

In addition, could you please send us your site information? Please go to Tools > Site Health > Info, click on “Copy site info to clipboard” and then paste it here.

Thank you,

Hi,
on dashboard, on settings page, on every admin page.

### wp-core ###

version: 6.0.1
site_language: cs_CZ
user_language: cs_CZ
timezone: Europe/Prague
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: true
user_registration: false
blog_public: 0
default_comment_status: open
environment_type: production
site_count: 3
network_count: 1
user_count: 3
dotorg_communication: true

### wp-active-theme ###

name: Ona Minimal (ona-minimal)
version: 1.0.4
author: DeoThemes
author_website: https://deothemes.com
parent_theme: Ona (ona)
theme_features: core-block-patterns, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, block-templates, widgets-block-editor, wp-block-styles, editor-style
theme_path: /data/a/5/a5f62119-a311-443f-a66b-de5b76f8ca24/one-way-ticket.cz/web/wp-content/themes/ona-minimal
auto_update: Deaktivováno

### wp-parent-theme ###

name: Ona (ona)
version: 1.11
author: DeoThemes
author_website: https://deothemes.com
theme_path: /data/a/5/a5f62119-a311-443f-a66b-de5b76f8ca24/one-way-ticket.cz/web/wp-content/themes/ona
auto_update: Deaktivováno

### wp-themes-inactive (2) ###

Twenty Twenty-Two: version: 1.2, author: Vyvojá?i WordPressu (a p?ekladatelé), Automatické aktualizace zakázány
Wabi: version: 1.0.4, author: RichTabor.com, Automatické aktualizace zakázány

### wp-plugins-active (4) ###

Jetpack: version: 11.2, author: Automattic, Automatické aktualizace zakázány
ShortPixel Image Optimizer: version: 5.0.8, author: ShortPixel, Automatické aktualizace zakázány
WPS Hide Login: version: 1.9.6, author: WPServeur, NicolasKulka, wpformation, Automatické aktualizace zakázány
?e?tina: zalomení ?ádk?: version: 1.0.2, author: Marek Vratil, Automatické aktualizace zakázány

### wp-plugins-inactive (1) ###

Akismet Anti-Spam: version: 5.0, author: Automattic, Automatické aktualizace zakázány

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: 1673
imagemagick_version: ImageMagick 6.8.9-9 Q16 x86_64 2020-12-04 https://www.imagemagick.org
imagick_version: @PACKAGE_VERSION@
file_uploads: File uploads is turned off
post_max_size: 512M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 30
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP
ghostscript_version: 9.26

### wp-server ###

server_architecture: Linux 4.15.0-166-generic x86_64
httpd_software: Apache
php_version: 8.0.20 64bit
php_sapi: apache2handler
max_input_variables: 1000
time_limit: 600
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 256M
php_post_max_size: 512M
curl_version: 7.47.0 OpenSSL/1.0.2g
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.25-MariaDB-0ubuntu0.20.04.1-log
client_version: mysqlnd 8.0.20
max_allowed_packet: 16777216
max_connections: 3000

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /data/a/5/a5f62119-a311-443f-a66b-de5b76f8ca24/one-way-ticket.cz/web/wp-content
WP_PLUGIN_DIR: /data/a/5/a5f62119-a311-443f-a66b-de5b76f8ca24/one-way-ticket.cz/web/wp-content/plugins
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Nedefinováno
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### jetpack ###

site_id: false
ssl_cert: No
time_diff: undefined
version_option: 11.2:1659880430
old_version: 11.2:1659880430
public: Private
master_user: No master user set.
current_user: #1 illycz
tokens_set: None
blog_token: Not set.
user_token: Not set.
version: 11.2
jp_plugin_dir: /data/a/5/a5f62119-a311-443f-a66b-de5b76f8ca24/one-way-ticket.cz/web/wp-content/plugins/jetpack/
plan: free
protect_header: false
full_sync: {"started":"Thu, 01 Jan 1970 00:00:00 +0000","finished":"Thu, 01 Jan 1970 00:00:00 +0000","progress":[],"config":[]}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/one-way-ticket.cz","siteurl":"https:\/\/one-way-ticket.cz","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: false
cxn_tests: All Pass.

Thanks

And there is also alert about quota, maybe is’t somehow related…

Thanks, Patrik.

Could you please do a quick test and try to deactivate all plugins (except ShortPixel) to try to see if the issue is related to a conflict with another plugin?

Thank you,

The quota notice disappeared and so did the error.
So maybe it really has to do with exceeding the quota.

Notice about quota and fatal error again.
Notice without error only on main network site.
On other sites there is fatal error pasted earlier.

It looks like problem with exceeding the quota on multisite installation…

Hi Patrik,

Could you please do a quick test and try to deactivate all plugins (except ShortPixel) to try to see if the issue is related to a conflict with another plugin?

Thank you,

Yes, problem persist without others plugins.

We are unable to replicate this issue, so I guess there is something unique in your installation that is triggering this. Can you think of something? Maybe you have no images at all?

I have images and fatal error is displayed only when I exceeding the quota and only on subsites in network.

Dear @illycz,

Since we’re not able to reproduce this issue, can you please get in touch with us by mentioning this thread, so we can have a closer look? Most likely we’ll need access to a dev copy of your site to better understand what is going on.

Thank you!

Hi, do you need admin account?

Hi Patrik,

I’m sorry, but we are not actually allowed to ask for admin access to your website (WordPress guidelines). The previous message was a mistake. My apologies.

Please give us a few days to try to find out what’s happening.

Thank you,

Hi Patrik,

We have spent a lot of time investigating this, but unfortunately we are unable to reproduce the issue. ??

Since we can’t access your environment, all I can tell you for now is that we are going to keep trying to reproduce the issue. As soon as we have an update, we will let you know.

Best,