Good File Manager

Hi @karado58,

I am sorry that you have a problem with Real Media Library. We always try to help you as soon as possible.

We understand that solving your problem is important to you. However, please note that if you open a support ticket on Friday evening German time, we will not be able to respond within a few hours. All our employees work Monday to Friday, as it is usual in Germany. With the answer today, we will answer you only one business day after opening your support ticket. Rating us negatively on multiple portals will not result in faster processing of your support ticket.

Unfortunately, we can’t judge from the outside what is going wrong with your WordPress. I can only assume that there is a problem with the REST API of your WordPress, which could no longer deliver the folder structure.

In the private support ticket you opened, I asked you for more information about your problem.

We would appreciate if you would reconsider if it is fair to rate us negatively without giving us the chance to answer you within a normal time period!

Best regards,

Jan

FYI: My support ticket was created Thursday afternoon my time, 4 days it took you to respond!

I received NO response via private support ticket I created!!

Please respond privately, and I will give you one chance to fix problem, and if issue is fixed, I’ll be happy to modify my rating to “positive”!! If not, I’ll expect full refund!!

Hi @karado58,

Thank you for your feedback. You opened your first support ticket on 09 Sep 2022 17:36 GMT+2 (screenshot: https://i.imgur.com/ChJiQiZ.png). That was a Friday. Your first of three public comments on codecanyon.net about our plugin (https://codecanyon.net/comments/28674155) was written four days ago (Friday, September 09, 2022; screenshot: https://i.imgur.com/KjS7UiP.png). This is under review by Envato Market until now because it was automatically detected as possible spam.

We have answered you, as written yesterday, directly on the next business day (Monday) after the opening of your support ticket and offered help. The reply was sent on 12 September 2022 13:12 GMT+2 and according to the feedback from your email server it was delivered successfully (screenshot of the log: https://i.imgur.com/vccAIhM.png). Please check your email box and if necessary also your spam folder for special settings! A copy of the email can be found in the first linked screenshot.

We would like to help you or offer you a refund, but we depend on your constructive cooperation!

How to apply for a refund is explained on Envato Market (where you purchased your license) at https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-.

Best regards,

Jan

Thank you Jan, as promised…changed to 5 stars.
I will also ask to have my posts deleted in the discussion forum.
Thank you for the refund!