• Resolved timgood85

    (@timgood85)


    Hi,

    I had 19,000 products happily listed on Google Merchant Center via this plugin, then on the 21st of September they began to be added to ‘Not Synced’, within a few days all were in the ‘Not Synced’ category and I now cannot work out how to get the products back on to Merhcant Center, which is costing us a lot of money.
    > I have no account errors
    > The listings were fine before this event
    > I have 148 products with minor issues, leaving well over 19,000 that should be listing fine

    Any ideas?

    Cheers

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • This sounds very similar to my problem, I would also like to be looped in with the resolution to this. I have posted my issue on forum as well.

    Saif

    (@babylon1999)

    Hello @timgood85,

    No worries, we’ll help you get to the bottom of this. But first, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Look forward to hearing back from you.

    Thread Starter timgood85

    (@timgood85)

    Morning Saif,

    Sure.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://vitesse-ltd.co.uk
    Site address (URL): https://vitesse-ltd.co.uk
    WC Version: 7.0.0
    REST API Version: ? 7.0.0
    WC Blocks Version: ? 8.5.1
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.3
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 2500
    cURL Version: 7.79.1
    OpenSSL/1.1.1g-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.24-MariaDB-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.9.4
    WC Database Prefix: 23_
    Total Database Size: 786.91MB
    Database Data Size: 482.89MB
    Database Index Size: 304.02MB
    23_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
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    23_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    23_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
    23_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    23_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    23_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    23_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    23_dgwt_wcas_invindex_cache: Data: 0.23MB + Index: 0.03MB + Engine InnoDB
    23_dgwt_wcas_invindex_doclist: Data: 7.52MB + Index: 8.03MB + Engine InnoDB
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    23_options: Data: 20.03MB + Index: 7.50MB + Engine InnoDB
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    23_posts: Data: 19.55MB + Index: 8.06MB + Engine InnoDB
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    23_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    23_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    23_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_wc_product_meta_lookup: Data: 4.52MB + Index: 6.09MB + Engine InnoDB
    23_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    23_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
    23_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_wffilemods: Data: 16.55MB + Index: 0.00MB + Engine InnoDB
    23_wfhits: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    23_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    23_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
    23_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_wflogins: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    23_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    23_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    23_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
    23_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_wpf_meta_data: Data: 5.52MB + Index: 11.58MB + Engine InnoDB
    23_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_wpf_meta_values: Data: 0.02MB + Index: 0.81MB + Engine InnoDB
    23_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_wpml_mails: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
    23_wpr_rocket_cache: Data: 3.52MB + Index: 3.33MB + Engine InnoDB
    23_wpr_rucss_used_css: Data: 0.36MB + Index: 0.61MB + Engine InnoDB
    23_xyz_ips_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    23_yoast_indexable: Data: 26.55MB + Index: 18.09MB + Engine InnoDB
    23_yoast_indexable_hierarchy: Data: 1.52MB + Index: 1.09MB + Engine InnoDB
    23_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    23_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    23_yoast_seo_links: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 33240
    br_product_tab: 2
    br_tabs_location: 1
    custom_css: 3
    customize_changeset: 3
    elementor_icons: 1
    elementor_library: 30
    jet-menu: 5
    nav_menu_item: 51
    page: 12
    post: 3
    product: 19546
    revision: 492
    shop_coupon: 5
    shop_order: 73
    shop_order_refund: 10
    wp_global_styles: 4
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (30) ###
    
    ManageWP - Worker: by GoDaddy – 4.9.14
    FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.20.2
    Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.3.4
    Elementor Pro: by Elementor.com – 3.7.7
    Elementor: by Elementor.com – 3.7.8
    Facebook for WooCommerce: by Facebook – 2.6.27
    Feefo Ratings & Reviews: by Feefo – 1.0.8
    GazChap's WooCommerce Auto Category Product Thumbnails: by Gareth 'GazChap' Griffiths – 1.4
    Google Listings and Ads: by WooCommerce – 2.1.4
    OMGF: by Daan from Daan.dev – 5.4.1
    Insert PHP Code Snippet: by xyzscripts.com – 1.3.3
    JetMenu: by Crocoblock – 2.2.3
    HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 9.0.123
    Limit log in attempts reloaded: by Limit log in attempts reloaded – 2.25.7
    Product Tabs Manager for WooCommerce: by BeRocket – 1.1.5.6
    Vitesse Stock Import: by Pagecode – 1.0.0
    WooCommerce Manual Payment: by bfl – 2.6.11
    Product Filter by WooBeWoo: by WooBeWoo – 2.2.1
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    [email protected] – 3.3.28
    
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.15
    WooCommerce Min/Max Quantities: by WooCommerce – 2.4.24
    WooCommerce PayPal Payments: by WooCommerce – 1.9.4
    WooCommerce: by Automattic – 7.0.0
    Wordfence Security: by Wordfence – 7.7.1
    Yoast SEO: by Team Yoast – 19.8
    Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.7
    WP Mail Logging: by Wysija – 1.10.4
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.9
    
    WP Rocket: by WP Media – 3.12.1.1
    Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.8
    
    ### Inactive Plugins (1) ###
    
    Woo Align Buttons: by 320up – 3.6.7
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (2) ###
    
    ManageWP - Worker Loader: by GoDaddy – 1.0.0
    StackCache: by Stack CP –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #14 - /shop/
    Basket: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #17 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Hello Elementor Child
    Version: 1.0.1
    Author URL: https://elementor.com/
    Child Theme: ?
    Parent Theme Name: Hello Elementor
    Parent Theme Version: 2.6.1
    Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: GB
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: ?
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-10-18 09:49:53 +01:00
    Options: ?
    Notes: 52
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 154
    Oldest: 2022-10-18 08:06:05 +0100
    Newest: 2022-10-18 08:57:49 +0100
    
    Pending: 476,746
    Oldest: -0001-11-29 23:58:45 -0001
    Newest: 2022-10-18 08:42:59 +0100
    
    In-progress: 2
    Oldest: –
    Newest: –
    
    Failed: 475
    Oldest: 2022-09-09 10:14:31 +0100
    Newest: 2022-09-08 05:42:03 +0100
    
    ### Status report information ###
    
    Generated at: 2022-10-18 09:06:49 +01:00
    
    Plugin Support con

    (@conschneider)

    Engineer

    Howdy @timgood85,

    Can I ask you to please open a ticket with us via: https://woocommerce.com/my-account/create-a-ticket/

    You can reference this case when you submit the ticket.

    Kind regards,

    Thread Starter timgood85

    (@timgood85)

    This turned out to be due to an error with WPRocket stacking up jobs that would not run.

    Thanks for sharing it here @timgood85, thus enabling others to find help faster!

    Plus, I’m glad we were able to help! If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/google-listings-and-ads/reviews/

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘19000 products gradually began to move to ‘not synced’’ is closed to new replies.