Amount is not credited in Stripe account

Hi @neeleshpawar,

My initial suspicion is that you have set up Stripe to Issue an authorization on checkout, and capture later. If this is the case, you will need to take action to manually capture those charges within 7 days, or the authorization will be dropped, and the order will be cancelled. If this happens, you will be unable to collect the funds from the customer without having them place the order again.

I’d recommend looking that the affected orders and checking the Order Notes for anything that looks like this:

Stripe charge authorized (Charge ID:ch_3K2IWIH6FIGHmJM00G94OWtM).

THat would be a clear sign that you’ve only issued an authorization and you haven’t charged the customer’s card yet.

You can learn more about this here – https://woocommerce.com/document/stripe/#does-stripe-support-authorization-and-capture

So what is the possibilities for now. I dont have transaction id in wordpress after success stripe payment. So how can i collect payment. In my stripe account also didnt get any payment for 34 users successfully order. Please suggest

Thanks

Hi @neeleshpawar,

Can you share one of your successful order notes? This support documentation covers where order notes are located on the order admin page.

I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread. Make sure to redact any sensitive information like customer details.

Also, we would need the following to move forward with the resolution of the reported issue:

• System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
• Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

Thanks!