The block message & the custom message are missing.

  • Resolved smiranda

    (@smiranda)


    2 years, 1 month ago

    I have done a search for any blocking message so I put my custom message in and that too cannot be found, upon blocking.

    The page I need help with: [log in to see the link]

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  • Thread Starter smiranda

    (@smiranda)

    I discovered the reason for the missing blocking page/message is due to the Woocommerce integration. Once turned off, the blocking pages appear. However, the login popup disappears each time there’s a login error.

    Plugin Support wfpeter

    (@wfpeter)

    Hi @smiranda,

    The “Custom text shown on block pages” option on Wordfence > All Options > Brute Force Protection > Additional Options is designed to add some explainer text on the Wordfence-branded 503 error pages that are shown to people locked out from your site entirely after violating the rules you have set there.

    I feel like this may be more related to error text shown inline for your login pages, or perhaps the login process entirely? Firstly, I would test whether brute force blocking is working for the default WooCommerce login page URL at yoursite.com/my-account/

    After this, test the brute force blocking with the login modal pop-up found on the top-right of your homepage instead. If it works on the default WooCommerce login page, but not the modal then we could be looking at issues with the way that integrates with Wordfence or whether there could be a plugin conflict breaking it.

    Thanks,

    Peter.

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