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Resolved kuermo
(@kuermo)

2 years ago

Hello,

It seems that the email box/field in the checkout page is somehow automatically connected to my mailing programme (mailerlite). I mean the box itself where the email is typed, you don’t even need to purchase the course, as soon as you type the email in that field and go to the next checkout field, the subscriber/client get the double opt-in mail. Then, once the course is bought they get a second double opt-in mail. (the normal one after purchasing a product).

It has nothing to do with the double opt-in, because if I disconnect double opt-in options I also get the user added to subscribers list automatically (without buying the course, just for the sake of typing a valid email in the mail box/field). I just left the double opt-in option ON because I need it and also so that someone else can check if they are getting that mail automatically once they type it. (If I deactivate it, I could only see that the client has been added to the list, but not the client itself, or the ones helping me out).

I’ve deactivated all plugins, leaving exclusively “WooCommerce” and “MailerLite – WooCommerce integration”, and the problem is still there. Emails get direct to All subscribers list as soon as typed in checkout. (After purchasing they get added to the corresponding mailing lists as well, which is normal).

This happened suddenly some weeks ago. I’ve contacted mailerlite support, but no solution yet, so I’m just checking if it has something to do with WordPress plugin.

Thanks a lot

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)

(@ihereira)

Hi,

In this case, for us to check better, please share a copy of your site’s System Status? It is located via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

If there are any errors appearing under WooCommerce > System Status > Logs, let us know as well.

Thread Starter

kuermo

(@kuermo)

2 years ago

Thanks a lot!

I found the following Logs in red (I’ll paste status below):
1. WooCommerce Pages: Cart: The page does not contain the shortcode [woocommerce_cart] or the block woocommerce/cart.
2. WooCommerce Pages: Terms and conditions: Page not defined.
3. Subscriptions: WooCommerce account connected: No

STATUS:


### WordPress Environment ###

WordPress address (URL): https://guillermotabares.com
Site address (URL): https://guillermotabares.com
WC Version: 7.0.1
REST API Version: ? 7.0.1
WC Blocks Version: ? 8.5.2
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.32
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 10000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.15-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.1
WC Database Prefix: 1OrpUO_
Tama?o total de la base de datos: 24.63MB
Tama?o de los datos de la base de datos: 19.61MB
Tama?o del índice de la base de datos: 5.02MB
1OrpUO_woocommerce_sessions: Datos: 1.50MB + índice: 0.02MB + Motor InnoDB
1OrpUO_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
1OrpUO_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_woocommerce_order_itemmeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
1OrpUO_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
1OrpUO_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_actionscheduler_actions: Datos: 0.11MB + índice: 0.13MB + Motor InnoDB
1OrpUO_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_actionscheduler_logs: Datos: 0.09MB + índice: 0.06MB + Motor InnoDB
1OrpUO_aysquiz_answers: Datos: 0.11MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_categories: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_questions: Datos: 1.52MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_quizcategories: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_quizes: Datos: 0.28MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_rates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_reports: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_themes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_comments: Datos: 0.06MB + índice: 0.11MB + Motor InnoDB
1OrpUO_followup_coupons: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_followup_coupon_logs: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_followup_customers: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
1OrpUO_followup_customer_carts: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_followup_customer_notes: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_followup_customer_orders: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_followup_email_excludes: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_followup_email_logs: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_followup_email_orders: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
1OrpUO_followup_email_tracking: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
1OrpUO_followup_followup_history: Datos: 1.52MB + índice: 0.05MB + Motor InnoDB
1OrpUO_followup_order_categories: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_followup_order_items: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_followup_subscribers: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_followup_subscribers_to_lists: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_followup_subscriber_lists: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_gdpr_cc_options: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_mailchimp_carts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_mailchimp_jobs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_mailerlite_checkouts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_ml_data: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_options: Datos: 4.30MB + índice: 0.16MB + Motor InnoDB
1OrpUO_postmeta: Datos: 2.52MB + índice: 1.98MB + Motor InnoDB
1OrpUO_posts: Datos: 5.52MB + índice: 0.13MB + Motor InnoDB
1OrpUO_rank_math_analytics_gsc: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
1OrpUO_rank_math_analytics_inspections: Datos: 0.06MB + índice: 0.11MB + Motor InnoDB
1OrpUO_rank_math_analytics_objects: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB
1OrpUO_rank_math_internal_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_rank_math_internal_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_smush_dir_images: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_snippets: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_usermeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
1OrpUO_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_wcpdf_invoice_number_2021: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_wcpdf_packing_slip_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_wc_admin_notes: Datos: 0.08MB + índice: 0.00MB + Motor InnoDB
1OrpUO_wc_admin_note_actions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
1OrpUO_wc_bookings_availability: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_wc_bookings_availabilitymeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_wc_booking_relationships: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
1OrpUO_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
1OrpUO_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_woochimp_scheduled_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_yasr_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_yasr_log_multi_set: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_yasr_multi_set: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_yasr_multi_set_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_yoast_indexable: Datos: 0.09MB + índice: 0.09MB + Motor InnoDB
1OrpUO_yoast_indexable_hierarchy: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_yoast_seo_links: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB

### Post Type Counts ###

attachment: 30
course: 2
cp_popups: 8
custom_css: 1
custom-css-js: 1
customize_changeset: 10
divi_cf_db: 9
et_footer_layout: 1
et_pb_layout: 25
follow_up_email: 15
lesson: 84
nav_menu_item: 9
oembed_cache: 6
page: 36
polylang_mo: 2
post: 2
product: 14
quiz: 85
revision: 123
shop_coupon: 1
shop_order: 40
wc_membership_plan: 2
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

Accordion Blocks: por Phil Buchanan – 1.5.0
Antispam Bee: por pluginkollektiv – 2.11.1
Autocomplete WooCommerce Orders: por QuadLayers – 1.6.0
Compact Audio Player: por Tips and Tricks HQ – 1.9.7
Convert Pro - Addon: por Brainstorm Force – 1.5.5
Convert Pro: por Brainstorm Force – 1.7.4
Joinchat: por Creame – 4.5.11
Duplicate Page: por mndpsingh287 – 4.4.9
Easy Table of Contents: por Magazine3 – 2.0.34
GDPR Cookie Compliance: por Moove Agency – 4.8.13
Collapse-O-Matic: por twinpictures
baden03 – 1.8.2

Loco Translate: por Tim Whitlock – 2.6.3
Nav Menu Roles: por Kathy Darling – 2.1.0
Creador de Tests: por Quiz Maker team – 6.3.7.2
Really Simple SSL: por Really Simple Plugins – 5.3.5
Divi Contact Form DB: por Web-Ace Tech Services – 1.9.1
Rank Math SEO: por Rank Math – 1.0.100.1
Temporary Login Without Password: por StoreApps – 1.8.0
MailerLite - Integración con WooCommerce: por MailerLite – 1.7.13
Checkout Fields Manager for WooCommerce: por QuadLayers – 6.3.4
WooCommerce Stripe Gateway: por WooCommerce – 6.9.0
WooCommerce Memberships: por SkyVerge – 1.22.4
PDF Invoices & Packing Slips for WooCommerce: por WP Overnight – 3.2.3
WooCommerce Subscriptions: por WooCommerce – 3.1.4
WooCommerce: por Automattic – 7.0.1
Sensei Pro (WC Paid Courses): por Automattic – 4.4.3.1.2.0
Control Revisiones WP: por Erick Hitter – 1.4.3
WP Rocket: por WP Media – 3.6.1
Yet Another Stars Rating: por Dario Curvino – 3.1.3
YITH Custom Thank You Page for Woocommerce: por YITH – 1.8.0

### Inactive Plugins (3) ###

Health Check & Troubleshooting: por The www.ads-software.com community – 1.5.0
WC - APG NIF/CIF/NIE Field: por Art Project Group – 1.7.3
WooCommerce Price Based on Country (Basic): por Oscar Gare – 2.2.6

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: por  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: booking (booking)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: #218924 - /tienda/
Carrito: ? La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
Finalizar compra: #218926 - /finalizar-compra/
Mi cuenta: #218927 - /mi-cuenta/
Términos y condiciones: ? Página sin definir

### Theme ###

Name: Divi
Version: 4.15.0
Author URL: https://www.elegantthemes.com
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: –

### Memberships ###

Restriction mode:: Hide content only
Public content:: –
Excluded from discounts:: –
Membership plans:: 1
Pack Cursos Pronunciación (3 plazos):: Members: 0Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: Yes

### Suscripciones ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Activo
Subscriptions Live URL: https://guillermotabares.com
Subscription Statuses: –
WooCommerce Account Connected: ? No
Report Cache Enabled: ? Si
Cache Update Failures: ? 0 fallo

### Configuración de la tienda ###

Country / State: Espa?a — Barcelona

### Compatibilidad de pasarelas de pago ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-04 23:27:43 +01:00
Options: ?
Notes: 89
Onboarding: completed

### Action Scheduler ###

Complete: 238
Oldest: 2022-10-04 13:10:29 +0200
Newest: 2022-11-04 11:05:49 +0100

Failed: 21
Oldest: 2022-09-19 23:50:33 +0200
Newest: 2022-11-03 14:06:32 +0100

Pending: 4
Oldest: 2022-11-04 14:06:32 +0100
Newest: 2022-11-17 22:21:41 +0100

### Status report information ###

Generated at: 2022-11-04 11:10:14 +01:00

anastas10s

(@anastas10s)

2 years ago

Hi there @kuermo ??

I’ve deactivated all plugins, leaving exclusively “WooCommerce” and “MailerLite – WooCommerce integration”, and the problem is still there.

Thanks for reaching back, with the requested information on the site. From what I gather, this points to functionality with the MailerLite – WooCommerce integrationplugin. To verify, could you try disabling all plugins, leaving this time only WooCommerce activated? Important: remember to keep all server-side and browser caches clear while testing.

Let us know how that goes!

This happened suddenly some weeks ago. I’ve contacted mailerlite support, but no solution yet, so I’m just checking if it has something to do with WordPress plugin.

While testing with a test installation (available for another day, or so), having only WooCommerce installed and activated, I was not able to reproduce the issue. Good thinking to reach out here, I’m afraid the culprit does not lie with WooCommerce, though.

This reply was modified 2 years ago by anastas10s. Reason: typos

Thread Starter

kuermo

(@kuermo)

2 years ago

Thanks for your response.

That’s what I got with just WooCommerce plugin active, and after removing caches:


### WordPress Environment ###

WordPress address (URL): https://guillermotabares.com
Site address (URL): https://guillermotabares.com
WC Version: 7.0.1
REST API Version: ? 7.0.1
WC Blocks Version: ? 8.5.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.32
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 10000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.15-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.1
WC Database Prefix: 1OrpUO_
Tama?o total de la base de datos: 23.49MB
Tama?o de los datos de la base de datos: 18.47MB
Tama?o del índice de la base de datos: 5.02MB
1OrpUO_woocommerce_sessions: Datos: 1.39MB + índice: 0.02MB + Motor InnoDB
1OrpUO_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
1OrpUO_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_woocommerce_order_itemmeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
1OrpUO_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
1OrpUO_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_actionscheduler_actions: Datos: 0.13MB + índice: 0.13MB + Motor InnoDB
1OrpUO_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_actionscheduler_logs: Datos: 0.09MB + índice: 0.06MB + Motor InnoDB
1OrpUO_aysquiz_answers: Datos: 0.11MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_categories: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_questions: Datos: 1.52MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_quizcategories: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_quizes: Datos: 0.28MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_rates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_reports: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_aysquiz_themes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_comments: Datos: 0.06MB + índice: 0.11MB + Motor InnoDB
1OrpUO_followup_coupons: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_followup_coupon_logs: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_followup_customers: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
1OrpUO_followup_customer_carts: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_followup_customer_notes: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_followup_customer_orders: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_followup_email_excludes: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_followup_email_logs: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_followup_email_orders: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
1OrpUO_followup_email_tracking: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
1OrpUO_followup_followup_history: Datos: 1.52MB + índice: 0.05MB + Motor InnoDB
1OrpUO_followup_order_categories: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_followup_order_items: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_followup_subscribers: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_followup_subscribers_to_lists: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_followup_subscriber_lists: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_gdpr_cc_options: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_mailchimp_carts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_mailchimp_jobs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_ml_data: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_options: Datos: 3.27MB + índice: 0.16MB + Motor InnoDB
1OrpUO_postmeta: Datos: 2.52MB + índice: 1.98MB + Motor InnoDB
1OrpUO_posts: Datos: 5.52MB + índice: 0.13MB + Motor InnoDB
1OrpUO_rank_math_analytics_gsc: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
1OrpUO_rank_math_analytics_inspections: Datos: 0.06MB + índice: 0.11MB + Motor InnoDB
1OrpUO_rank_math_analytics_objects: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB
1OrpUO_rank_math_internal_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_rank_math_internal_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_smush_dir_images: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_snippets: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_usermeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
1OrpUO_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_wcpdf_invoice_number_2021: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_wcpdf_packing_slip_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_wc_admin_notes: Datos: 0.08MB + índice: 0.00MB + Motor InnoDB
1OrpUO_wc_admin_note_actions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
1OrpUO_wc_bookings_availability: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_wc_bookings_availabilitymeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_wc_booking_relationships: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
1OrpUO_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
1OrpUO_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_woochimp_scheduled_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
1OrpUO_yasr_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_yasr_log_multi_set: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_yasr_multi_set: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_yasr_multi_set_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_yoast_indexable: Datos: 0.09MB + índice: 0.09MB + Motor InnoDB
1OrpUO_yoast_indexable_hierarchy: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
1OrpUO_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
1OrpUO_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
1OrpUO_yoast_seo_links: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB

### Post Type Counts ###

attachment: 30
course: 2
cp_popups: 8
custom_css: 1
custom-css-js: 1
customize_changeset: 15
divi_cf_db: 9
et_footer_layout: 1
et_pb_layout: 25
follow_up_email: 15
lesson: 84
nav_menu_item: 9
oembed_cache: 6
page: 36
polylang_mo: 2
post: 2
product: 14
quiz: 85
revision: 123
shop_coupon: 1
shop_order: 45
wc_membership_plan: 2
wp_global_styles: 1
wpcode: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (1) ###

WooCommerce: por Automattic – 7.0.1

### Inactive Plugins (33) ###

Accordion Blocks: por Phil Buchanan – 1.5.0
Antispam Bee: por pluginkollektiv – 2.11.1
Autocomplete WooCommerce Orders: por QuadLayers – 1.6.0
Checkout Fields Manager for WooCommerce: por QuadLayers – 6.3.5
Collapse-O-Matic: por twinpictures
baden03 – 1.8.2

Compact Audio Player: por Tips and Tricks HQ – 1.9.7
Convert Pro: por Brainstorm Force – 1.7.4
Convert Pro - Addon: por Brainstorm Force – 1.5.5
Divi Contact Form DB: por Web-Ace Tech Services – 1.9.1
Duplicate Page: por mndpsingh287 – 4.4.9
Easy Table of Contents: por Magazine3 – 2.0.35.2
GDPR Cookie Compliance: por Moove Agency – 4.9.1
Health Check & Troubleshooting: por The www.ads-software.com community – 1.5.1
Joinchat: por Creame – 4.5.11
Loco Translate: por Tim Whitlock – 2.6.3
MailerLite - WooCommerce integration: por MailerLite – 1.7.13
Nav Menu Roles: por Kathy Darling – 2.1.0
PDF Invoices & Packing Slips for WooCommerce: por WP Overnight – 3.2.3
Quiz Maker: por Quiz Maker team – 6.3.7.4
Rank Math SEO: por Rank Math – 1.0.101
Really Simple SSL: por Really Simple Plugins – 6.0.4
Sensei Pro (WC Paid Courses): por Automattic – 4.4.3.1.2.0
Temporary Login Without Password: por StoreApps – 1.8.0
WC - APG NIF/CIF/NIE Field: por Art Project Group – 1.7.4
WooCommerce Memberships: por SkyVerge – 1.22.4
WooCommerce Price Based on Country (Basic): por Oscar Gare – 2.2.6
WooCommerce Stripe Gateway: por WooCommerce – 6.9.0
WooCommerce Subscriptions: por WooCommerce – 3.1.4
WPCode - Insert Headers, Footers, and Code Snippets: por WPCode – 2.0.3
WP Revisions Control: por Erick Hitter – 1.4.3
WP Rocket: por WP Media – 3.6.1
Yet Another Stars Rating: por Dario Curvino – 3.1.3
YITH Custom Thank You Page for WooCommerce: por YITH – 1.8.0

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (2) ###

Health Check Troubleshooting Mode: por  – 1.7.2
rsssl_rest_api_optimizer.php: por  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: booking (booking)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: #218924 - /tienda/
Carrito: ? La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
Finalizar compra: #218926 - /finalizar-compra/
Mi cuenta: #218927 - /mi-cuenta/
Términos y condiciones: #218897 - /politicas/

### Theme ###

Name: Divi
Version: 4.15.0
Author URL: https://www.elegantthemes.com
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-08 23:27:43 +01:00
Options: ?
Notes: 90
Onboarding: completed

### Action Scheduler ###

Completo: 244
Oldest: 2022-10-08 19:27:00 +0200
Newest: 2022-11-08 15:15:18 +0100

Pendiente: 6
Oldest: 2022-11-08 15:16:45 +0100
Newest: 2022-12-05 12:07:19 +0100

Fallida: 26
Oldest: 2022-09-19 23:50:33 +0200
Newest: 2022-11-08 14:18:25 +0100

### Status report information ###

Generated at: 2022-11-08 15:16:55 +01:00

xue28 (woo-hc)

(@xue28)

2 years ago

Hi @kuermo

Just to confirm that the error still persists even after disabling all plugins on your site, is that correct?

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php

This could be due to caching. Can you please have your host purge cache from the following plugin and disable it temporarily?

Then, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Thread Starter

kuermo

(@kuermo)

2 years ago

Hello,

Just to confirm that the error still persists even after disabling all plugins on your site, is that correct?

Correct. (Also even going to previous backups when it was working, the error still persists).

I have contacted my hosting service and we have deleted the advanced-cache.php file in my hosting files (httpdocs > wp-content).

The thing is that I don’t have any plugin called like that so that I could disable it temporarily. As I see in your message it is not a normal plugin, but something called Dropin plugin. Where can I find this or what does that mean?

Thanks!

xue28 (woo-hc)

(@xue28)

2 years ago

Hi @kuermo

WordPress drop-in plugins are a hidden feature of WordPress used to replace, add, or enhance a limited set of advanced core WordPress features. They are only created by developers or other regular plugins. WordPress drop-in plugins are not regular plugins.

Drop-in plugins are special files that each have a singular and unique purpose within WordPress. For example, you can use a drop-in plugin to replace the core WordPress db.php file and it’s wpdb class. You could also use the advanced-cache.php WordPress drop-in to add “Advanced Caching” to your website (how the caching works is entirely up to the developer, there are no training wheels with drop-ins). Basically each drop-in has its own purpose and each drop-in works in a different way.

You can find more information here: https://kevdees.com/what-are-wordpress-drop-in-plugins/

Furthermore, have you tried to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If you could also please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Thread Starter

kuermo

(@kuermo)

2 years ago

Hello, thanks for the explanations.

So, this file: advanced-cache.php was deleted in httpdocs > wp-content in the hosting.

I installed Storefront and the problem is still there. I needed to leave “MailerLite – WooCommerce integration” plugin on as I need to verify if the mail field is activating that plugin.

I found some fatal errors in logs:

fatal-errors-2022-10-24-b1bc57120fc3f4de85e7550cf74f90e4.log
fatal-errors-2022-10-25-b1bc57120fc3f4de85e7550cf74f90e4.log
fatal-errors-2022-10-26-b1bc57120fc3f4de85e7550cf74f90e4.log
fatal-errors-2022-11-03-b1bc57120fc3f4de85e7550cf74f90e4.log

And other things listed with such names or similar:
httpswoocommerce.comwp-jsonwccominbox-notifications1.0notifications.json-2022-09-15-671bd9da1975b03d72db3587bceb5f9c.log
wc-image-regeneration-2022-11-08-53074d368fbc17286cdcd6ba389c265a.log

Which one should I send?

Thanks once more for your patience!

Igor H

(@ihereira)

2 years ago

Hello,

I’d like to ask for one more piece of information, please navigate to WooCommerce > System Status > Logs and provide the text message present on there. That info might help to check this better, thanks.

Link to image: https://snipboard.io/phA3E0.jpg

Thread Starter

kuermo

(@kuermo)

2 years ago

Hello!

In the 4 fatal errors I mentioned before (in order):

CRITICAL Uncaught Error: Call to a member function get_gallery_image_ids() on null in
CRITICAL Uncaught Error: Call to a member function get_gallery_image_ids() on null in
CRITICAL Uncaught Error: Call to a member function get_gallery_image_ids() on null in
CRITICAL Uncaught Error: Call to undefined function update_post_author_caches() in

Thanks!

Saif

(@babylon1999)

2 years ago

Hello @kuermo,

Thank you for providing these logs but I’m afraid they have nothing to do with the error.

Seems like we’ll need to take a closer look. Could you please open a ticket about this from WooCommerce.com > MY profile > Support?

Make sure to include a link to this thread as well as mention that you were asked to open this ticket.

Cheers!

Plugin Support

Gabriel – a11n

(@gabrielfuentes)

1 year, 11 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Thread Starter

kuermo

(@kuermo)

1 year, 11 months ago

Hello! I found a solution via the plugin owner, the problem seemed to be there and they added a new setting.

In any case I really want to thank you for your efforts and your patience. Really!!! I felt so lost and I felt lucky seeing people willing to help me!

BTW: Is there a way to delete the previous logs I shared in the conversations? I don’t mean the conversation with my problem, just the logs I shared with my web’s info. Thanks!

xue28 (woo-hc)

(@xue28)

1 year, 11 months ago

Hi @kuermo

Hello! I found a solution via the plugin owner, the problem seemed to be there and they added a new setting.

We’re glad that you were able to find the culprit of your issue here ??

In any case I really want to thank you for your efforts and your patience. Really!!! I felt so lost and I felt lucky seeing people willing to help me!

You are most welcome and we’re happy that we’re able to help you somehow here! ??

BTW: Is there a way to delete the previous logs I shared in the conversations? I don’t mean the conversation with my problem, just the logs I shared with my web’s info. Thanks!

Unfortunately, this can’t be done since this is public forum. Unless it is an extreme case, posts and replies are not edited here.

Forum topics will only be edited or deleted if they represent a valid legal, security, or safety concern.

Thread Starter

kuermo

(@kuermo)

1 year, 11 months ago

I see, so I guess the info I shared is just normal and not really private.

Thanks!

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