Webhooks not delivered, official recommendations fulfilled

  • Resolved radekhendrych

    (@radekhendrych)


    2 years, 4 months ago

    Hello,
    firstly, thank you for putting out a great product which helps to sell tickets for the events I organize:)
    I am using The Events Calendar and The Event Tickets plugins. Unfortunately, I am running into issues with webhook delivery for the Stripe payment gateway.
    I originally used the account managed by the Events Calendar. Reading the Support Forums for Event Tickets, I came across two recommendations:
    – Make sure you use PrettyPermalinks
    – Make sure your account supports Platform Controls

    I had already been using PrettyPermalinks, and then created a new account with Platform Controls enabled. I then connected (successfully) the new account with the Stripe payment method for Ticket Commerce. Hence, both of the recommendations have been met. But none of the Stripe webhooks are actually delivered.

    With the Error Rate 100%, the error is:

    {
  "code": "rest_forbidden",
  "message": "Nemáte dostate?né oprávnění pro provedení této akce.",
  "data": {
    "status": 401
  }
}

    , meaning “You don’t have sufficient privileges to perform this action.”

    I am currently also in contact with Stripe support, but here the communication does not indicate anything useful at this moment.

    I would be extremely grateful for your feedback – while the payments work, without working webhooks the process is not entirely clean.

    Many thanks in advance,
    Radek

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support iammarta

    (@iammarta)

    Hi @radekhendrych ,

    Thanks for reaching out!

    Try using this snippet below to add the signing secret directly to your wp-config.php file. The settings page will still show webhooks as not validated, but the actual webhooks should work correctly once this is in place.

    define( 'TEC_TC_STRIPE_SIGNING_SECRET', 'paste the signing secret starting with whsec_ here' );

    After you add this code snippet to the wp-config.php file, please try a test a ticket purchase and see if it goes through.

    Let me know how it goes!

    Best regards,
    Marta

    Plugin Support Abz

    (@abzlevelup)

    Hi @radekhendrych,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 2 replies - 1 through 2 (of 2 total)
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