cURL error 6: Could not resolve host: www.facebook.net
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After installing the plugin and connecting to Facebook, when analyzing the page (plugin guery monitor), it gave me this message:
cURL error 6: Could not resolve host: www.facebook.net HTTP API Transport: curl DNS Resolution Time: 0.0000 Connection Time: 0.0064 Transfer Start Time (TTFB): 0.0999 Response Content Type: text/html; charset="utf-8" IP Address: ........ SkyVerge\W\F\E\AAMSettings::build_from_pixel_id() wp-content/plugins/facebook-for-woocommerce/includes/Events/AAMSettings.php:71 WC_Facebookcommerce_Integration->load_aam_settings_of_pixel() wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php:466 WC_Facebookcommerce_Integration->__construct() wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php:405 WC_Facebookcommerce->get_integration() wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php:950 do_action('init') wp-includes/plugin.php:476
can you please advise me what to do with it?
Thanks
Alica
- This topic was modified 2 years, 1 month ago by Jan Dembowski.
The page I need help with: [log in to see the link]
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Hi @alica37
Thanks for reaching out!
I understand that you are receiving the error message above after connecting to Facebook.
It sounds like cURL may not be activated via your hosting. There’s some information here on this: https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/#section-3
I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.
You can find it via
WooCommerce > Status
. SelectGet system report
and thenCopy for support
. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.hELLO,
well thank you. I send the status and log. I had Curl verified by hosting and it is activated
SYSTEM STATUS WOOCOMMERCE
### WordPress Environment ### WordPress address (URL): https://diamantymalovanie.sk Site address (URL): https://diamantymalovanie.sk WC Version: 6.9.4 REST API Version: ? 6.9.4 WC Blocks Version: ? 8.3.3 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: sk_SK External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 512 MB PHP Time Limit: 600 PHP Max Input Vars: 2300 cURL Version: 7.47.0 OpenSSL/1.0.2g SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.7-MariaDB-1:10.3.7+maria~xenial-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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M?j ú?et: #35 - /moj-ucet/ V?eobecné obchodné podmienky: #5082 - /obchodne-podmienky/ ### Theme ### Name: Avada Version: 7.8.2 Author URL: https://themeforest.net/user/ThemeFusion Child Theme: ? – Ak upravujete WooCommerce na rodi?ovskej téme ktorú ste nevytvorili odporú?ame pou?i? odvodenú tému. Pre?ítajte si návod Ako vytvori? odvodenú tému. WooCommerce Support: ? ### Templates ### Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/checkout/thankyou.php Avada/woocommerce/loop/loop-start.php Avada/woocommerce/single-product/add-to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-10-04 06:15:40 +02:00 Options: ? Notes: 24 Onboarding: completed ### Action Scheduler ### Ozna?i? ako vybavenú: 3?854 Oldest: 2022-10-03 15:45:25 +0200 Newest: 2022-10-03 16:17:07 +0200 Zlyhal: 111 Oldest: 2020-11-25 11:28:26 +0100 Newest: 2022-09-20 15:07:15 +0200 Vybavuje sa: 203 Oldest: -0001-11-30 00:57:44 +0057 Newest: 2022-10-04 16:07:43 +0200 ### Status report information ### Generated at: 2022-10-03 16:25:05 +02:00
LOGS
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Hi there @alica37 ??
I send the status and log. I had Curl verified by hosting and it is activated
Thank you for providing us with the log and System Status report.
All the log entries are from 03-2022.Feel free to go ahead with:
- Temporarily switch your theme to Storefront
- Disable all plugins except for
WooCommerce
andFacebook for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Let us know how it goes, cheers!
Thank you for your response,
I deactivated all plugins, the theme. I left only woocommerce and query monitor.
When I also deactivated woocommerce, the error stopped appearing. there is probably a problem there. It may be?Hello @alica37,
Seems like the error has to do with your server, I found this workaround for apache2: https://bobcares.com/blog/wordpress-curl-error-6-could-not-resolve-host/
Can you please give it a try and let us know how it goes?
thanks for the instructions, but it’s a modification for shared hosting, for virtual servers, which I don’t have.
HI @alica37 ,
thanks for the instructions, but it’s a modification for shared hosting, for virtual servers, which I don’t have.
In that case, your web host would be able to modify those settings on your server. Kindly reach out to your host to modify the settings and resolve the cURL error.
cURL is a server component, issues with it can’t be resolved from WooCommerce or WordPress end.
contacted the web host and this is his conclusion.
in this case, we are worried that it will be a plugin error – the https://www.facebook.net domain does not have the so-called DNS A nor AAAA records, so technically there is no server on which curl can be done – you would get the same error on your PC, or I on mine:
curl facebook.net
curl: (6) Could not resolve host: facebook.netcurl https://www.facebook.net
curl: (6) Could not resolve host: https://www.facebook.netIt is possible that the author meant facebook.com, or the plugin was created at a time when facebook.net still existed as a service, or it could also be an error in the DNS config for the facebook.net domain, it is no longer possible to clearly interpret this from our side, in in each case, the reason is the current status of the DNS zone for facebook.net.
Hello @alica37!
Thanks for that information! That makes sense, also it is good to know that your product sync is not being affected about this.
Just to be sure, does this started to happen after the latest update on the Facebook plugin?
I think not. It’s been longer, but I deactivated the plugin and started solving it now.
Can you please help me with this problem? How does this problem affect the webpage, the connection with Facebook and the display of products on Facebook? Is it possible to remove the error with facebook.net?
Is it necessary to deactivate something, disconnect woocommerce from Facebook and set and install everything again? How will this modification affect the functioning of the Facebook page and the page on Facebook.
I don’t know if the synchronization is working properly, because I don’t see new products on Facebook. Only those products that were synchronized when the plugin was installed for the first time.
now I started the synchronization again and no products have been added to Facebook.Hi @alica37
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We can troubleshoot the error a bit further there and also look at the impact on your site and product sync more closely.
ok. Thank you.
Hi, @alica37.
> Is it possible to remove the error with facebook.net?
It’s odd that you’re receiving errors for
www.facebook.net
since the URL used isconnect.facebook.net
. This suggests that the downloaded plugin may not have worked the way it should.>Is it necessary to deactivate something, disconnect woocommerce from Facebook and set and install everything again?
Yes, you should try removing
Facebook for WooCommerce
and re-download and install the latest version. You can download it from https://www.ads-software.com/plugins/facebook-for-woocommerce/.> I don’t know if the synchronization is working properly, because I don’t see new products on Facebook. Only those products that were synchronized when the plugin was installed for the first time.
now I started the synchronization again and no products have been added to Facebook.I think synchronization will not work until the issue is fixed.
ok. I try it.
How do I disconnect facebook from woocommerce?
How will this affect my Facebook page?
Will something change on the Facebook page (posts, ads, published posts…)? Or will it only affect commerce on Facebook and the products in the store will not be displayed?
well thank you
- This reply was modified 2 years, 1 month ago by Jan Dembowski.
- The topic ‘cURL error 6: Could not resolve host: www.facebook.net’ is closed to new replies.