Not having access to the WordPress dashboard

  • Resolved 949754260000ok

    (@949754260000ok)


    2 years, 2 months ago

    Hello
    Since last night, I have not been able to enter my WordPress dashboard and every time I did not encounter the message [you do not have permission to access this tab], after consulting with the hosting management, I realized that there is a problem with this plugin, please guide me in this matter.

    • This topic was modified 2 years, 2 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 46 total)
  • Plugin Contributor Prashant Baldha

    (@pmbaldha)

    May I know the URL where you are facing the issue?

    Thread Starter 949754260000ok

    (@949754260000ok)

    [ redundant link removed ]

    Plugin Contributor Prashant Baldha

    (@pmbaldha)

    @949754260000ok It looks like you have misunderstood something. Please delete or edit your message I have just asked URL, not credential. You should not write any credential to this forum. It is public forum. It will create a security issue to your site.

    Thread Starter 949754260000ok

    (@949754260000ok)

    Thank you for your warning, I have just edited the message, the problem of the site has not been solved yet??

    Thread Starter 949754260000ok

    (@949754260000ok)

    I updated the plugin to the latest version a few days ago, maybe the problem is due to the plugin update
    What do you think???

    Plugin Contributor Prashant Baldha

    (@pmbaldha)

    @949754260000ok

    You are getting the error because you have disabled WordPress Admin Dashboard access. The AIOS is not giving this feature.

    If you open the renamed login page in a new private browser window, you are prompted for username and password. It means you are already logged in in the regular browser but you can’t access the admin dashboard.

    Open the file manager, navigate to the wp-content/plugins and rename the folder all-in-one-wp-security-and-firewall, so the AIOS plugin will be deactivated. Then try to access /wp-admin.

    Let me know what will happen on your end.

    Thread Starter 949754260000ok

    (@949754260000ok)

    I did all the things, but I still don’t have access to the WordPress dashboard and I am directed to the store page

    Thread Starter 949754260000ok

    (@949754260000ok)

    Of course, the store page is messed up and doesn’t work properly

    Plugin Contributor Prashant Baldha

    (@pmbaldha)

    If you renamed the wp-content/plugins/all-in-one-wp-security-and-firewall folder from your file manager, it disables the AIOS plugin and you are still facing the issue. It means the issue you are facing is caused by a third-party plugin or theme.

    In such a case, please post your query in the WP general support forum.

    Thank you.

    Thread Starter 949754260000ok

    (@949754260000ok)

    Yesterday I file get_header(); I moved the file that was in index.php to the header.php file in the head tag section. Do you think the problem could be from here?????

    Thread Starter 949754260000ok

    (@949754260000ok)

    Which part do you mean by WP general support forum?

    Plugin Contributor Prashant Baldha

    (@pmbaldha)

    https://www.ads-software.com/support/forums/

    Thread Starter 949754260000ok

    (@949754260000ok)

    One question: In the previous comment, you said that I should rename the plugins folder to All In One WP Security & Firewall, right?????

    Plugin Contributor Prashant Baldha

    (@pmbaldha)

    Yes

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @949754260000ok Don’t make a topic about a topic again. I have archived your new topic.

Viewing 15 replies - 1 through 15 (of 46 total)
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