Video does not show on smartphones

Hi @the-vapor-ninja,

Hope you are doing well. Sorry for the inconvenience.

I have checked your shared page URL. It is working well on my side. I have checked both Desktop and Mobile. Please check this screen record from Mobile.

However, I have checked on my site as well. And it is also working well. Check this URL.

Let me know how it goes. Thanks!

… don’t bother going to the page to see the error, I’ve replaced using this plugin with embedding from Vimeo, had no choice.
-vn

Yes, @arrasel403 ,
As you can see in your movie, that is a VIMEO EMBED that you see there.
That is NOT the embedpress that you see there.
I had to REMOVE the embedpress from the article, because it DOESN’T WORK on MOBILE without going into DESKTOP MODE.
I cannot show you the proof, because I don’t want my article ruined.
Sorry, but this plugin sucks.
Also, the extra permissions it requires is a sure turn-off for visitors. They won’t allow it to play, fearing their security is comprimised, which it may very well be.
Also, the URL you gave me to view, is BLOCKED by my Anti-Malware software. Nice.
Thanks for trying anyway.
-vn

Hi @the-vapor-ninja,

Thanks for your update.
Surely, we will check the issue again with our Team. If there have any issues definitely we will fix that.

In the meantime, it would better for us if you could create a new page and Embed Vimeo video on that page and share the page URL with us. We will investigate it and help you to fix it. Don’t worry.

Thanks!

Here is the test page I made for you, you can see the errors when using smartphone NOT in ‘desktop mode’ : https://thevapor.ninja/video-embed-test-page/

Thanks for taking a look.

• This reply was modified 2 years, 1 month ago by Vapor Ninja.

Hi @the-vapor-ninja,

Thanks for sharing the page URL. I have checked this issue with our Dev Team.
We found that if-cdn.com creating a conflict with EmbedPress and this if-cdn.com is coming from Iframely plugin. It makes the full page unclickable.

However, we are checking this issue more deeply with our Dev Team. And definitely, we will try to come out with a solution soon.

Thanks!

Oh
Thanks, okay, @arrasel403 .
I’m not sure IFramely is even in use on my posts right now, will have to look, because, I believe I can deactivate the Iframely plugin.
So let me know, I’ll leave it alone for now so you can work on it.

Hi @arrasel403 ,

I’ve de-activated the Iframely plugin on my site, and removed the test page.
I assume you can work on it outside of my site.

Let me know about any progress !
Thanks !

Hello @arrasel403 ,

I’ve removed the two embedpress videos I had on another post, beccause I have now discovered that they won’t even work on desktop any longer.
I’ll just have to stick with normal embedding from a major video site.
:/
Take care

Oh and @arrasel403 ,
This issue is NOT resolved, I don’t know why you labeled it as such.

@the-vapor-ninja, We’re really sorry for the inconvenience you had. I’ve changed the ticket status to unresolved and we’re checking the issue again. Please allow us some time. I’ll get back to you within a moment.

Thanks for your kind understanding and patience.

Hello @the-vapor-ninja,

We are very sorry for the delay and we apologize for your previous conversation being resolved by mistake, please accept our sincere apology and we will be more careful in the future.

About your issue, We tried to reproduce your issue on our multiple websites, and we have installed all the plugins you have on your website. We have also tried multiple times but every time it is working on our end.

Please check this URL here

It seems that the issue is only happening on your site so can you please check for plugin conflicts by following this: You can check for Plugin conflicts by deactivating all the third-party plugins one by one except for EmbedPress. Simply go to your WordPress Dashboard and navigate to wp-admin -> Plugins and then, deactivate other Plugins.

If that does not help please provide us your Site Health Information from Dashboard > Tools > Site Health > Info > Copy site info to clipboard: https://d.pr/i/KDbAny

And simply just paste it here. This will help us to reproduce this issue on our end.

Hope you understand. Again really very sorry for the inconvenience.

Looking forward to your reply.

Thank you.

Hello @the-vapor-ninja,

Hope you’re doing well.

Would you kindly give us feedback about the issue that you’re facing? If you still get the issue, please let us know. Because We couldn’t find any hearing or support Mail from you also.

?Thank you!

Hello @the-vapor-ninja ,

Greetings. Hope you are doing well.

We haven’t heard from you since then. So, We were wondering if your issue has been resolved or not.

Please let us know. I wish you a good day.

Thank you.

Hello @the-vapor-ninja ,

Hope you’re doing good.

As we’re not getting any response from you, we are assuming your issue has been solved. And so we’re going to mark this topic as resolved now.

Thank you!