Form stopped capturing all data

  • Resolved kristenphotos

    (@kristenphotos)


    2 years, 2 months ago

    Hi!

    I have a form on my site that captures client information in preparation for a call. There are 51 possible fields to populate, but recently the form stopped providing data after the the 8th field (WHAT TYPE OF EVENT ARE YOU HAVING? *). I’ve tried playing with some of the settings with no success in getting the form to capture more data.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @kristenphotos !

    I’m sorry to hear that you’ve experienced an issue with the form!

    We’d like to investigate the issue further. If that’s okay, please provide an export of the form, using following steps:

    How to export: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    After exporting, please share the code using a service such as https://pastebin.com (free)

    Please always make sure to use such service to share the code and don’t post the code here directly as it will most likely be unusable.

    Best regards,
    Pawel

    Thread Starter kristenphotos

    (@kristenphotos)

    Hey! Awesome, thank you!

    Here’s the code:
    https://pastebin.com/txCeyQm4

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @kristenphotos

    Thanks for sharing the form.

    The issue is related to a bug in plugin that affect fields with visibility conditions set.

    A workaround for now is to edit checkbox/select/radio field on form and change their optionss values (values! not labels) to be all lowercase. For example “Wedding” option value should become “wedding” (options’ labels can stay as they are).

    Once that’s done save (update) the form and then set visibility conditions for the fields again. Note: they may appear as if they are still set but need to be set again.

    Then update form again and after clearing all cache it should work again.

    There’ll be a fix for that included in upcoming plugin release too.

    Best regards,
    Adam

    Thread Starter kristenphotos

    (@kristenphotos)

    That did the trick, thank you so much!

Viewing 4 replies - 1 through 4 (of 4 total)
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