Can’t make the backup to Google drive

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Prashant Baldha

    (@pmbaldha)

    Can you please send me the backup log? so we can investigate the issue.

    To send me the backup log, please follow the below steps:

    1) Open the log file on your computer using a button in the UpdraftPlus settings page (or, if you can’t access your settings page, use your web hosting file manager or use FTP to download it from the folder wp-content/updraft in your WordPress install).

    2) Go to https://www.pastebin.com

    3) Copy and paste your log file there, note the link you are given, and then paste that link in your support topic.

    If the log file is longer than fits into a single pastebin post, then you can cut it into multiple parts.

    Thread Starter franckw

    (@franckw)

    Hi

    Here is the log file: https://pastebin.com/W5k5GXxF

    Thank you

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for sending the log.

    It shows this error
    0519.040 (0) Google Drive: ERROR: upload exception (UDP_Google_IO_Exception): Operation timed out after 15000 milliseconds with 0 out of 0 bytes received (line: 117, file: /home/easygry/shopgros/wp-content/plugins/updraftplus/includes/Google/IO/Curl.php)

    To resolve the error, please see FAQ: https://updraftplus.com/faqs/what-does-the-error-operation-timed-out-after-number-milliseconds-with-0-bytes-received-mean/

    Thanks,
    Bryle

Viewing 3 replies - 1 through 3 (of 3 total)
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