Campaign Donation Widget – amount can’t be changed

@rkovachev would you mind sharing the public url(s) and repeat the steps with the urls so I can reproduce exactly the issue? that would help speed up any potential troubleshooting. thanks!

Hi, @dimensionmedia , this is the link to the site: Test campaign link

@rkovachev

Thanks for your response! I’m not fully sure if i’m following the right steps so let me tell you what I did that I think I’m understanding here.

1. I went to your test link.
2. I entered an amount in the widget on the right side (65.00) and clicked submit.
3. I got to the donate page where it listed my amount (“Your Donation Amount: 65.00 лв..”) and details (which i filled in my first name, last name, email) and then checked off terms and conditions and then clicked submit.
4. After that, it provided me with a seemingly normal donation receipt.

If those aren’t the steps, let me know – give me a step by step like i’m a four year old. ??

If those ARE the steps then I didn’t see an error. If you see an error can you tell me (1) what browser(s) you are testing this in and (2) if switching to a default WordPress theme changes anything.

Thanks and looking forward to getting to the bottom of this.

@dimensionmedia

Thank you for the fast replay. The first steps are correct, but you need to change the amount on the donation page:

1. Open the test link
2. Enter the amount on the widget and click submit
3. You are redirected to the donation page. Now, try to change the amount and the field will disappear like on my screenshot.

@rkovachev

Thanks for the clarification.

It appears a JavaScript error is preventing some Charitable JavaScript from properly showing/hiding the donation box on the page which is breaking the functionality of the “change” button. JavaScript error seems to be related to Stripe (i see a “please call Stripe with your publishable key”) as part of the error in the web console.

I would ask you:

1. Remove Stripe completely as a payment gateway and repeat the test with a cleaned browser cache (I personally would try just the offline payment option).

2. If that works, setup Stripe (with the keys, etc.). You should still be able to remain in test mode on your site but if you have Stripe keys then the JavaScript SHOULD NOT be generated and things on the donate page should function as they should.

Let me know what results you get. Thanks!

@dimensionmedia
Thank you! It’s working now. I will try to add Stripe keys on latter stage.

Super. We will work on polishing this a little bit in a future release as well.