Bug menu

Hi @nded!

We were able to identify this issue with the mega menu. Until we release a fix for this, you could try to fix it in one of the following ways. If you’re using the old skin of the theme, please update to the new one, since the old skin is not supported anymore, and check if it helps. You can find our documentation about the new skin here. Another option would be to disable this toggle when editing the Primary Menu in the Customizer. Also, rolling back to the previous version of the theme should help fix this as well. Thanks for pointing it out!

Have a nice day!

I had the same problem with the dropdown menu after updating the theme, and toggling the “Expand first level of dropdowns when menu is in mobile menu content” option fixed it for now. Thanks for help!

Hello, same problem on my website :

https://www.bmrtrek.re/

Problem with “expand first level of dropdown”.

If I check it, menu stays dropped down even on computer.

If I uncheck it, the last sub menu are not visible on mobile (I can’t scroll down to the bottom item after ” LE BLOG”… Thank to correct that soon !

For now, it’s unchecked.

NOTE : Same problem with rollback previous version….

Hi @bmrtrek!

If you’d like to roll back to the previous version, please clear the cache after doing so and check if it helps. Until we release a fix for this issue, you could add the code below in the Additional CSS section within the Customizer to show all the menu items when the menu is expanded on a mobile device.

@media(max-width: 768px){
    div#header-menu-sidebar-inner {
        max-height: 500px !important;
    }
}

Have a nice day!

Hello,
I rolled Back 3.4.0
added this code
toggle OFF “drowdown menu”.

So it was OK on laptop, and menu not working on mobile. (menu close when touching link Item)

I just see there is the 3.4.2 version.
I update the theme.
I Toggle ON dropdown menu.
Delete the additional CSS
Clear the cache (with WP rocket)
It’s still OK on laptop (good !)
But the mobile menu still don’t work. Exactly same behaviour : not dropping down automaticaly, closing on click.

Thank for your help.

Hi @bmrtrek!

I checked your site again and that issue doesn’t seem to be related to Neve. Also, I am not able to replicate it on my test instance. Please deactivate all the plugins, starting with WP Rocket and other caching/optimization plugins you may have and check if the issue persists. To do this safely, please install the Health Check & Troubleshooting plugin, enable the troubleshooting mode which will deactivate all plugins and check if the issue persists. If the problem doesn’t occur anymore, it means it was indeed caused by a plugin conflict and you should reactivate the plugins one by one, until you find the culprit. Then, replace that plugin with an alternative one.

I hope this helps!

Yeah, thanks for the help and the tip !!!
Effectively it was a plugin problem : Sticky Menu.

I replaced it by myStickymenu plugin in. No more dropdown problem !

I still have a small problem : when rescaling the window on laptop, or changing portrait/landscape on mobile, the width of the menu do not follow… until I refresh the page.

Do you have a better sticky menu solution perfectly compatible with Neve ?
Or, could you just add this feature on the next update ? ??

Thanx a lot !

Hey @bmrtrek,

Thanks for reaching out.

I checked your website and it doesn’t look like an issue to me as when I tried rescaling your website window, the width of the menu appeared to be normal, Check Here. If you still have this issue please try clearing the cache of your browser or try replicating this from a different device or browser.

Also, share some screenshots or a screencast video in the next reply so that we can have a close look.

Thanks and Regards