Exporting and Importing WooCommerce customer and order information

  • tallmale

    (@tallmale)


    2 years ago

    Hi there,

    I am developing a new website to replace an existing one which is currently “live” and when I started developing the new website I cloned the original website which also included the customer information and orders.

    Since that point the original live ecommerce website now has many more customer information and orders to be exported into the new website and what I would like to know is if I export the customer information and order information from the original website to the new website will it overwrite the existing customer information and order information that is there?

    Is it best to delete all the customer information and order information on the new website first? And how can this be done quickly?

    I am using these two WooCommerce plugins:
    Customer/Order/Coupon CSV Import Suite
    WooCommerce Customer / Order / Coupon Export

    Also are there any good tutorials regarding how to use these plugins?

    Many thanks

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi @tallmale

    Thanks for reaching out!

    I understand that you are using the two premium plugins: Customer/Order/Coupon CSV Import Suite and WooCommerce Customer / Order / Coupon Export on your site to export and import customers and orders information.

    If you have a valid subscription with us, can you please open a support request for us to address you properly.

    Thanks!

    Thread Starter tallmale

    (@tallmale)

    Hi there,

    I have created two support requests and no one has responded and its been about 48 hours and this is why I posted this topic here.

    Many thanks.

    Thread Starter tallmale

    (@tallmale)

    The support you receive when you purchase Premium paid WooCommerce plugins is very disappointing. I should not have had to send a second support request after not receiving a reply to the first on your official Woocommerce support channel.

    I only posted here on this forum out of desperation because the official support is so bad.

    Igor H

    (@ihereira)

    Hi @tallmale

    I’m sorry to hear that, that is not our intention, may I ask can you provide your support ticket number? That way, we can assist you better. Please let us know.

    Thread Starter tallmale

    (@tallmale)

    Hi Igor

    I would be happy to provide my support ticket number. Where would I find this?

    Thread Starter tallmale

    (@tallmale)

    Hi Igor,

    I assume that I would only have a Support Ticket Number when I have received a reply to my request for help? I sent my first ticket on Wednesday and then I opened another ticket when I got no response with the same request for help. So that is two support tickets I created but I have had no response at all so I do not have any information about the support tickets.

    Thread Starter tallmale

    (@tallmale)

    Hi xue28 (woo-hc) (@xue28)

    I just saw your reply. I have opened two tickets the first one on Wednesday and I have had no replies from your support team. The service is very disappointing and very poor from a company with WooCommerce’s reputation.

    Thread Starter tallmale

    (@tallmale)

    I submitted a third support request today and I got an automatic reply. Can someone please chase this up for me? I first contacted your support four days ago and I am still waiting for a reply after three support requests.

    conversation number 207386

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I’m closing this topic. Please do not create a new one about this again. This is not a conversation for this site.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    https://woocommerce.com/my-account/create-a-ticket/

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Exporting and Importing WooCommerce customer and order information’ is closed to new replies.