hummingbird can’t find any assets

  • Resolved matanmaimon

    (@matanmaimon)


    2 years, 4 months ago

    I just installed the hummingbird plugin, and for the first time I did go to Assets Optimization, and I could see all my assets (100+ assets).
    now, after I click the “recheck files” buttons it always starts checking and then says “0 assets found!”

    please let me know how to force-fix it. I have tried to remove and install the plugin again but nothing helps

    https://ibb.co/C8W1wTZ

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @matanmaimon,

    Trust you are doing good, and sorry to know that you are experiencing this issue.

    Can you please clear all the cache (including server-side cache if you have enabled any) and check if that help resolves the issue?

    If the issue persists, please perform a complete conflict test to make sure no other plugin is conflicting and causing an issue. I hope the following guide comes in handy: https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

    If this is a live website with traffic, please create a staging website and perform the test without disturbing the live traffic. A staging website is a copy of your live website in a new directory on the same server using a separate database.

    Please let us know the result so we can help you further.

    Kind Regards,
    Nebu John

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @matanmaimon,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

    Best Regards
    Nithin

Viewing 2 replies - 1 through 2 (of 2 total)
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