Cant see the service point inside the order

Hi @josselynj

Would you be able to send a ticket to our support about this issue? Either directly via the Sendcloud panel or by email to [email protected]

Please include one or two examples of specific orders where the Service Point is missing as well as any other relevant information that might help detecting what could be causing this.

Thanks a lot in advance!

Kind regards,
Jasmin
Sendcloud

Bonjour,

Même problème ici : le mail garde une trace de la méthode de livraison en point relais Colissimo mais le point en lui même disparait du mail de nouvelle commande ainsi que de la commande elle même.

Impossible de savoir quel point relais a été choisi.

Cordialement

Hi @rooiboscitrus ,

I would like to kindly ask you to create a support ticket in order to investigate this issue. Some users have been reporting this issue so an investigation is needed. Please provide us with the order numbers as reference.

You can create a support ticket directly from your Sendcloud account under the support section or by sending an email to [email protected]

Best regards,

Edson
Sendcloud

So many service point missing after order with Colissimo, so I swipe for Chronopost.

Same problem, I am just now having a missing Chronopost service point.

Hi @rooiboscitrus ,

Please create a support ticket, directly via the support section in the Sendcloud panel or by sending an email to [email protected], so we can assist you accordingly.

We are eager to further investigate the issue and fix it but, in order to do that, we will need you to provide us order numbers as reference (from the orders where the Service Point is missing).

Best regards,

Riccardo
Sendcloud

I already created a support ticket.

One month and two weeks since josselynj warn you about the problem.

Today, still can not use Colissimo and Chronopost service points without problems.

I love SendCloud but I can not wait two or three month without service point for WooCommerce.

If no resolution, no choice offer to me, I will leave you for another solution.

Regards

Hi @rooiboscitrus ,

Thank you for your reply and feedback.

If you created the support ticket already, we are going to contact you once we have news about the resolution.

Do not hesitate to contact our Customer Service Team in case you would know the status of the ticket. Our team will be glad to assist you with this matter.

Best regards,

Edson
Sendcloud

Hi,

I also have the same issue. About 1/3 of orders arrive without the service point info in the backend of the order & in SendCloud. I have debugged on my end and have no “front” issue.

I opened a SendCloud support ticket (1503341) more than 1 week ago, with no answer from SendCloud yet. I am hoping the latest update will solve the issue.

Nathan

From Send Cloud support :

Finalement, après un effort d’équipe, l’incident a été résolu hier. Cependant, je vous informe qu’il vous faut mettre à jour le plugin Sendcloud en version 2.2.10

But this is not true. I have 2.2.10 and new missing service point today.

Please stop to put this topic resolved, it is false.

Hi @rooiboscitrus and @nathanleroux,

Thank you for posting your feedback.

This thread has been closed because the issue is being handled with our users directly via the support tickets.

We indeed released the new version last week and this version 2.2.10 includes the fix for missing service point shipping methods in orders.

If the issue continues to occur, I would like to kindly ask you to report it via the support ticket and our support team will proceed accordingly.

Thank you for your understanding.

Best regards,

Edson
Sendcloud

Hi All,

Same issue here with the 2.2.12 update.
Lots of orders are not linked to service points.

We now have to call all our customers to choose service point with them and then modify the shipping directly on sendcloud dashboard.

We are near black friday / Christmas period, we should find a fix quickly !

Regards,
Antoine

Hi @tonuz,

Impossible to use with 2.2.10 / 11 / 12

We actually making test with a go back to 2.2.3

For now, it is works. Maybe you can also test that ?

Regards,

Hi @rooiboscitrus !

Thanks for the info, we are going to test a rollback until an official fix.

Regards,
Antoine

Hi All, @rooiboscitrus

We still have issues with 2.2.9, did you tried all previous version before going 2.2.3 ?

Regards,
Antoine

Hi @tonuz,

No we know 2.2.3 works since months ago, so we directly go back to 2.2.3 without test others versions.

I confirm 2.2.3 still working for us, no point missing in orders.

Best Regards