Blocksy companion security mode

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @massimomegistus

    We’ve replied through our tickets, check your inbox ??

    In case you wish to communicate here —

    Ok, so this is actually quite strange. This pop-up shouldn’t appear at all on the free version, as far as I know. In any case, could you please try something for me? Can you click the right most button — “activate license”? Let me know what happens when you click it.

    Thanks!

    Thread Starter massimomegistus

    (@massimomegistus)

    Hello Eduard,
    after cliking, the cursor turns to “wait” and then… nothing.
    I have also tried the other two buttons, and now i have various “dig.hellobnkr.it” in my account

    Hmm, I’m thinking a quick way to solve this would be to re-connect your account, but first erase the data with Freemius’ “fixer” plugin — https://github.com/Freemius/freemius-fixer. You’ll need to click on the Code button and download as a zip, then upload the zip as a plugin and run the clean up directly — this only cleans up the account data. After that, you’ll be asked to reactivate the plugin once again, you can fill in your e-mail address.

    This should clear the account temporary data from the site and let you re-activate.

    Let me know if this works please. ??

    By the way, about the sites that are appearing in your account, I’ll have to ask my colleagues for some exact details on this. Though, because this second subject is related to the premium part of our theme, I’d like to ask of you to continue just this subject over the separate ticketing system, as the rules do not allow offering support for the Pro version here.

    Later edit: also, please edit out your original message to exclude all personal information, including those screenshots. Many thanks! ??

    Thanks!

    • This reply was modified 2 years, 2 months ago by Eduard. Reason: personal info edit
    Thread Starter massimomegistus

    (@massimomegistus)

    Hello Eduard,
    after the cleaning appears the message “Freemius records successfully cleared! You are now safe to activate any Freemius-powered plugin or theme.” but reactivating Blocksy companion the previous account is still there, with the message “Blocksy Companion entered security mode because dig.hellobnkr.it was found to be an exact copy of localhost:8888/wp-dig-awards/”

    Ps: I removed my account screenshots

    Thread Starter massimomegistus

    (@massimomegistus)

    Hello Eduard, I’m here again :p
    In’ve justo noticed that now on my blocksy account all domains are disappered, while in WP Bloclsy->Account page /wp-admin/admin.php?page=ct-dashboard-account the site id is still 9775282 (never changes);
    I migrated the site using wp-migrate plugin, that replaces each occurrence of the localhost dev domain with the new domain, but seems that in wp-option there are still 4 occurrences of local domain. I see that also in the fs-data-dump-xxx.txt and freemium-fixer doesn’t remove it.
    I’ll check whether these options are still in the database and I’ll let you know
    ‘fs_accounts’
    ‘fs_dbg_accounts’
    ‘fs_active_plugins’
    ‘fs_api_cache’
    ‘fs_dbg_api_cache’
    ‘fs_debug_mode’

    Update: they are still there.
    It seems that fs_site_cleanup() doesn’t remove them.
    Can I do that manually?

    Theme Author creativethemeshq

    (@creativethemeshq)

    Hi @massimomegistus,

    I replied to your ticket, let’s continue the discussion there so we could make a more detailed investigation of your case.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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