Importing from backup

  • I had to “reinstall” our WordPress site and downloaded the backup before doing so. When I imported the backup to the new site, none of the themes, plugins, or media from the library were imported. Did something go wrong, do I need matching versions, something else? We’ve been down for a few days and just need to resolve these issues to get going again. Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • lisa

    (@contentiskey)

    What was included in the backup you downloaded?
    A full backup includes database + folders/files (i.e. uploads, themes, wp-config file, plugins)
    How did you upload files/folders to restore/reinstall your site?
    How did you import the database?
    What stuff is now showing in your file manager area in the WP-Content folder?
    Are all the tables showing in your database?
    Is your WP-Config file properly set?
    Have to contacted your webhosting vendor to see if they can offer guidance with restore/reinstall your website database and folders/files in your specific hosting plan?

    • This reply was modified 2 years, 4 months ago by lisa.
    Thread Starter MRM4

    (@mrm4)

    I exported everything. I tried using the standard import feature through the dashboard. It would hang up on the third step. I downloaded a plugin called All Import and that’s what imported what it did. The only thing it imported was posts and users.

    lisa

    (@contentiskey)

    -are you able to get in touch with the support team of your webhosting?
    they might have some guidance specific to your account.

    -can you clarify which plguin you used “All Import” — there are several with similar names. https://www.ads-software.com/plugins/search/all+import/

    Thread Starter MRM4

    (@mrm4)

    It was WP All Import.

    I have contacted the host and am currently uploading the files via FTP. I’m hoping this works.

    lisa

    (@contentiskey)

    Glad to hear your webhost is able to guide you in your account.
    Uploading via FTP is a good way to get files/folders (plugins, themes, uploads) into the WP-Content folder.

    Thread Starter MRM4

    (@mrm4)

    I uploaded everything via FTP and now I can no longer see the home page and cannot see the admin page to log in to the dashboard. I guess something got overwritten that shouldn’t have been or a corrupt file. I’m getting a http error 500 notice.

    • This reply was modified 2 years, 4 months ago by MRM4.
Viewing 6 replies - 1 through 6 (of 6 total)
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