QSM Plugin Update issue

  • Resolved guilhermebueno6

    (@guilhermebueno6)


    2 years, 3 months ago

    I am trying to update the QSM (Quiz and Survey Master) Plugin on my wordpress website from version 5.1.2 to the latest version and i’m getting the error: 

     
require('/var/www/vhosts...') 
#5 /opt/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI /Runner.php(1212): WP_CLI\Runner->load_wordpress() 
#6 /opt/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/vendor/wp-cli/wp-cli/php /WP_CLI/Bootstrap/LaunchRunner. 
in /var/www/vhosts/mywebsite.com/httpdocs/wp-content/plugins/quiz-master-next/php/class-qsm-install.php on line 64 Fatal error: Uncaught Error: 
Call to a member function register_quiz_setting () on null in /var/www/vhosts/mywebsite.com/httpdocs/wp-content/plugins/quiz-master-next/php/class-qsm-install.php:64 
Stack trace: #0 /var/www /vhosts/mywebsite.com/httpdocs/wp-includes/class-wp-hook.php(307): QSM_Install->register_default_settings() 
#1 /var/www/vhosts/mywebsite.com/httpdocs/wp-includes/class -wp-hook.php(331): 
WP_Hook->apply_filters() 
#2 /var/www/vhosts/mywebsite.com/httpdocs/wp-includes/plugin.php(476): WP_Hook->do_action() 
#3 /var/www/vhosts/mywebsite.com /httpdocs/wp-settings.php(461): do_action() 
#4 /opt/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/vendor/wp-cli/wp-cli/php/ WP_CLI/Runner.php(1291): require('/var/www/vhosts...') 
#5 /opt/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/vendor/wp- cli/wp-cli/php/WP_CLI/Runner.php(1212): WP_CLI\Runner->load_wordpress() 
#6 /opt/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/vendor/ wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner. in /var/www/vhosts/mywebsite.com/httpdocs/wp-content/plugins/quiz-master-next/php/class-qsm-install.php on line 64 Error: There has been a critical error on this site .
Learn more about debugging WordPress.
    • This topic was modified 2 years, 3 months ago by guilhermebueno6. Reason: formatting
Viewing 1 replies (of 1 total)

  • Hi @guilhermebueno6 ,

    It is a bit hard to answer why you are experiencing this issue
    The best advice I can give is the standard fault finding and fixes.
    I first advise you to clear the cache and cookies. You can also try to reset your permalinks and try again.
    The issue could also be due to a theme or plugin conflict

    Themes:

    As a test, switch to a default theme such as twenty-twenty, and see if this fixes it.

    Plugins:

    If that doesn’t work, also deactivate all plugins apart from QSM and see if this fixes. if it does, re-enable one at a time to see which is causing the error.
    If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users

    https://en-gb.www.ads-software.com/plugins/health-check/

    You can also follow the instruction given in the below link.

    https://quizandsurveymaster.com/how-to-identify-theme-plugin-conflict-with-qsm/

    Let me know if you still face the same issue.

    Regards,
    Sumit

Viewing 1 replies (of 1 total)
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