Shipping zones and methods created without previous notice
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I recently had an update of my shipping zones and methods without previous notice. As a result, customers could not put orders on my woocommerce store.
My plugin provider says it’s done by woocommerce. Could you confirm? It’s possible for woocommerce to create new zones and assign random shipping methods without previous notice?
Regards,
Lalo
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Hi @lalocom,
Thanks for reaching out!
I understand that the shipping zones and methods on your site were updated without prior notice.
This is weird as WooCommerce does not automatically create new zones and provides random shipping methods on any WooCommerce store.
I would like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.
You can find it via
WooCommerce > Status
. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.Here you go
### WordPress Environment ### WordPress address (URL): https://miel-antoniosimon.com Site address (URL): https://miel-antoniosimon.com WC Version: 6.8.0 REST API Version: ? 6.8.0 WC Blocks Version: ? 8.0.0 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: es_ES External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.30 PHP Post Max Size: 128 MB PHP Time Limit: 30 PHP Max Input Vars: 10000 cURL Version: 7.84.0 OpenSSL/1.1.1q SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.36-MariaDB Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.8.0 WC Database Prefix: wp_ Tama?o total de la base de datos: 60.57MB Tama?o de los datos de la base de datos: 57.01MB Tama?o del índice de la base de datos: 3.56MB wp_woocommerce_sessions: Datos: 0.08MB + índice: 0.02MB + Motor InnoDB wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB wp_woocommerce_order_items: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB wp_woocommerce_order_itemmeta: Datos: 0.22MB + índice: 0.16MB + Motor InnoDB wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_actionscheduler_actions: Datos: 0.09MB + índice: 0.11MB + Motor InnoDB wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_actionscheduler_logs: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB wp_cli_cookie_scan: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wp_cli_cookie_scan_categories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_cli_cookie_scan_cookies: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wp_cli_cookie_scan_url: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wp_cli_scripts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wp_commentmeta: Datos: 0.02MB + índice: 0.03MB 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0.06MB + Motor InnoDB wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB wp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_yoast_indexable: Datos: 0.22MB + índice: 0.09MB + Motor InnoDB wp_yoast_indexable_hierarchy: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB wp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wp_yoast_seo_links: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB ### Post Type Counts ### attachment: 124 cartflows_step: 2 cookielawinfo: 6 custom_css: 6 customize_changeset: 1 elementor_library: 16 nav_menu_item: 21 oembed_cache: 8 page: 23 post: 2 product: 45 product_variation: 37 revision: 703 shipping_package: 5 shop_coupon: 1 shop_order: 54 shop_order_refund: 1 tablepress_table: 1 wc_afrsm: 1 wc_afrsm_zone: 1 wp_global_styles: 1 wpcode: 5 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (23) ### Pixel Manager for WooCommerce: por SweetCode – 1.19.1 Astra Pro: por Brainstorm Force – 3.9.1 Plantillas de inicio: por Brainstorm Force – 3.1.13 BackWPup: por Inpsyde GmbH – 3.10.0 Elementor Pro: por Elementor.com – 3.7.3 Elementor: por Elementor.com – 3.7.0 Flexible Shipping: por Octolize – 4.13.3 GDPR Cookie Compliance: por Moove Agency – 4.8.11 Easy HTTPS (SSL) Redirection: por Tips and Tricks HQ – 1.9.1 Imagify: por Imagify - Optimize Images & Convert WebP – 2.0 WPCode - Insert Headers, Footers, and Code Snippets: por WPCode – 2.0.1 Limit Login Attempts Reloaded: por Limit Login Attempts Reloaded – 2.25.4 Packlink PRO Shipping: por Packlink Shipping SL – 3.2.10 Redsys WooCommerce: por Redsys – 3.3.0 TablePress: por Tobias B?thge – 1.14 Checkout Field Editor for WooCommerce: por ThemeHigh – 1.7.1 MailerLite - Integración con WooCommerce: por MailerLite – 1.7.4 Advanced Order Export For WooCommerce: por AlgolPlus – 3.3.2 Product Feed PRO for WooCommerce: por AdTribes.io – 11.8.0 WooCommerce Advanced Shipping Packages: por Jeroen Sormani – 1.1.9 WooCommerce PDF Invoices & Packing Slips: por WP Overnight – 3.0.1 WooCommerce: por Automattic – 6.8.0 (la actualización a la versión 6.8.2 está disponible) Yoast SEO: por Equipo Yoast – 19.5.1 ### Inactive Plugins (0) ### ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Base de la tienda: #401 - /shop/ Carrito: #97 - /cart/ Finalizar compra: #98 - /checkout/ Mi cuenta: #99 - /mi-cuenta/ Términos y condiciones: #5387 - /condiciones-de-compra/ ### Theme ### Name: Astra Child Version: 1.0.0 Author URL: https://wpastra.com/about/ Child Theme: ? Parent Theme Name: Astra Parent Theme Version: 3.9.1 Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme WooCommerce Support: ? ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-08-23 19:18:28 +02:00 Options: ? Notes: 67 Onboarding: completed ### Action Scheduler ### Completo: 212 Oldest: 2022-07-23 18:10:33 +0200 Newest: 2022-08-23 14:21:21 +0200 Pendiente: 1 Oldest: 2022-08-23 20:05:28 +0200 Newest: 2022-08-23 20:05:28 +0200 ### Status report information ### Generated at: 2022-08-23 18:07:44 +02:00
You can also check these screenshots
https://ibb.co/wBbHJ9B
https://ibb.co/LtmtN8WThe first window is showing this message, “We’ve added a few drop zones for you, based on your location, but you can manage them at any time”
The question is to know, who is “we”?
I found out! This is the official reply from woocommerce support
In an attempt to simplify the setup process, since WooCommerce 6.8.0 a new feature called Smart Shipping was introduced and in this case, it is that feature that has kicked in and added the new shipping zone. Here are the full release notes for that version of WooCommerce: https://developer.woocommerce.com/2022/08/09/woocommerce-6-8-released/ There is no wrongdoing on your part as this was introduced with the core version of the plugin.
Lately, they recognize this update was just intended for new sites. So this issue was a bug and is already fixed.
Regards,
LaloHi @lalocom
Thank you for the update. Glad to hear it’s already fixed. I will go ahead and mark this thread as resolved now. If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/
Hi there,
Thanks for your support. Could you please remove the third post (system report) or let me know how to remove posts?
Thanks,
LaloCould you please remove the third post (system report) or let me know how to remove posts?
I’m sorry, but that is only done in extreme cases. This is not an extreme case.
Search engine hits are never considered extreme. The post will not be edited or deleted.
- The topic ‘Shipping zones and methods created without previous notice’ is closed to new replies.