Order completed email sent before tracking added

  • Resolved dolldagga

    (@dolldagga)


    2 years, 6 months ago

    Hi, I am using your free version while I try to figure out if this is the plugin I need. I am successfully sending and receiving order information from my 3rd party vendor via api rest. Woocommerce receives the shipped status and sends out the “Order Complete” email, but I do not get tracking info included in the api rest info. So, I am copying the tracking info manually. When I do that, the “Order Completed” email has already sent so the tracking info is not sending. If I uncheck the order complete option in the woocommerce emails, nothing sends. I have tried checking the Rename the “Completed” Order status label to “Shipped” option, but it doesn’t seem to do anything. Can you advise me on how to overcome this issue?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Zorem

    (@zorem)

    Which 3rd party vendor do you use?

    Thread Starter dolldagga

    (@dolldagga)

    Hi, thanks for getting back to me! My 3rd part vendor is artofwhere.com. I was just looking at my api rest log and the info that came through when the order was marked completed doesn’t look to have the tracking info in it. I got the tracking number in an email to me from artofwhere. I’m guessing that woocommerce will only send a single email once an order is “Completed” so that when I add the tracking info it won’t send another. If I could figure out a way to have it not send that completed email so that your plugin would send an email when I add the tracking number, that would be great. Of course, if ArtofWhere would just send the tracking info via rest api, then everything would be easier I guess.

    Plugin Author Zorem

    (@zorem)

    Hi @dolldagga,

    You can request the integration with artofwhere.com on AST’s features board, when you post your request, please provide as many details as you can about the nature of the integration and how artofwhere.com integrates with WooCommerce.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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