unable to submit form

Hi @lordsnake — I am sorry to hear about the trouble you have faced here!

To troubleshoot this issue, I would recommend you to exclude the WPForms assets from the cache plugin. Here is a guide on this.

Hope this helps!

@niksebastian you clearly did not bother to actually read what I said above, as I have explicitly told you why doing that is not an option to exclude pages with forms.

So since it is clear that the only way to avoid this problem, is to turn off caching, and thus degrade the performance of your website, which will negatively impact SEO.

It is definitely time to get rid of wpforms.

For anyone else reading this, I recommend forminator, which one of the best free form plugins available. It includes features that all the other plugins charge for.

While this happened to me when guy from support not read my question before, and answering with template, but i think you missed one point here @lordsnake.
What @niksebastian trying to said that you need to exclude specific file on wpforms js file. Something like ‘wp-content/plugins/wpforms/assets/js/wpforms.min.js’ not turn off all cache on your site.
Maybe I also wrong.

@taufiqridha the instructions for lscache say you have to exclude all pages with forms.

Hi @lordsnake — Sorry about the confusion here!

In my previous response, I meant to exclude the WPForms Javascript Files from getting cached and not to exclude the page URL.

Please refer to the “Excluding WPForms Assets” in this guide.

Hope this helps! ??

@niksebastian the instructions for lscache say you have to exclude all pages with forms.

Hi @lordsnake,

Please know that by default, WPForms enables a native antispam feature that is quite effective in blocking spam for websites that don’t have any other spam protection features. As you’ve mentioned, this feature makes use of a token-based system that is used to verify submissions. Unfortunately, this system does not work as expected when interacting with an aggressive caching plugin.

If it helps, besides the solutions that you brought up above, we recommend setting the cache lifespan to around 45 hours as the most ideal fix for this issue. Please see the related article on this issue. I’m sorry if you did not come across this information on our documentation.

Thank you for understanding.

actually wpforms did nothing at all to block spam, we had to implement cleantalk.
This is how we managed to confirm all the lost leads, because thankfully cleantalk logged all the form submissions, even though wpform was blocking the form from being submitted.

Hi @lordsnake

I apologize again for the trouble you’re facing and we’d like to investigate this issue further. However, this will require a more extensive troubleshooting where login access to your site will be needed which does not conform to the rules of the www.ads-software.com support forums.

Please consider upgrading to a paid version of WPForms, as it includes a dedicated email support channel where our support team will be able to take a closer look at issues of this nature.

In case it helps to know, we have a refund policy where if over the first 14 days decide WPForms isn’t a good fit, then we’ll happily refund 100% of your money. No questions asked.

I have removed wpforms from all sites now anyway.
I have switched to forminator, which includes many of your paid features even in the free version.

Most clients are not prepared to pay for a forms plugin just for a simple contact form.

Hi @lordsnake,

We apologize for the lack of clarity and for any confusion.

In case it helps to clarify, excluding a file using LSCache would help resolve this issue.

The file name is:
/wp-content/plugins/wpforms/assets/js/wpforms.min.js

Once again sorry for the trouble and frustration that you have faced here.

Hello, I have this same issue.

I am using Siteground so have their optimizer. I have turned off the Minifiy and Combine Javascript files. I have also added the contact form url to to be excluded from caching, but the form still won’t submit.

I have 2 other forms both of which work. It’s just the contact form that doesn’t submit. I’ve deleted the form and remade it, I’ve deleted the plugin and reinstalled it but nothing seems to work.

I received a spam message via the contact form overnight and received the email so it must have been working a few hours ago.

Thanks

Hi @capitaldigital,

If the issue is not resolved, would you mind opening a new thread and we will be happy to take a look.

Thank you for understanding.

@capitaldigital just use Forminator instead. The free version has much more features than any other free forms plugin and doesn’t have this issue.

Hi @lordsnake ,

Thank you for chiming in and sharing your suggestion. I’m sorry that WPForms was not a good fit for your project.

To ensure that this thread sticks to the original topic, I’m going to go ahead and close it. Feel free to open a new conversation if you need any help from our team.

Thank you for understanding.