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Resolved agrolsy
(@agrolsy)

2 years, 6 months ago
When saving a product that should be excluded from the facebook feed, I get the errormessage
```
Facebook for WooCommerce
Close modal panel
This product belongs to a category or tag that is excluded from the Facebook catalog sync. It will not sync to Facebook.

To sync this product to Facebook, click Go to Settings and remove the category or tag exclusion or click Cancel and update the product's category / tag assignments.
```
And then I can just click Go to Settings or Cancel – and the product isn’t saved.

I know the product is excluded from the feed, it’s supposed to be excluded, but I still want to be able to save it. How can I do that?

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

(@rainfallnixfig)

Hi there!

Thanks for reaching out.

Could you let us know if this also happens with a default theme like Storefront or Twenty Twenty and only WooCommerce / Facebook for WooCommerce enabled?

If so, could you please send us a screenshot so we can investigate this further?

I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread. It works with Chrome, Firefox, Safari, and Edge browsers.

Additionally, please also share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Cheers.

Thread Starter

agrolsy

(@agrolsy)

2 years, 6 months ago

Same problem with twenty twenty two and just woocommerce and facebook for woocommerce active

https://snipboard.io/r0xGfM.jpg

https://snipboard.io/OlNWHM.jpg


### WordPress Environment ###

WordPress address (URL): https://www.retrievingforalloccasions.com
Site address (URL): https://www.retrievingforalloccasions.com
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.18.0
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.12-MariaDB-1:10.4.12+maria~bionic
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: n5976ysz_
Total Database Size: 481.88MB
Database Data Size: 428.34MB
Database Index Size: 53.54MB
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n5976ysz_kf_summary_per_quarter_sales_report: Data: 0.00MB + Index: 0.00MB + Engine
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n5976ysz_kf_summary_shipping_per_order_sales_report: Data: 0.00MB + Index: 0.00MB + Engine
n5976ysz_kf_summary_shipping_per_order_sales_report_: Data: 0.00MB + Index: 0.00MB + Engine
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membership_plan: 39
nav_menu_item: 27
oembed_cache: 678
page: 43
post: 347
product: 50
product_variation: 46
project: 2
reply: 386
shop_coupon: 49
shop_order: 1329
shop_order_refund: 2
topic: 169
wp_block: 1
wp_global_styles: 1
wp-affiliate-linker: 3
wpcf7_contact_form: 2
wpcw_course: 35

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (44) ###

Akismet Anti-Spam: by Automattic – 5.0
Astra Pro: by Brainstorm Force – 3.9.1
Import / Export Customizer Settings: by Brainstorm Force – 1.0.6
bbp style pack: by Robin Wilson – 5.0.8
bbPress Enable TinyMCE Visual Tab: by Jared Atchison – 1.0.1
bbPress: by The bbPress Contributors – 2.6.9
Classic Editor: by WordPress Contributors – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.6.2
GTM4WP: by Thomas Geiger – 1.16.1
Easy Affiliate Links: by Bootstrapped Ventures – 3.7.0
Elementor Pro: by Elementor.com – 3.7.3
Elementor: by Elementor.com – 3.7.3
Email Log - More Fields Addon: by Sudar – 2.0.1
Email Log - Resend Email: by Sudar – 2.1.0
Email Log: by Sudar – 2.4.8
Enable Media Replace: by ShortPixel – 3.6.3
Facebook for WooCommerce: by Facebook – 2.6.21
Hide YouTube Related Videos: by SparkWeb Interactive
Inc. – 1.4.2

Imagify: by Imagify - Optimize Images & Convert WebP – 2.0
Instagram Feed Pro Business: by Smash Balloon – 6.0.3
Jetpack: by Automattic – 11.2
Klickerf?rlagets bok?versikt: by Elsa Blomster – 1.0.1
Mailchimp for WooCommerce: by Mailchimp – 2.7.2
Mailgun: by Mailgun – 1.8.2
Nav Menu Roles: by Kathy Darling – 2.1.0
Redirection: by John Godley – 5.3.2
Remove XMLRPC Pingback Ping: by WP Security Ninja – 1.5
reSmush.it Image Optimizer: by reSmush.it – 0.4.4
Scheduled Post Trigger: by Jennifer Moss - Moss Web Works – 3.0
Spreadshop: by Robert Schulz (sprd.net AG) – 1.6.5
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.2
Product Feed ELITE for WooCommerce: by AdTribes.io – 2.4.0
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.26

Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.3.1
Direct Checkout for WooCommerce: by QuadLayers – 2.6.4
Follow-Up Emails: by WooCommerce – 4.9.27
Fortnox integration for WooCommerce: by wetail – 4.3.3
Invoices for WooCommerce: by Bas Elbers – 3.1.9
WooCommerce: by Automattic – 6.8.2
Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.1.6
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.5
Cookie Information | Free WP GDPR Consent Plugin: by Cookie Information – 2.0.18
ProfilePress: by ProfilePress Membership Team – 4.1.2

### Inactive Plugins (19) ###

Email Log - Forward Email: by Sudar – 2.0.1
Templio Cache: by  – 1.0.3
Templio Token Login: by Templ.io – 1.0
User Switching: by John Blackbourn & contributors – 1.7.0
WooCommerce - Autocomplete Orders: by Serious Plugins – 1.1.4
WooCommerce Blocks: by Automattic – 8.4.0
WooCommerce Conversion Tracking: by weDevs – 2.0.10
WooCommerce Create Customer on Order: by cxThemes – 1.36
WooCommerce EU VAT Number: by WooCommerce – 2.5.0
WooCommerce Membership: by RightPress – 2.2.4
WooCommerce Order Filters: by Scriptbox.io – 1.3
WooCommerce Product Bundles: by WooCommerce – 6.16.1
WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.18.1
Woo Commmerce Addon for WP Courseware: by Fly Plugins – 1.4.7
WP Courseware: by Fly Plugins – 4.9.3
WP Courseware - bbPress - Addon: by Elsa Blomster / Aghadi Infotech – 1.1
WP Rocket: by WP Media – 3.11.5
Yoast SEO: by Team Yoast – 19.6
YouTube Channel: by Aleksandar Uro?evi? – 3.0.12.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #4104 - /shop/
Cart: #4105 - /cart/
Checkout: #4106 - /checkout/
My account: #4107 - /my-account/
Terms and conditions: #1178 - /terms-of-service/

### Theme ###

Name: Astra RFAO
Version: 1.0.0
Author URL: https://www.klickerforlaget.se
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.9.1
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: astra-rfao/woocommerce/checkout/thankyou.php
astra-rfao/woocommerce/emails/customer-completed-order.php
astra-rfao/woocommerce/emails/customer-invoice.php
astra-rfao/woocommerce/emails/customer-on-hold-order.php
astra-rfao/woocommerce/emails/customer-processing-order.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-30 15:58:34 +02:00
Options: ?
Notes: 99
Onboarding: completed

### Action Scheduler ###

Complete: 2,063
Oldest: 2022-08-30 14:43:11 +0200
Newest: 2022-08-30 15:04:55 +0200

Failed: 10
Oldest: 2018-03-06 09:45:30 +0100
Newest: 2019-07-01 21:18:09 +0200

Pending: 110
Oldest: 2022-08-30 15:09:20 +0200
Newest: 2023-01-27 15:09:16 +0100

### Status report information ###

Generated at: 2022-08-30 15:09:24 +02:00

Mirko P.

(@rainfallnixfig)

2 years, 6 months ago

Hi @agrolsy,

Thanks for your system status.

I can see you have the latest version of the Facebook for WooCommerce plugin. Looking at other threads reporting the same issue it seems a wrong setting is causing that error message. Can you take a look at the below thread?

https://www.ads-software.com/support/topic/unable-to-update-a-product-if-it-is-excluded-from-sync/#post-13581887

Hopefully, this will help sort it out.

Cheers.

Thread Starter

agrolsy

(@agrolsy)

2 years, 6 months ago

Yes, thanks, that solved the problem! Would have been great if that info was shown in the error message as well (that one option is to set each variation to Do not sync ie instead of changing the categories becuase I didn’t want the product to sync)

Tamirat B. (a11n)

(@tamirat22)

2 years, 6 months ago

Hello @agrolsy!

Yes, thanks, that solved the problem! Would have been great if that info was shown in the error message as well (that one option is to set each variation to Do not sync ie instead of changing the categories becuase I didn’t want the product to sync)

I’m glad the issue was resolved and thanks for the feedback.

If you have a few minutes, we’d love it if you could leave us a review here: https://www.ads-software.com/support/plugin/facebook-for-woocommerce/reviews/

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Can’t save product’ is closed to new replies.