A Google ID was not found in Merchant Center.

  • Resolved kryolanksa

    (@kryolanksa)


    2 years, 1 month ago

    Dear Support,

    This happens every end of the month.
    None of the items are synched, last month it was 100% now 0%.
    Please se the logs.

    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
    2022-10-03T06:18:59+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.

Viewing 15 replies - 1 through 15 (of 28 total)

  • Hi @kryolanksa

    Thanks for reaching out!

    Please go to Marketing > Google Listings & Ads > Settings, at the bottom of the page click Disconnect from all accounts.

    After that, set up the extension again and connect to your existing merchant center account. That should resolve the issue you’re seeing.

    Thread Starter kryolanksa

    (@kryolanksa)

    Hi,

    I tried to disconnect and setup the extension again, but it is the same.
    Please see the logs:

    2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T05:50:20+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.

    Hi @kryolanksa

    Thanks for sharing the error logs.

    I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thread Starter kryolanksa

    (@kryolanksa)

    Hi,
    Please see the system report logs:

    
### WordPress Environment ###

WordPress address (URL): https://kryolansaudi.com
Site address (URL): https://kryolansaudi.com
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: ?
WP Cron: –
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.51 (Debian)
PHP Version: 7.4.30
PHP Post Max Size: 2 GB
PHP Time Limit: 1800
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Total Database Size: 204.25MB
Database Data Size: 146.08MB
Database Index Size: 58.17MB
wp_woocommerce_sessions: Data: 32.06MB + Index: 0.33MB + Engine InnoDB
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wp_term_relationships: Data: 0.45MB + Index: 0.23MB + Engine InnoDB
wp_term_taxonomy: Data: 0.19MB + Index: 0.22MB + Engine InnoDB
wp_usermeta: Data: 4.48MB + Index: 2.95MB + Engine InnoDB
wp_users: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.50MB + Index: 0.55MB + Engine InnoDB
wp_wc_order_stats: Data: 0.20MB + Index: 0.22MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 1.36MB + Index: 1.34MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.33MB + Index: 0.56MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_woodmart_wishlists: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
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wp_yoast_seo_links: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
wp_ywdpd_exclusion_list_table: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 8230
cms_block: 64
custom_css: 1
customize_changeset: 14
mc4wp-form: 1
nav_menu_item: 116
oembed_cache: 2
page: 37
post: 11
product: 603
product_variation: 2105
revision: 104
shop_coupon: 4
shop_order: 1867
uso_shipping: 3
woo_mb_template: 20
woodmart_sidebar: 2
woodmart_slide: 45
wp_global_styles: 1
wpcf7_contact_form: 14
yaymail_template: 11
ywdpd_discount: 68

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Mada for Hyperpay Payment Gateway for WooCommerce: by Hyperpay Team – 1.6
Hyperpay Payment Gateway plugin for WooCommerce: by Hyperpay Team – 1.6
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Flexible Shipping: by Octolize – 4.13.3
Google Listings and Ads: by WooCommerce – 2.0.1
Jetpack: by Automattic – 11.1.2
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
Loco Translate: by Tim Whitlock – 2.6.2
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.82
Slider Revolution: by ThemePunch – 6.5.24
WPML Multilingual CMS: by OnTheGoSystems – 4.5.8
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.14

WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce: by Automattic – 6.8.2 (update to version 7.0.0 is available)
Woodmart Core: by  – 1.0.34
WPML String Translation: by OnTheGoSystems – 3.2.1
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.6
YayMail - WooCommerce Email Customizer: by YayCommerce – 3.0.1
YITH WooCommerce Dynamic Pricing and Discounts Premium: by YITH – 3.9.0
YITH WooCommerce Minimum Maximum Quantity Premium: by YITH – 1.20.0

### Inactive Plugins (17) ###

ApplePay for Hyperpay Payment Gateway for WooCommerce: by Hyperpay Team – 1.6
Contact Form 7: by Takayuki Miyoshi – 5.6.3
CTX Feed: by WebAppick – 4.5.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.2.2
Product Feed PRO for WooCommerce: by AdTribes.io – 11.7.3
Safe SVG: by 10up – 2.0.1
Site Kit by Google: by Google – 1.79.1
States, Cities, and Places for WooCommerce: by Kingsley Ochu – 1.3.2
STCPay for Hyperpay Payment Gateway for WooCommerce: by Hyperpay Team – 1.6
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User Role Editor: by Vladimir Garagulya – 4.63
WP File Manager: by mndpsingh287 – 7.1.6
WPML Media: by OnTheGoSystems – 2.7.0
YITH WooCommerce Product Add-ons & Extra Options Premium: by YITH – 2.7.0
Yoast SEO: by Team Yoast – 18.6

### Dropin Plugins (1) ###

object-cache.php: Object Cache Pro (Drop-in)

### Must Use Plugins (2) ###

Object Cache Pro (MU): by Rhubarb Group – 1.16.1
SSO: by Garth Mortensen
Mike Hansen – 0.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: SAR (?.?)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #9111 - /return-policy/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 6.5.4 – 7.0.2 is available
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-02 12:16:26 +03:00
Options: ?
Notes: 92
Onboarding: completed

### Action Scheduler ###

Complete: 1,211
Oldest: 2022-08-16 21:04:06 +0000
Newest: 2022-09-16 19:13:07 +0000

Failed: 1,871
Oldest: 2021-09-07 12:32:55 +0000
Newest: 2022-08-31 12:10:20 +0000

Pending: 442
Oldest: 2022-09-16 20:03:33 +0000
Newest: 2022-10-12 05:53:19 +0000

### Status report information ###

Generated at: 2022-10-12 09:27:00 +03:00
    Thread Starter kryolanksa

    (@kryolanksa)

    Hi,

    Any updates?

    Thread Starter kryolanksa

    (@kryolanksa)

    HI

    2022-10-12T08:27:11+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.
2022-10-12T08:34:01+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: <code>POST https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/171775573/reports/search</code> resulted in a <code>401 Unauthorized</code> response:
{"statusCode":401,"error":"Unauthorized","message":"Site is not connected to Google account for google-mc"}

2022-10-12T08:34:02+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: <code>POST https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/171775573/reports/search</code> resulted in a <code>401 Unauthorized</code> response:
{"statusCode":401,"error":"Unauthorized","message":"Site is not connected to Google account for google-mc"}

2022-10-12T08:34:02+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: <code>POST https://api-vipgo.woocommerce.com/google/google-ads/v9/customers/9774145294/googleAds:search</code> resulted in a <code>401 Unauthorized</code> response:
{"error":{"message":"Site is not connected to Google account for google-ads"}}

2022-10-12T08:34:02+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: <code>POST https://api-vipgo.woocommerce.com/google/google-ads/v9/customers/9774145294/googleAds:search</code> resulted in a <code>401 Unauthorized</code> response:
{"error":{"message":"Site is not connected to Google account for google-ads"}}

2022-10-12T08:34:02+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: <code>POST https://api-vipgo.woocommerce.com/google/google-ads/v9/customers/9774145294/googleAds:search</code> resulted in a <code>401 Unauthorized</code> response:
{"error":{"message":"Site is not connected to Google account for google-ads"}}

    Hi there @kryolanksa ??

    Any updates?

    Thank you for providing us with the System Status report.

    I recommend updating everything to the latest version, WooCommerce and the Google Listings & Ads plugin especially.

    Subsequently, as my colleague suggested, please go to Marketing > Google Listings & Ads > Settings, at the bottom of the page click Disconnect from all accounts.

    After that, set up the extension again and connect to your existing merchant center account. That should resolve the issue you’re seeing.

    Let us know how it goes.

    Hi there @kryolanksa ??

    Site is not connected to Google account for google-mc

    Looking at the error. It looks like the site that you are running into trouble with needs to be connected to your Google merchant account.

    You can refer to the documentation here: https://docs.woocommerce.com/document/google-listings-and-ads/#connect-your-store-with-google-merchant-center

    and https://support.google.com/merchants/answer/188924?hl=en&ref_topic=3163841&visit_id=637595675609217321-2236525207&rd=1

    Let us know how that goes.

    Thread Starter kryolanksa

    (@kryolanksa)

    Dear PePe,

    I tried every steps, but same thing, “Google Merchant ID not found”

    I logged in to test mode and tried all the steps , iam pasting the output below.

    Status of Google Account:

    GET https://api-vipgo.woocommerce.com/google/connection/google-mc
array (
  'headers' => 
  array (
    'Authorization' => 'X_JP_Auth token="w0iV1IZH3&dep5ZAsX9IlxP4kdtiSxYn:1:0" timestamp="1665569137" nonce="ITVI5rZ7QA" signature="TjX0FBXDoasZdrmOzxN7WPlfZGs="',
  ),
  'method' => 'GET',
)
{"status":"connected","email":"[email protected]","scope":["openid","https://www.googleapis.com/auth/userinfo.email","https://www.googleapis.com/auth/adwords","https://www.googleapis.com/auth/content","https://www.googleapis.com/auth/siteverification.verify_only"]}

    Merchant ID:

    Response

    Proxied request > get merchant ID
    Merchant ID: 171775573

    MC connection status:

    Response

Request:  GET /wc/gla/mc/connection
Status:   200
Response: {
    "id": 171775573,
    "status": "connected"
}

    Every thing is fine, but still products are not sync.
    Thanks.

    Hi there @kryolanksa ??

    I tried every steps, but same thing, “Google Merchant ID not found”

    Kindly be sure to check that you’ve completed the steps linked below before syncing the products:
    https://woocommerce.com/document/google-listings-and-ads/#general-requirements

    Every thing is fine, but still products are not sync.

    * Have you set the products to this visibility option status recently? If yes, note that it may take 1-2 days for the products to fully sync – https://woocommerce.com/document/google-listings-and-ads/#channel-visibility
    * Are you seeing any sync errors reported when you go to Marketing → Google Listings & Ads → Product Feed → Issues to resolve?

    I hope that helps, otherwise let us know.

    Thread Starter kryolanksa

    (@kryolanksa)

    Dear Pepe,

    Beleive me, i did each and everything one by one.

    “* Have you set the products to this visibility option status recently? If yes, note that it may take 1-2 days for the products to fully sync – ”

    I tried this also couple of days back, but no use.

    “* Are you seeing any sync errors reported when you go to Marketing → Google Listings & Ads → Product Feed → Issues to resolve?”

    Zero active zero expiring 1 dissaprove(since we started, it remains the same) not synched 287

    Everything was perfect last month.
    Please help me to get rid of this stupid Google expiring issue each n every month.

    Thanks in advance

    Hello,

    I understand how frustrating this can be ??

    May I ask, can you provide any other Error Log found under WooCommerce > System Status > Logs? (if any).

    Thank you.

    Thread Starter kryolanksa

    (@kryolanksa)

    Hi,

    Except google Listings & Ads error , no other current error logs are available.

    That means this is the dead end & no solution at all?

    Thanks.

    Hi,

    No worries, that is not the end.

    Please be advised, Google Listings & Ads relies on ActionScheduler to sync product data. When rechecking the system report, I found the following:

    Pending: 442

    Please head to WP Admin → WooCommerce → Status → Scheduled Actions → Pending.

    Run all the pending actions (if applicable), you can install a plugin like the WP Crontrol to help you manage your cron jobs. After that, please allow some time for the site to run the pending actions.

    Does that make a difference? Keep us informed.

    Thread Starter kryolanksa

    (@kryolanksa)

    Hi Igor,

    I checked all the pending jobs, none of the are related to Product feed.

    Please see the below:

    wc-admin_import_orders
Run | Cancel
	Pending	

    0 => 22103

	wc-admin-data	Non-repeating	2022-09-16 19:14:43 +0000
(3 weeks 4 days ago)	

    2022-09-16 19:14:38 +0000
    ?? ????? ???????

	wc_gla_cron_daily_notes
Run | Cancel
	Pending		gla	Every 1 day	2022-09-16 20:03:33 +0000
(3 weeks 4 days ago)	

    2022-09-15 20:03:33 +0000
    ?? ????? ???????

	woocommerce_cleanup_draft_orders
Run | Cancel
	Pending			Every 1 day	2022-09-16 20:03:33 +0000
(3 weeks 4 days ago)	

    2022-09-15 20:03:33 +0000
    ?? ????? ???????

	wc-admin_import_customers
Run | Cancel
	Pending	

    0 => 5

	wc-admin-data	Non-repeating	2022-09-16 21:40:44 +0000
(3 weeks 4 days ago)	

    2022-09-16 21:40:39 +0000
    ?? ????? ???????

	wc-admin_import_customers
Run | Cancel
	Pending	

    0 => 832

	wc-admin-data	Non-repeating	2022-09-16 22:41:00 +0000
(3 weeks 4 days ago)	

    2022-09-16 22:40:55 +0000
    ?? ????? ???????

	wc-admin_import_orders
Run | Cancel
	Pending	

    0 => 22104

	wc-admin-data	Non-repeating	2022-09-16 22:41:00 +0000
(3 weeks 4 days ago)	

    2022-09-16 22:40:55 +0000
    ?? ????? ???????

	wc-admin_import_orders
Run | Cancel
	Pending	

    0 => 22105

	wc-admin-data	Non-repeating	2022-09-16 23:04:47 +0000
(3 weeks 4 days ago)	

    2022-09-16 23:04:42 +0000
    ?? ????? ???????

	wc-admin_import_orders
Run | Cancel
	Pending	

    0 => 22106

	wc-admin-data	Non-repeating	2022-09-16 23:28:14 +0000
(3 weeks 4 days ago)	

    2022-09-16 23:28:09 +0000
    ?? ????? ???????

	wc-admin_import_customers
Run | Cancel
	Pending	

    0 => 835

	wc-admin-data	Non-repeating	2022-09-16 23:47:49 +0000
(3 weeks 4 days ago)	

    2022-09-16 23:47:44 +0000
    ?? ????? ???????

	wc-admin_import_orders
Run | Cancel
	Pending	

    0 => 22107

	wc-admin-data	Non-repeating	2022-09-16 23:47:50 +0000
(3 weeks 4 days ago)	

    2022-09-16 23:47:45 +0000
Viewing 15 replies - 1 through 15 (of 28 total)
  • The topic ‘A Google ID was not found in Merchant Center.’ is closed to new replies.