• Resolved Paul Buijs

    (@paulbuijs)


    After upgrading to 6.0 my event links work sometimes. Sometimes they show an empty page with a “It looks like nothing was found at this location.” error.

    I can click on an event from a view, it will work (sometimes). I will copy the event URL and paste it into a new browser tab or session and get the error.

    I tried resetting permalinks a couple of times.
    Disabled all plugins except for The Events Calendar and Pro
    Changed theme from Hello Elementor to Twenty-Twenty One
    Disabled CDN on my host.
    Tried downgrading PHP from 8.0 to 7.4

    None of this works. Need to get this fixed as my whole site is based on events and TEC.

    Screen recording: https://share.getcloudapp.com/kpuWwZjX

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hey @paulbuijs

    It looks like you are a The Events Calendar Pro customer.
    Please use our premium support channel for more thorough support and troubleshooting.

    In the meantime, here’s a suggestion of something to try to see if it makes a difference:

    1. Go to a “sketchy” event (one that sometimes works and sometimes doesn’t) in wp-admin
    2. On the Edit Event screen try re-saving/updating the event to see if that helps

    Hang in there!
    Geoff

    Thread Starter Paul Buijs

    (@paulbuijs)

    Hi Geoff,

    Thanks for the quick response. I tried updating/re-saving a couple of the events but no luck. They may pull up once but when I enter the URL in a new tab, the event is missing again.

    Can this be a server-related issue? The kind folks at Pressable are looking into the issue on their end but this problem appeared once I upgraded to 6.0.

    Hi @paulbuijs,

    As Geoff mentioned, please feel free to place a premium support request. There will be more ways that we can help you get this resolved in the premium support channel.

    And as always, please feel free to reach out to us with any questions you might have.

    Thank you so much,
    Chad

    Thread Starter Paul Buijs

    (@paulbuijs)

    My host, Pressable helped me solve this issue with this functions.php snippet:

    // Exclude The Events Calendar's post types from the object cache
    add_filter( 'advanced_post_cache_skip_for_post_type', 'apc_exempted_cpts', 10,2);
    
    function apc_exempted_cpts($return_me,$post_type) {
            $exempted = array('tribe_events', 'tribe_venue', 'tribe_organizer', 'tribe_events_cat');
            if ( in_array($post_type,$exempted) ) {
                    return true;
            }
            return $return_me;
    }
    Plugin Support Abz

    (@abzlevelup)

    Hi @paulbuijs, sorry to hear about this. Appreciate you sharing the findings and code snippet that resolved the issue you’re having. It seems like this is related to Advanced Post Cache which is for object caching.

    Again thank you and this would definitely help other users having the same issue. Since you’re a premium user, would be great if you could create a ticket on our HelpDesk moving forward so we can help you better.

    Have a great day.

    Best,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    Hey @paulbuijs, this thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.

    Cheers,
    Abz

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Single Event Pages Showing Nothing Found’ is closed to new replies.