unable to download documents files

I am trying to access a file that was uploaded to our site, and although I am able to log in, when I go to Contact Form DB —> Document Transfer I see only a subset of files that have been uploaded, and I cannot download the actual files. Please check the attached screentshots
Note : The form Document Transfer is belongs to Gravity Forms
– https://tinyurl.com/2pxkwz3c
– https://tinyurl.com/2z3acoml

Revert me on: [email protected]

Thanks & Regards
Aashish meena