Apple Pay (Express Payment) – ¨Payment not completed¨

  • Resolved jorrgett

    (@jorrgett)


    2 years, 1 month ago

    Hi Everyone,

    Recently when customers try to use the express payment option from product page, the payment cannot be completed. It throws error: ¨Payment not completed.

    When I was trying to replicate sometimes I got some additional info like in WordPress page saying:
    Billing email, Billing phone, Shipping email, Shipping phone missing.
    Looks like it’s not able to grab this info from the Apple Pay contact info?

    Looking forward to your support/suggestions.

    
### WordPress Environment ###

WordPress address (URL): https://heymycoffee.com
Site address (URL): https://heymycoffee.com
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.7.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.32
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 8.0.31
Max Upload Size: 256 MB
Default Timezone is UTC: ?
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SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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My Account: ?
Terms & Conditions: ?

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: ES
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
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experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
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shipping-setting-tour
homescreen
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Disabled Features: minified-js
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settings

Daily Cron: ? Next scheduled: 2022-10-17 08:44:14 +02:00
Options: ?
Notes: 49
Onboarding: completed

### Action Scheduler ###

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Oldest: 2022-09-15 23:41:49 +0200
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### Status report information ###

Generated at: 2022-10-16 12:45:11 +02:00
    • This topic was modified 2 years, 1 month ago by jorrgett.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Saif

    (@babylon1999)

    Hello @jorrgett,

    When I was trying to replicate sometimes I got some additional info like in WordPress page saying:
    Billing email, Billing phone, Shipping email, Shipping phone missing.
    Looks like it’s not able to grab this info from the Apple Pay contact info?

    Perhaps you have a plugin or something blocking the plugin from receiving these fields. ??

    But before going that route, please navigate to WooCommerce > Settings > Payments > Stripe > Manage > Advance settings and disable experiential features as you highlighted in the screenshot below.


    Link to image: https://i.imgur.com/RoA2fIJ.png

    Let us know how it goes!

    Thread Starter jorrgett

    (@jorrgett)

    Hi @babylon1999

    Thanks for your reply.

    I’ve checked and experimental features were disabled already.
    Now however I got this log when trying if it may help:

    
2022 - 10 - 16T15: 44:51 + 00:00 DEBUG
       ==== Stripe Version: 6.8.0 ====
        ==== Start Log ====
         Incoming webhook failed validation: {
    "id": "evt_xxxxxxxxxxxxxx",
  "object": "event",
  "api_version": "2020-08-27",
  "created": xxxxxxxxx,
  "data": {
        "object": {
            "id": "src_xxxxxxxxxxxxxx",
      "object": "source",
      "amount": null,
      "card": {
                "exp_month": xx,
        "exp_year": 20xx,
        "last4": "xxxx",
        "country": "ES",
        "brand": "MasterCard",
        "address_line1_check": "unchecked",
        "address_zip_check": "unchecked",
        "funding": "debit",
        "tokenization_method": "apple_pay",
        "dynamic_last4": "xxxx",
        "fingerprint": "xxxxxxxxxxx",
        "three_d_secure": "optional",
        "name": null,
        "cvc_check": null
      },
      "client_secret": "src_client_secret_xxxxxxxxxxx",
      "created": xxxxxxxxx,
      "currency": null,
      "flow": "none",
      "livemode": true,
      "metadata": {
            },
      "owner": {
                "address": {
                    "city": "xxxxxxxxxx",
          "country": "ES",
          "line1": "xxxxxxx",
          "line2": "",
          "postal_code": "xxxxxx",
          "state": "xxxxxxx"
                },
        "email": "[email protected]",
        "name": "xxxxxxx",
        "phone": "xxxxxxxx",
        "verified_address": null,
        "verified_email": null,
        "verified_name": null,
        "verified_phone": null
      },
      "statement_descriptor": null,
      "status": "chargeable",
      "type": "card",
      "usage": "reusable"
        }
    },
  "livemode": true,
  "pending_webhooks": 1,
  "request": {
        "id": "req_xxxxxxx",
    "idempotency_key": "xxxxxxxxxxxxxx"
  },
  "type": "source.chargeable"
         }
==== End Log ====

    It looks it actually gets the email and phone but it cannot validate.

    Any other suggestion? Or how I can trace which plugin may be blocking? I guess disabling all?

    Thanks and regards,
    Jorge

    Saif

    (@babylon1999)

    Any other suggestion? Or how I can trace which plugin may be blocking? I guess disabling all?

    You can run a conflict test by:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing the conflict. You can find a more detailed explanation of how to do a conflict test here.

    Let us know your findings!

    Thread Starter jorrgett

    (@jorrgett)

    Hi @babylon1999,

    I found the issue already, 2 plugins blocking:
    WC – APG Campo NIF/CIF/NIE: por Art Project Group – 1.7.3
    Fluid Checkout for WooCommerce – Lite: por Fluid Checkout – 2.0.7

    I’ve already reached out to developers to address it.

    Thanks a lot for your support.

    Best regards,
    Jorge

    Hello,

    Glad to hear that you figured this out. This is optional, if you have a few minutes, we’d love it if you could share your experience with the community by leaving a review.

    Best.

    Thread Starter jorrgett

    (@jorrgett)

    Hi All,

    After contacting the developers of the other plugins.
    It looks like this issue is happening with other plugins also.

    They use the default Woocommerce checkout field hooks to grab the shipping phone and this is what creates the issue. Once removed the option, Apple Pay works again (but of course missing the phone field).

    Any chance that this is investigated? Is there a bug in the WooCommerce field hooks?

    Regards,
    Jorge

    Hi @jorrgett

    They use the default Woocommerce checkout field hooks to grab the shipping phone and this is what creates the issue.

    Can you please share the hook(s) you are referring to here so that we could check this further?

    Meanwhile, you could check the correct checkout field hooks on this support documentation: https://woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/

    Hi @xue28,

    I’m the developer of the Fluid Checkout plugin that is used by @jorrgett.

    I’ve thoroughly tested the integration between Fluid Checkout and WooCommerce Stripe Payment Gateway. We use the same hooks from the documentation link you sent, and the error happens regardless of our plugin being active or not.

    The error “Payment not completed” happens whenever a custom required field is added to the checkout form.

    I used a code snippet from the documentation link you sent which adds the shipping phone field, only changing the new phone field to be 'required' => true, instead of optional.

    // Hook in
add_filter( 'woocommerce_checkout_fields' , 'custom_override_checkout_fields' );
// Our hooked in function – $fields is passed via the filter!
function custom_override_checkout_fields( $fields ) {
     $fields['shipping']['shipping_phone'] = array(
        'label'     => __('Phone', 'woocommerce'),
    'placeholder'   => _x('Phone', 'placeholder', 'woocommerce'),
    'required'  => true,
    'class'     => array('form-row-wide'),
    'clear'     => true
     );
     return $fields;
}
/**
 * Display field value on the order edit page
 */
add_action( 'woocommerce_admin_order_data_after_shipping_address', 'my_custom_checkout_field_display_admin_order_meta', 10, 1 );
function my_custom_checkout_field_display_admin_order_meta($order){
    echo '<p><strong>'.__('Phone From Checkout Form').':</strong> ' . get_post_meta( $order->get_id(), '_shipping_phone', true ) . '</p>';
}

    The only plugins active while testing this were:
    – WooCommerce
    – WooCommerce Stripe Payment Gateway
    – Code Snippets (to be able to add the code snippet)

    The same error happens if other required fields are added to the checkout form.

    I hope this information helps you to track the issue.

    Best,
    Diego

    Hi @diegoversiani,

    Thank you for adding the details; it was very helpful!

    After some further digging, I’m almost certain the issue is related to this bug we’re tracking here:

    https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2169
    It seems to happen when fields are required on the checkout page.

    Given that we have no extra information than what is in that Github thread, can we suggest subscribing to the Github issue there to follow the interaction? That’ll allow you to be the first to find out when this is closed and solved. You can subscribe by clicking this button on the GitHub repo (this will only be visible if you have a GitHub account, which can be done for free as shown here: https://d.pr/i/2EmX9K.

    Hope that helps, and let us know if you have any other questions. We would be happy to assist further.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Apple Pay (Express Payment) – ¨Payment not completed¨’ is closed to new replies.

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