Beyond disappointed

  • Dan

    (@thedan1984)


    2 years, 3 months ago

    The Spectra upgrade broke every single reusable block (and the blocks were used UAG Advanced Columns with core Gutenberg widgets). It broke every single page header as well. Rollbacking back did not work. Everything was still broken.

    This website only uses Blocksy Premium Companion, Yoast SEO, Gravity Forms, and UAG/Spectra, so it is hardly a plugin-heavy site where you can expect compatibility issues.

    Default spectra blocks aren’t even working anymore, like my pricing widgets. I can’t edit anything.

    • This topic was modified 2 years, 3 months ago by Dan.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support sujaypawar

    (@sujaypawar)

    @thedan1984:

    So sorry for the trouble. I understand your frustration and take full responsibility for it. And be assured that we’re here to help fix this.

    Below are the steps that should fix the problem that you’re having:

    # Install the latest version: 2.0.4+

    # Please make sure that the “Automatic Block Recovery” option in Spectra options is enabled. This video will help you find the setting: https://share.bsf.io/ApuDQ0lQ

    # Finally, clear the cache and reload the editor page. Here is a video that shows how you can do it: https://share.bsf.io/2NumNvZ2.

    Following the three steps above should most likely fix the problem you are facing.

    If not, please reach out to our support team from our website and help us look at issues closely. We would really appreciate the opportunity and be very happy to help.

    I look forward to hearing from you.

    Hello @thedan1984,

    It’s been a while since we heard from you.

    I request you let us know whether you are still experiencing issues with the Spectra plugin.

    We would like you to know that we have worked on improving the plugin and fixing any bugs users reported and we can say at the moment we haven’t received any alarming issues except those that are site-specific.

    Please let us know, we’ll be happy to look at them.

    Looking forward to hearing from you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Beyond disappointed’ is closed to new replies.