• Resolved lalocom

    (@lalocom)


    I recently had an update of my shipping zones and methods without previous notice. As a result, customers could not put orders on my woocommerce store.

    My plugin provider says it’s done by woocommerce. Could you confirm? It’s possible for woocommerce to create new zones and assign random shipping methods without previous notice?

    Regards,
    Lalo

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @lalocom,

    Thanks for reaching out!

    I understand that the shipping zones and methods on your site were updated without prior notice.

    This is weird as WooCommerce does not automatically create new zones and provides random shipping methods on any WooCommerce store.

    I would like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thread Starter lalocom

    (@lalocom)

    Here you go

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://miel-antoniosimon.com
    Site address (URL): https://miel-antoniosimon.com
    WC Version: 6.8.0
    REST API Version: ? 6.8.0
    WC Blocks Version: ? 8.0.0
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.30
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 10000
    cURL Version: 7.84.0
    OpenSSL/1.1.1q
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.36-MariaDB
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.8.0
    WC Database Prefix: wp_
    Tama?o total de la base de datos: 60.57MB
    Tama?o de los datos de la base de datos: 57.01MB
    Tama?o del índice de la base de datos: 3.56MB
    wp_woocommerce_sessions: Datos: 0.08MB + índice: 0.02MB + Motor InnoDB
    wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wp_woocommerce_order_items: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
    wp_woocommerce_order_itemmeta: Datos: 0.22MB + índice: 0.16MB + Motor InnoDB
    wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
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    wp_postmeta: Datos: 35.52MB + índice: 0.67MB + Motor InnoDB
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    ### Post Type Counts ###
    
    attachment: 124
    cartflows_step: 2
    cookielawinfo: 6
    custom_css: 6
    customize_changeset: 1
    elementor_library: 16
    nav_menu_item: 21
    oembed_cache: 8
    page: 23
    post: 2
    product: 45
    product_variation: 37
    revision: 703
    shipping_package: 5
    shop_coupon: 1
    shop_order: 54
    shop_order_refund: 1
    tablepress_table: 1
    wc_afrsm: 1
    wc_afrsm_zone: 1
    wp_global_styles: 1
    wpcode: 5
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (23) ###
    
    Pixel Manager for WooCommerce: por SweetCode – 1.19.1
    Astra Pro: por Brainstorm Force – 3.9.1
    Plantillas de inicio: por Brainstorm Force – 3.1.13
    BackWPup: por Inpsyde GmbH – 3.10.0
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    Elementor: por Elementor.com – 3.7.0
    Flexible Shipping: por Octolize – 4.13.3
    GDPR Cookie Compliance: por Moove Agency – 4.8.11
    Easy HTTPS (SSL) Redirection: por Tips and Tricks HQ – 1.9.1
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    WPCode - Insert Headers, Footers, and Code Snippets: por WPCode – 2.0.1
    Limit Login Attempts Reloaded: por Limit Login Attempts Reloaded – 2.25.4
    Packlink PRO Shipping: por Packlink Shipping SL – 3.2.10
    Redsys WooCommerce: por Redsys – 3.3.0
    TablePress: por Tobias B?thge – 1.14
    Checkout Field Editor for WooCommerce: por ThemeHigh – 1.7.1
    MailerLite - Integración con WooCommerce: por MailerLite – 1.7.4
    Advanced Order Export For WooCommerce: por AlgolPlus – 3.3.2
    Product Feed PRO for WooCommerce: por AdTribes.io – 11.8.0
    WooCommerce Advanced Shipping Packages: por Jeroen Sormani – 1.1.9
    WooCommerce PDF Invoices & Packing Slips: por WP Overnight – 3.0.1
    WooCommerce: por Automattic – 6.8.0 (la actualización a la versión 6.8.2 está disponible)
    Yoast SEO: por Equipo Yoast – 19.5.1
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Base de la tienda: #401 - /shop/
    Carrito: #97 - /cart/
    Finalizar compra: #98 - /checkout/
    Mi cuenta: #99 - /mi-cuenta/
    Términos y condiciones: #5387 - /condiciones-de-compra/
    
    ### Theme ###
    
    Name: Astra Child
    Version: 1.0.0
    Author URL: https://wpastra.com/about/
    Child Theme: ?
    Parent Theme Name: Astra
    Parent Theme Version: 3.9.1
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ? Next scheduled: 2022-08-23 19:18:28 +02:00
    Options: ?
    Notes: 67
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Completo: 212
    Oldest: 2022-07-23 18:10:33 +0200
    Newest: 2022-08-23 14:21:21 +0200
    
    Pendiente: 1
    Oldest: 2022-08-23 20:05:28 +0200
    Newest: 2022-08-23 20:05:28 +0200
    
    ### Status report information ###
    
    Generated at: 2022-08-23 18:07:44 +02:00
    
    Thread Starter lalocom

    (@lalocom)

    You can also check these screenshots

    https://ibb.co/wBbHJ9B
    https://ibb.co/LtmtN8W

    The first window is showing this message, “We’ve added a few drop zones for you, based on your location, but you can manage them at any time”

    The question is to know, who is “we”?

    Thread Starter lalocom

    (@lalocom)

    I found out! This is the official reply from woocommerce support

    In an attempt to simplify the setup process, since WooCommerce 6.8.0 a new feature called Smart Shipping was introduced and in this case, it is that feature that has kicked in and added the new shipping zone.
    
    Here are the full release notes for that version of WooCommerce: https://developer.woocommerce.com/2022/08/09/woocommerce-6-8-released/
    
    There is no wrongdoing on your part as this was introduced with the core version of the plugin.

    Lately, they recognize this update was just intended for new sites. So this issue was a bug and is already fixed.

    Regards,
    Lalo

    Hi @lalocom

    Thank you for the update. Glad to hear it’s already fixed. I will go ahead and mark this thread as resolved now. If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Thread Starter lalocom

    (@lalocom)

    Hi there,

    Thanks for your support. Could you please remove the third post (system report) or let me know how to remove posts?

    Thanks,
    Lalo

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Could you please remove the third post (system report) or let me know how to remove posts?

    I’m sorry, but that is only done in extreme cases. This is not an extreme case.

    https://www.ads-software.com/support/forum-user-guide/faq/#will-you-delete-my-post-once-the-problem-is-solved

    Search engine hits are never considered extreme. The post will not be edited or deleted.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Shipping zones and methods created without previous notice’ is closed to new replies.