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Resolved leignemorrison
(@leignemorrison)

2 years, 2 months ago
When I deploy my chatbot, this is the error that shows up:
```
Event 632e043a38642, 2022-09-23 19:08:42

#12: Watson Assistant response error

O:8:"stdClass":2:{s:5:"error";s:21:"No valid skills found";s:4:"code";i:400;}
```
The chatbot itself says ‘something went wrong, cannot process your message’

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 21 total)

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Plugin Author intelahelp
(@intelahelp)

2 years, 2 months ago
Hello, leignemorrison

To solve your problem we need extended information about your plugin installation. In order to get the file with the extended information, please, follow these steps:
- Go to your WordPress Dashboard (sample screenshot – https://i.imgur.com/ReuN5rZ.png).
- Go to “Watson Assistant” -> “Set Up Chatbot” in the left menu (sample screenshot – https://i.imgur.com/zFebbQi.png).
- On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot – https://i.imgur.com/YarnnMD.png).
- On the “Having Issues?” tab, download a full log file with extended information by following the link (sample screenshot – https://i.imgur.com/ZRDa4tr.png). Don’t publish it openly on sites like WordPress Forums as it may contain sensitive information.
- Send email with description of your issue and attached file to [email protected].
Kind regards,
Support for WordPress plugin “Chatbot with IBM Watson”
- This reply was modified 2 years, 2 months ago by intelahelp.
Plugin Author intelahelp
(@intelahelp)

2 years, 1 month ago

Hello, leignemorrison

We haven’t heard from you recently. Do you still have any questions or need our assistance? We will be glad to help you.

Kind regards,
Support for WordPress plugin “Chatbot with IBM Watson”

Thread Starter leignemorrison
(@leignemorrison)

2 years, 1 month ago

Yes, I still do need help

Plugin Author intelahelp
(@intelahelp)

2 years, 1 month ago

Hello, leignemorrison

Please send a screenshot of this page (link: https://owncloud.itl-dev.com/index.php/s/EEXL3A5O6KC5kBC) and make a Downloading your Skill.

Kind regards,
Support for WordPress plugin “Chatbot with IBM Watson”

Thread Starter leignemorrison
(@leignemorrison)

2 years, 1 month ago

Could you provide instructions on how to reach that page? I haven’t been able to find it

Plugin Author intelahelp
(@intelahelp)

2 years, 1 month ago

Hello, leignemorrison

We will be glad to help you.??

Downloading a skill from Watson Assistant:
1. Sign in to your IBM Cloud account. You will be taken to the Dashboard. Click Services and software (screenshot: https://owncloud.itl-dev.com/index.php/s/FuLDnWhrY7d6HtA).
2. Click your Watson Assistant (screenshot: https://owncloud.itl-dev.com/index.php/s/4JKW3OmxgqWTRD2).
3. Launch Watson Assistant (screenshot: https://owncloud.itl-dev.com/index.php/s/QxRetCVOnZTqeh2).
4. Click your chatbot (screenshot: https://owncloud.itl-dev.com/index.php/s/4EYQDxRQxTPiQmj).
5. Download skill from your chatbot (screenshot: https://owncloud.itl-dev.com/index.php/s/9v5stFFYzJvxV3n).

Kind regards,
Support for WordPress plugin “Chatbot with IBM Watson”

Thread Starter leignemorrison
(@leignemorrison)

2 years, 1 month ago

When I launch Watson Assistant it takes me directly to the home page of the flower chatbot, there isn’t a step 4 page that shows up.

Plugin Author intelahelp
(@intelahelp)

2 years, 1 month ago

Hello, leignemorrison

Most likely, you have switched to the new watson assistant interface. You need to switch to classic. Do you see this page?

https://owncloud.itl-dev.com/index.php/s/D0Svzzvw8MQ1QG2

If you see another page, please take a screenshot.

Kind regards,
Support for WordPress plugin “Chatbot with IBM Watson”

Thread Starter leignemorrison
(@leignemorrison)

2 years, 1 month ago

I switched to classic but then all of my bots are gone

Plugin Author intelahelp
(@intelahelp)

2 years, 1 month ago

Hello, leignemorrison

OK, let’s go back to the new interface.
1. Select your bot (https://owncloud.itl-dev.com/index.php/s/DS8xT6la79gWVkp).
2. Go to Actions and click the Global settings icon (https://owncloud.itl-dev.com/index.php/s/vWha3fFmb9SSXrM).
3. Make Download json file (https://owncloud.itl-dev.com/index.php/s/YZb9lBvG4CST5r6).

Kind regards,
Support for WordPress plugin “Chatbot with IBM Watson”

Thread Starter leignemorrison
(@leignemorrison)

2 years, 1 month ago

I have the json file, what do I do now?

Plugin Author intelahelp
(@intelahelp)

2 years, 1 month ago

Hello, leignemorrison

OK. Please send this file to [email protected] so we can analyze it.

Kind regards,
Support for WordPress plugin “Chatbot with IBM Watson”

Thread Starter leignemorrison
(@leignemorrison)

2 years, 1 month ago

I sent it. Please let me know if you’ve received it. Thanks.

Plugin Author intelahelp
(@intelahelp)

2 years, 1 month ago

Hello, leignemorrison

We have received your json file, thanks.

As it turned out, your skill lacks dialogue settings and related ones. Your chatbot works, but incorrectly due to lack of settings.

We recommend that you go back to the course and pass through all the labs thoroughly.

We also recommend that you run them in the classic interface, as in the course. This will reduce the possible number of errors and simplify your work.

If you encounter any difficulties, do not hesitate to contact us again. We will gladly help you.

Kind regards,
Support for WordPress plugin “Chatbot with IBM Watson”

Plugin Author intelahelp
(@intelahelp)

2 years, 1 month ago

Hello, leignemorrison

How are you doing? Do you need any help from our side? Please feel free to contact us, we will be happy to help you.

Kind regards,
Support for WordPress plugin “Chatbot with IBM Watson”

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