Stats is not available for all users roles ?

@osamaesh I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Thanks, @sterndata for the clarification.

Dear @studiojog
We will check and back to you soon

@sterndata
I dont understand your comment on my login information to the site…
I NEVER give those sensible informations on a forum ! May be you have the wrong post… But I am 100% sure I did not provide those informations !

Also, the answer you gave does not seem to be for my question…

My question is :

I (administrator) can see the Stats(menu) in admin, but my client (Editor / Shop editor) is not allowed to the the stats dashboard, even if I gave access to the plugin to the roles he has in admin…

Is it because I have the Free version ?

Thank you

We will check and back to you soon

@sterndata

I read a second time your comment and I understood that you were replying to @osamaesh.
As ask by email… I have sent an email to [email protected] to explain with ”printscreen” my problem. (I did not give access to my client website)

Hope to get a solution from your team !

Thank you.

Thank you,
we received your email and also waiting for your reply

thanks

@osamaesh

You are waiting for a repply to what exactly…?
I am still waiting for an answer from you… ??

hello,
sorry, we

kindly note that I just tested the plugin on a new website and it works very fine, please check the following screenshots:

https://ibb.co/y5VM1xf
https://ibb.co/w6XDPXk
https://ibb.co/sHJxm39

I think you have another problem that affects this feature. we suggest testing the plugin on another website or by disabling all other plugins, clear their cache and cookies and try again.