Fatal Error on website

  • Resolved christie21

    (@christie21)


    2 years, 5 months ago

    Hi hope you can help. My website is currently unavailable & keeps throwing up website not available pages. Upon looking at logs, it shows the following error…

    Thanks in advance.

    Fatal 2022-10-06T16:43:43+00:00 CRITICAL Uncaught Error: Class ‘WPMailSMTP\Tasks\Tasks’ not found in /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/wp-mail-smtp/src/Core.php:238
    Stack trace:
    #0 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-includes/class-wp-hook.php(307): WPMailSMTP\Core->get_tasks(”)
    #1 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #2 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #3 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-settings.php(598): do_action(‘init’)
    #4 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-config.php(115): require_once(‘/home/dh_qdwz9z…’)
    #5 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-load.php(50): require_once(‘/home/dh_qdwz9z…’)
    #6 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-cron.php(44): require_once(‘/home/dh_qdwz9z…’)
    #7 {main}
    thrown in /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/wp-mail-smtp/src/Core.php on line 238

    2022-10-06T16:43:43+00:00 CRITICAL Uncaught Error: Class ‘WPMailSMTP\Tasks\Tasks’ not found in /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/wp-mail-smtp/src/Core.php:238
    Stack trace:
    #0 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-includes/class-wp-hook.php(307): WPMailSMTP\Core->get_tasks(”)
    #1 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #2 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #3 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-settings.php(598): do_action(‘init’)
    #4 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-config.php(115): require_once(‘/home/dh_qdwz9z…’)
    #5 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-load.php(50): require_once(‘/home/dh_qdwz9z…’)
    #6 /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-cron.php(44): require_once(‘/home/dh_qdwz9z…’)
    #7 {main}
    thrown in /home/dh_qdwz9z/crystalwaxcreations.co.uk/wp-content/plugins/wp-mail-smtp/src/Core.php on line 238

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @christie21,

    Thanks for reaching out! It looks like your WP Mail SMTP plugin installation is corrupted or missing some required files.

    Please try installing the WP Mail SMTP plugin and see if that resolves your issue.

    First of all, you can connect to your server using an FTP client (FileZilla) and delete the existing WP Mail SMTP plugin directory under the following path “/wp-content/plugins/wp-mail-smtp“.

    Then, re-install the WP Mail SMTP plugin on your site.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)
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