File Manager jump back in root folder – Unable to edit files in subfolder

Hi Alex,

Thanks for contacting us.

We would be glad to assist you with your issue, It seems that you are facing the issue due to the system cache and cookies.

Kindly clear the cache and cookies once and check the cache plugin if it is installed. Hopefully, this will resolve the jumping issue to the root folder.

Regards,
Support team

Hello again,

which file path or files shall then be excluded from the cache service.

We are using
– via Server
Varnish
Object Cache
– via external Service
Cloudflare
– via internal Plugin
Seraphinite Accellerator

We kindly need to know where to start.

Best regards, Alex

Hi @2buy,

Thanks for replying.

In order to resolve the cache issue kindly try to clear the browser cache, Cloudflare cache and server cache.
you can clear the browser cache, Cloudflare cache, and server cache.

Please do get back to us if you still have questions.

Regards,
Support-team

Hello again,

I’ve flushed (cloudflare, varnish and Object Cache pro on server) also I’ve deacitvated seraphinite accellerator plugin without prositive result.

The wp file manager still is jumping into the root folder after a few seconds.

Any further ideas?

Best regards,
Alex

Hi @2buy,

Thanks for sharing the information.

Could you please share a screen recording and also send the version of the WP File Manager Plugin are you using? Also, you can submit a request ticket by visiting https://filemanagerpro.io/contact/

Regards,
Support team- File manager pro

Hi again,

the screen recording already has been sent in first enquiry above stated
Screen Video Recording
https://capture.dropbox.com/lXlkBoZXrFJyfWOO

I hope you are able to see the problems within.

Best regards, Alex

Hi,
just to let the dev know that this isn’t an isolate problem.

I’m facing the same after updating wordpress.
With the latest plugin version

Regards,
Francesco

• This reply was modified 2 years, 1 month ago by kekkodiaz.

The same happened to me and it worked by logging in incognito mode. This would be an alternative to clearing the cache.

Dear All,

I have the similar or same problem.

I have installed WP FileManager Pro and configure the right things.
I set the root directory to /home/ishop/public_html/shop/文件管理資料夾/ instead of the default /home/ishop/public_html/shop/ . Please refer to my screenshot at https://intelligent-shop.com/shop/文件管理資料夾/Screenshot1.png?_t=1668199985

I can upload or drag files to the folders on FileManager Pro with no problem.
Refer to https://intelligent-shop.com/shop/文件管理資料夾/Screenshot2.png?_t=1668199985

But FileManager Pro can give me the wrong URL link at https://intelligent-shop.com/shop/Screenshot%20for%20Trash.png?_t=1668190934 and it shows this error “Oops! That page can’t be found” when I double-click any files on the root directory. After I have corrected the URL to become like https://intelligent-shop.com/shop/文件管理資料夾/Screenshot%20for%20Trash.png?_t=1668190934 , it works.

That means Filemanager Pro has missed my Sub-directory for its created URL and use the original default root directory to create all URL links.

I have cleared all browser caches but it cannot work.
I have also tried many methods and change other settings for testing but nothing can work.
Can you tell me how to fix this bug ?
Thanks !

Best Regards. Cloud

Dear @filemanagersupport

We have the same issue as @2buy @josvelasco @kekkodiaz are experiencing.

It would be great, if you could find a solution.

Many thanks,
Piet