I can’t log into my site

  • Thanks in Advance! I have a normal business website (Septura Theme). Before that time, I created a blog with wordpress.com. At the time, there was no two factor authentication and no key codes to enter. I guess WordPress.com enhanced it’s log in procedure, but I never signed up for two factor authentication. I needed to update my blog. Now, I can’t log in. It asks for two factor authentication or text to phone. Well, my phone number associated with the account changed. I tried to go into support forum, but have to log in with user name/password/authentication for that, too so can’t log in to support forum. It won’t let me create a new account either because it already has the email associated with the account that I can’t log into! Evidentially, you have to post in a forum as there is not way to email or call them. Am I basically out of luck in ever accessing my old blogs now? Thank You.

    • This topic was modified 2 years, 6 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • I needed to update my blog. Now, I can’t log in.

    What can’t you login to?

    Your self-hosted business WordPress site, or your WordPress.com-hosted blog?

    For your WordPress.com-hosted blog, I’m afraid there’s nothing we can do to help you here. It’s a service on their platform, the account exists at their end, and there’s nothing any 3rd-party can do to help.

    Please use their account recovery options here: https://wordpress.com/support/account-recovery/

    If you’re unable to use any of the account recovery options there, please create a new WordPress.com account with a different email address (even if you have to create a new email address for this) so you can post in the support forum.

    It seems you have the correct username, password, and account email… so it shouldn’t be too difficult to prove account ownership and get them to disable the 2FA temporarily for you.

    On the other hand, if it’s your self-hosted business site that you’re having trouble logging in, note that even when you enable WordPress.com’s single-sign feature (using the JetPack plugin), your original WordPress site’s username and password should still work, totally independent of your WordPress.com username and password.

    On the login page, you should have the option to switch to logging in with your local WordPress user account.

    If you don’t have this option, you may want to temporarily disable the JetPack plugin to disable the WordPress.com single sign-on option. You can disable the plugin by accessing your file system and renaming the JetPack plugin’s folder inside /wp-content/plugins/

    –ASIDE: FEEL FREE TO IGNORE ?? —

    Evidentially, you have to post in a forum as there is not way to email or call them.

    This is only for FREE users. With millions of free users on the platform, there’s really no other practical and financially feasible way to provide free support to these millions of free users, other than through the public forum where other more experienced users can help answer basic questions (with more advanced and account-related issues handled by real WordPress.com staff).

    If you’re a PAID WordPress.com user, you should have other support options, including live chat and even a personal account manager (depending on your kind of plan).

Viewing 1 replies (of 1 total)
  • The topic ‘I can’t log into my site’ is closed to new replies.