404 error when leaving a product review

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @circethehousecat

    There seems to a problem with the page – it is opening blank for me no matter whichever browser I try.

    I guess mywebsite.com is not your domain. Can you please share your site URL so we can check at our end?

    Are you using a plugin for the reviews? Even if not, this tutorial may be helpful towards checking if everything is configured correctly: https://themeisle.com/blog/customer-reviews-for-woocommerce/

    In order to check your configuration and assist you further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter CirceTheHouseCat

    (@circethehousecat)

    Hi @margaretwporg

    Yes, as you correctly says mywebsite.com is not my real domain, but the second part of the URI (wp-comments-post.php) is what actually shows up when someone try to leave a review.

    I didn’t want to share the domain name, that’s why I’ve used mywebsite.com…

    Anyway, I have 5 products on my site, and only for this last one the buyers cannot leave a review. The review feature is enabled in all products.

    Here is the system status from WooCommerce:

    
### WordPress Environment ###

WordPress address (URL): https://www.***.com
Site address (URL): https://www.***.com
WC Version: 6.9.4
REST API Version: ? 6.9.4
WC Blocks Version: ? 8.3.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.17
PHP Post Max Size: 516 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.4
WC Database Prefix: wp_rseo_
Tama?o total de la base de datos: 23.06MB
Tama?o de los datos de la base de datos: 20.62MB
Tama?o del índice de la base de datos: 2.44MB
wp_rseo_woocommerce_sessions: Datos: 0.38MB + índice: 0.00MB + Motor MyISAM
wp_rseo_woocommerce_api_keys: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_woocommerce_order_items: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_rseo_woocommerce_order_itemmeta: Datos: 0.03MB + índice: 0.03MB + Motor MyISAM
wp_rseo_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_actionscheduler_actions: Datos: 0.06MB + índice: 0.13MB + Motor InnoDB
wp_rseo_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_rseo_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_rseo_actionscheduler_logs: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
wp_rseo_aioseo_cache: Datos: 0.14MB + índice: 0.03MB + Motor InnoDB
wp_rseo_aioseo_notifications: Datos: 0.13MB + índice: 0.06MB + Motor InnoDB
wp_rseo_aioseo_posts: Datos: 1.52MB + índice: 0.02MB + Motor InnoDB
wp_rseo_commentmeta: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_rseo_comments: Datos: 0.04MB + índice: 0.02MB + Motor MyISAM
wp_rseo_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_newsletter: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_rseo_newsletter_emails: Datos: 0.40MB + índice: 0.00MB + Motor MyISAM
wp_rseo_newsletter_sent: Datos: 0.01MB + índice: 0.03MB + Motor MyISAM
wp_rseo_newsletter_stats: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_rseo_newsletter_user_logs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_ninja_table_items: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_rseo_options: Datos: 1.91MB + índice: 0.17MB + Motor MyISAM
wp_rseo_postmeta: Datos: 1.36MB + índice: 0.25MB + Motor MyISAM
wp_rseo_posts: Datos: 4.33MB + índice: 0.15MB + Motor MyISAM
wp_rseo_redirection_404: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_rseo_redirection_groups: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_rseo_redirection_items: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_rseo_redirection_logs: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_rseo_termmeta: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_rseo_terms: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_rseo_term_relationships: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_rseo_term_taxonomy: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_usermeta: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_rseo_users: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_rseo_wc_admin_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_rseo_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_rseo_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_rseo_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_rseo_wc_download_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_rseo_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_rseo_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_rseo_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_rseo_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_rseo_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_rseo_wc_product_meta_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_rseo_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_rseo_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_rseo_wc_tax_rate_classes: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_rseo_wc_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wfblockediplog: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wfblocks7: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wfconfig: Datos: 1.81MB + índice: 0.02MB + Motor MyISAM
wp_rseo_wfcrawlers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wffilechanges: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wffilemods: Datos: 4.06MB + índice: 0.50MB + Motor MyISAM
wp_rseo_wfhits: Datos: 0.75MB + índice: 0.10MB + Motor MyISAM
wp_rseo_wfhoover: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wfissues: Datos: 0.03MB + índice: 0.01MB + Motor MyISAM
wp_rseo_wfknownfilelist: Datos: 2.92MB + índice: 0.15MB + Motor MyISAM
wp_rseo_wflivetraffichuman: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wflocs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wflogins: Datos: 0.04MB + índice: 0.01MB + Motor MyISAM
wp_rseo_wfls_2fa_secrets: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_rseo_wfls_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_rseo_wfnotifications: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wfpendingissues: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_rseo_wfreversecache: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wfsnipcache: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wfstatus: Datos: 0.15MB + índice: 0.05MB + Motor MyISAM
wp_rseo_wftrafficrates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rseo_wpsm_tables: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB

### Post Type Counts ###

attachment: 502
custom_css: 1
nav_menu_item: 7
page: 20
post: 85
product: 5
revision: 494
shop_order: 52

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Akismet Anti-Spam: por Automattic – 5.0
All in One SEO: por All in One SEO Team – 4.2.5.1
Editor clásico: por Colaboradores de WordPress – 1.6.2
Newsletter: por Stefano Lissa
el equipo de Newsletter – 7.5.3

No Category Base (WPML): por Marios Alexandrou – 1.3
PO/MO Editor: por Doug Wollison – 1.4.2
Redirection: por John Godley – 5.3.4
WooCommerce Shipping By Rules: por Open Tools
Reinhold Kainhofer – 2.0.6

Simple Custom CSS: por John Regan – 4.0.5
Table Maker: por Wpsoul – 1.9.1
Advanced Editor Tools (previously TinyMCE Advanced): por Automattic – 5.6.0
Checkout Fields Manager for WooCommerce: por QuadLayers – 6.2.6
WooCommerce Stripe Gateway: por WooCommerce – 6.7.0
WooCommerce Max Quantity: por Isabel Castillo – 1.5.2
WooCommerce: por Automattic – 6.9.4
Wordfence Security: por Wordfence – 7.6.2
WP Super Cache: por Automattic – 1.9
WPS Hide Login: por WPServeur
NicolasKulka
wpformation – 1.9.6

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

SSO: por Garth Mortensen
Mike Hansen – 0.4

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: #11 - /el-libro/
Carrito: #42 - /carrito/
Finalizar compra: #44 - /check-out/
Mi cuenta: ? Página sin definir
Términos y condiciones: #46 - /terminos-y-condiciones/

### Theme ###

Name: Twenty Sixteen
Version: 2.6 (la actualización a la versión 2.7 está disponible)
Author URL: https://es.www.ads-software.com/
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-09-27 14:37:57 +00:00
Options: ?
Notes: 70
Onboarding: completed

### Action Scheduler ###

Complete: 165
Oldest: 2022-09-06 08:24:16 +0000
Newest: 2022-09-27 12:18:15 +0000

Pending: 3
Oldest: 2022-09-27 12:20:26 +0000
Newest: 2022-09-28 09:03:40 +0000

### Status report information ###

Generated at: 2022-09-27 12:20:06 +00:00
    Thread Starter CirceTheHouseCat

    (@circethehousecat)

    Update: I’ve noticed that the same error happens also if someone try to leave a comment on the blog. So it may not be WooCommerce related.

    Thread Starter CirceTheHouseCat

    (@circethehousecat)

    I did a further investigation after discovering that the error wasn’t related to WooCommerce, and after checking the .htaccess file, I’ve found the source of the problem.

    This rule was causing the error:

    <IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{REQUEST_METHOD} POST
RewriteCond %{HTTP_USER_AGENT} ^$ [OR]
RewriteCond %{HTTP_REFERER} !^http(s)?://([^.]+\.)?brand-risk\.com [NC]
RewriteCond %{REQUEST_URI} /wp-comments-post\.php [NC]
RewriteRule .* - [F,L]
</IfModule>

    After removing it, now comments and reviews are accepted.

Viewing 4 replies - 1 through 4 (of 4 total)
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