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Resolved zellmore
(@zellmore)

2 years, 1 month ago

Hi,

We’re currently facing a problem where some of our products are not showing in the product category but does shoe if we search for the article number or name (example: MSA35LS).

We have tried to change/reset the permalinks, set products to show both in search and shop, made sure they are marked as “in-stock”, deactivated all the plugins (except for WooCommerce), marked and unmarked products as “featured”, cleared chache, set affected categories to “standard” and so on but nothing have worked so far..

We are currently on WordPress version 6.0.2 and this issue have persisted through previous updates.

Not quite sure what to do about this and would highly appreciate any and all replies.

Thanks in advance!

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

(@ihereira)

Hello,

As a first step, please share a copy of your site’s System Status. You can find when navigating to WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Thanks.

Thread Starter

zellmore

(@zellmore)

2 years, 1 month ago


### WordPress Environment ###

WordPress address (URL): https://l-system.se
Site address (URL): https://l-system.se
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: sv_SE
External object cache: –

### Server Environment ###

Server Info: nginx/1.22.0
PHP Version: 7.4.30
PHP Post Max Size: 1 GB
PHP Time Limit: 180
PHP Max Input Vars: 5000
cURL Version: 7.84.0
OpenSSL/1.1.1o

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.35-MariaDB-log
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.7.1
WC Database Prefix: logic_
Total databasstorlek: 181.95MB
Datastorlek f?r databas: 130.64MB
Indexstorlek f?r databas: 51.31MB
logic_woocommerce_sessions: Data: 4.02MB + Index: 0.08MB + Motor InnoDB
logic_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
logic_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
logic_woocommerce_order_items: Data: 0.16MB + Index: 0.06MB + Motor InnoDB
logic_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.84MB + Motor InnoDB
logic_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
logic_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
logic_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
logic_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
logic_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Motor InnoDB
logic_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Motor InnoDB
logic_aws_cache: Data: 1.52MB + Index: 0.00MB + Motor InnoDB
logic_aws_index: Data: 7.02MB + Index: 0.00MB + Motor InnoDB
logic_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
logic_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_cli_scripts: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_commentmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
logic_comments: Data: 0.11MB + Index: 0.09MB + Motor InnoDB
logic_email_log: Data: 2.52MB + Index: 0.00MB + Motor InnoDB
logic_et_bloom_stats: Data: 6.52MB + Index: 0.00MB + Motor InnoDB
logic_e_events: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_links: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_mclean_refs: Data: 0.16MB + Index: 0.00MB + Motor InnoDB
logic_mclean_scan: Data: 0.05MB + Index: 0.02MB + Motor InnoDB
logic_mpsl_sliders: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_mpsl_sliders_preview: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_mpsl_slides: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_mpsl_slides_preview: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_ms_snippets: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_options: Data: 8.19MB + Index: 3.28MB + Motor InnoDB
logic_postmeta: Data: 37.56MB + Index: 16.03MB + Motor InnoDB
logic_posts: Data: 6.48MB + Index: 1.23MB + Motor InnoDB
logic_rtafar_rules: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_snippets: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_termmeta: Data: 0.09MB + Index: 0.13MB + Motor InnoDB
logic_terms: Data: 0.05MB + Index: 0.03MB + Motor InnoDB
logic_term_relationships: Data: 1.52MB + Index: 0.50MB + Motor InnoDB
logic_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Motor InnoDB
logic_trp_dictionary_sv_se_da_dk: Data: 2.52MB + Index: 3.11MB + Motor InnoDB
logic_trp_dictionary_sv_se_en_gb: Data: 2.52MB + Index: 3.16MB + Motor InnoDB
logic_trp_dictionary_sv_se_fi: Data: 2.52MB + Index: 3.11MB + Motor InnoDB
logic_trp_dictionary_sv_se_nb_no: Data: 3.52MB + Index: 4.23MB + Motor InnoDB
logic_trp_gettext_da_dk: Data: 0.50MB + Index: 0.45MB + Motor InnoDB
logic_trp_gettext_en_gb: Data: 0.41MB + Index: 0.48MB + Motor InnoDB
logic_trp_gettext_fi: Data: 0.45MB + Index: 0.44MB + Motor InnoDB
logic_trp_gettext_nb_no: Data: 0.50MB + Index: 0.48MB + Motor InnoDB
logic_trp_gettext_sv_se: Data: 1.52MB + Index: 0.56MB + Motor InnoDB
logic_trp_original_meta: Data: 0.23MB + Index: 0.34MB + Motor InnoDB
logic_trp_original_strings: Data: 3.52MB + Index: 3.55MB + Motor InnoDB
logic_usermeta: Data: 0.09MB + Index: 0.03MB + Motor InnoDB
logic_users: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
logic_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Motor InnoDB
logic_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Motor InnoDB
logic_wc_category_lookup: Data: 0.08MB + Index: 0.00MB + Motor InnoDB
logic_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
logic_wc_download_log: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
logic_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
logic_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Motor InnoDB
logic_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
logic_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
logic_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
logic_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_wc_product_meta_lookup: Data: 0.34MB + Index: 0.55MB + Motor InnoDB
logic_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wfblocks7: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
logic_wfconfig: Data: 2.27MB + Index: 0.00MB + Motor InnoDB
logic_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wffilechanges: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wffilemods: Data: 8.52MB + Index: 0.00MB + Motor InnoDB
logic_wfhits: Data: 2.02MB + Index: 0.20MB + Motor InnoDB
logic_wfhoover: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_wfissues: Data: 0.09MB + Index: 0.06MB + Motor InnoDB
logic_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Motor InnoDB
logic_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_wflocs: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wflogins: Data: 1.02MB + Index: 0.16MB + Motor InnoDB
logic_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_wfls_settings: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wfnotifications: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
logic_wfreversecache: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
logic_wfstatus: Data: 0.13MB + Index: 0.09MB + Motor InnoDB
logic_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_woocommerce_extra_cost: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wpf_filters: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wpf_meta_data: Data: 1.52MB + Index: 1.92MB + Motor InnoDB
logic_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_wpf_meta_values: Data: 0.02MB + Index: 0.66MB + Motor InnoDB
logic_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_wpf_modules: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_wpml_mails: Data: 5.52MB + Index: 0.00MB + Motor InnoDB
logic_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
logic_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_yith_wcwl_lists: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
logic_yoast_indexable: Data: 6.50MB + Index: 2.50MB + Motor InnoDB
logic_yoast_indexable_hierarchy: Data: 0.34MB + Index: 0.42MB + Motor InnoDB
logic_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
logic_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Motor InnoDB
logic_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Motor InnoDB
logic_yoast_seo_meta: Data: 0.14MB + Index: 0.00MB + Motor InnoDB

### Post Type Counts ###

attachment: 2997
cookielawinfo: 6
custom_css: 1
elementor_library: 7
language_switcher: 6
nav_menu_item: 108
page: 19
pi_fees_rule: 1
polylang_mo: 2
post: 2
postman_sent_mail: 250
product: 3117
revision: 681
shop_coupon: 4
shop_order: 472
shop_order_refund: 13
waef: 1
wp_global_styles: 1
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (47) ###

WP Sheet Editor - WooCommerce Products (Premium): av WP Sheet Editor – 1.7.16
Advanced Woo Search: av ILLID – 2.55
Autocomplete WooCommerce Orders: av QuadLayers – 1.5.1
Category Editor: av Kevin Heath – 3.8.3
Cherry Sidebar Manager: av Cherry Team – 1.1.1
Contact Form 7: av Takayuki Miyoshi – 5.5.6.1
GDPR Cookie Consent: av WebToffee – 2.1.2
Disable WooCommerce Reviews: av pipdig – 1.1
Duplicate Page: av mndpsingh287 – 4.4.8
GTM4WP: av Thomas Geiger – 1.15.2
Elementor: av Elementor.com – 3.6.6
Email Log: av Sudar – 2.4.8
Enable Media Replace: av ShortPixel – 3.6.3
WP OPcache: av nierdz – 4.1.3
Fullwidth Page Templates: av Brainstorm Force – 1.1.1
Site Kit by Google: av Google – 1.75.0
Insert Headers and Footers: av WPBeginner – 1.6.2
Menyikoner: av ThemeIsle – 0.12.12
Nginx Helper: av rtCamp – 2.2.2
Post SMTP: av Post SMTP – 2.0.27
Better Find and Replace: av CodeSolz – 1.3.6
Redis Object Cache: av Till Krüss – 2.0.26
Search by ID: av Uffe Fey
WordPress consultant – 1.3

Shortcode in Menus: av Gagan Deep Singh – 3.5.1
TM WooCommerce Package: av Zemez – 1.3.6
TranslatePress - Automatic User Language Detection Add-on: av Cozmoslabs
Razvan Mocanu – 1.0.8

TranslatePress - DeepL Automatic Translation Add-on: av Cozmoslabs
Georgian Cocora – 1.0.4

TranslatePress - Multilingual: av Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.2.8

Use Any Font: av Dnesscarkey – 6.2.92
Woocommerce Bulk Price Update: av TechnoCrackers – 2.2.0
Checkout Field Editor for WooCommerce: av ThemeHigh – 1.6.1
WordPress Product Excel Import & Export for WooCommerce: av extendWP – 4.7
Product Filter by WooBeWoo: av WooBeWoo – 2.1.4
WooCommerce Auto Category Thumbnails: av Shellbot – 1.2.1
WooCommerce Compare List: av Themeisle – 1.1.2
WooCommerce Stripe Gateway: av WooCommerce – 6.4.1
WooCommerce Measurement Price Calculator: av SkyVerge – 3.19.2 (en uppdatering till version 3.20.2 finns tillg?nglig)
WooCommerce Multi Currency Premium: av VillaTheme – 2.1.17
WooCommerce PayPal Payments: av WooCommerce – 1.8.1 (en uppdatering till version 1.9.4 finns tillg?nglig)
WooCommerce Product Add-ons: av WooCommerce – 4.1.0 (en uppdatering till version 5.0.0 finns tillg?nglig)
WooCommerce: av Automattic – 6.5.1 (en uppdatering till version 7.0.0 finns tillg?nglig)
Wordfence Security: av Wordfence – 7.7.1
Yoast SEO: av Team Yoast – 19.0
WP Add Custom CSS: av Daniele De Santis – 1.1.6
WP Super Cache: av Automattic – 1.7.9
YITH WooCommerce Wishlist: av YITH – 3.9.0
Yoast Test Helper: av Team Yoast – 1.17

### Inactive Plugins (2) ###

Akismet Anti-Spam: av Automattic – 4.2.4
Hello Dolly: av Matt Mullenweg – 1.7.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: SEK (kr)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Butikbas: #9 - /?page_id=9
Varukorg: #10 - /?page_id=10
Kassan: #11 - /?page_id=11
Mitt konto: #12 - /?page_id=12
Allm?nna villkor: #32435 - /?page_id=32435

### Theme ###

Name: Logicsystem
Version: 1.0.0.1513084802
Author URL: https://www.zynq.se
Child Theme: ?
Parent Theme Name: SmartHouse
Parent Theme Version: 1.0.0
Parent Theme Author URL: https://www.templatemonster.com/woocommerce-themes.php
WooCommerce Support: ?

### Templates ###

Overrides: Version 2.0.0 av smarthouse/woocommerce/cart/cart-empty.php ?r f?r?ldrad. Versionen i k?rnan ?r 3.5.0
Version 3.0.3 av smarthouse/woocommerce/cart/cart.php ?r f?r?ldrad. Versionen i k?rnan ?r 3.8.0
Version 2.3.0 av smarthouse/woocommerce/checkout/form-checkout.php ?r f?r?ldrad. Versionen i k?rnan ?r 3.5.0
Version 3.0.0 av smarthouse/woocommerce/content-product.php ?r f?r?ldrad. Versionen i k?rnan ?r 3.6.0
Version 2.5.0 av smarthouse/woocommerce/content-widget-product.php ?r f?r?ldrad. Versionen i k?rnan ?r 3.5.5
Version 2.6.0 av smarthouse/woocommerce/myaccount/form-edit-account.php ?r f?r?ldrad. Versionen i k?rnan ?r 3.5.0
Version 2.6.0 av smarthouse/woocommerce/myaccount/form-login.php ?r f?r?ldrad. Versionen i k?rnan ?r 4.1.0
Version 2.6.0 av smarthouse/woocommerce/myaccount/my-account.php ?r f?r?ldrad. Versionen i k?rnan ?r 3.5.0
smarthouse/woocommerce/myaccount/my-address.php
smarthouse/woocommerce/myaccount/my-orders.php
smarthouse/woocommerce/myaccount/view-order.php
Version 1.6.4 av smarthouse/woocommerce/order/form-tracking.php ?r f?r?ldrad. Versionen i k?rnan ?r 6.5.0
Version 3.0.0 av smarthouse/woocommerce/order/order-details-customer.php ?r f?r?ldrad. Versionen i k?rnan ?r 5.6.0
Version 3.0.0 av smarthouse/woocommerce/order/order-details.php ?r f?r?ldrad. Versionen i k?rnan ?r 4.6.0
Version 3.0.0 av smarthouse/woocommerce/single-product/add-to-cart/variable.php ?r f?r?ldrad. Versionen i k?rnan ?r 6.1.0
Version 3.0.2 av smarthouse/woocommerce/single-product/product-thumbnails.php ?r f?r?ldrad. Versionen i k?rnan ?r 3.5.1
Version 2.3.2 av smarthouse/woocommerce/single-product-reviews.php ?r f?r?ldrad. Versionen i k?rnan ?r 4.3.0
Version 2.6.1 av smarthouse/woocommerce/content-product_cat.php ?r f?r?ldrad. Versionen i k?rnan ?r 4.7.0

Outdated Templates: ?
					
					
						L?r dig att uppdatera

### WooCommerce PayPal Payments ###

Onboarded: –
Shop country code: SE
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Action Scheduler ###

F?rdigbehandlad: 51
Oldest: 2022-09-19 07:34:53 +0200
Newest: 2022-10-17 10:17:32 +0200

### Status report information ###

Generated at: 2022-10-17 16:57:15 +02:00

xue28 (woo-hc)

(@xue28)

2 years, 1 month ago

Hi @zellmore

Thanks for sending the System Status Report.

I checked your site and verified that products are not displaying when using the Product Category filter on the left side of your site:

Image Link: https://snipboard.io/lGYSO9.jpg

WC Version: 6.5.1
WC Database Version: 5.7.1

You are using an outdated version of WooCommerce core and database. Please update them to the latest versions following this guide.

Outdated Templates: ?

Please also update outdated WooCommerce templates afterwards.

If it did not resolve the issue, please try to disable the following plugins below:

Category Editor: av Kevin Heath – 3.8.3
Product Filter by WooBeWoo: av WooBeWoo – 2.1.4
WooCommerce Auto Category Thumbnails: av Shellbot – 1.2.1

Let us know how it goes!

This reply was modified 2 years, 1 month ago by xue28 (woo-hc).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Certain products not showing in category but does show on product page.’ is closed to new replies.

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