Tiktok Woocommerce doesn’t work
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Hello, we are facing issue with Tiktok Woocommerce plugin.
Despite setting everything up: https://loom.com/i/320314d952284b0eba2872d7aea8b1b4
there is no matching product and no pixel found in Pixel Helper: https://loom.com/i/ab69437fbc4a4583b5148300a06d5a65The page I need help with: [log in to see the link]
Viewing 6 replies - 1 through 6 (of 6 total)
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Hi @twocolours
Thanks for reaching out!
Can you please try to re-set up TikTok Pixel again by following our guide here?
https://woocommerce.com/document/tiktok-for-woocommerce/#section-4
I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.
You can find it via
WooCommerce > Status. SelectGet system reportand thenCopy for support. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs.Here is fatal error from tiktok plugin (this is little part of this log): https://docs.google.com/document/d/1E_9g7iiCUnS5vxhtow_xFltjRIuhlVaVJ9dtGm3sVvU/edit?usp=sharing
Below system info:
### WordPress Environment ### WordPress address (URL): https://gaminate.pro Site address (URL): https://gaminate.pro WC Version: 6.9.4 REST API Version: ? 6.9.4 WC Blocks Version: ? 8.3.3 Action Scheduler Version: ? 3.5.0 Log Directory Writable: ? WP Version: ? 6.0.2 - Jest dost?pna nowsza wersja WordPressa (6.1) WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: ? WP Cron: ? Language: pl_PL External object cache: – ### Server Environment ### Server Info: Apache/2 PHP Version: 7.4.32 PHP Post Max Size: 64 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.85.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.10-MariaDB Max Upload Size: 64 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.9.4 WC Database Prefix: wp_ Ca?kowity rozmiar bazy danych: 434.89MB Rozmiar bazy danych: 346.48MB Rozmiar indeksu bazy danych: 88.41MB wp_woocommerce_sessions: Dane: 15.02MB + Indeks: 0.05MB + Silnik InnoDB wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_woocommerce_order_items: Dane: 1.52MB + Indeks: 0.27MB + Silnik InnoDB wp_woocommerce_order_itemmeta: Dane: 14.42MB + Indeks: 8.97MB + Silnik InnoDB wp_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_woocommerce_shipping_zone_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB 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Silnik InnoDB wp_wdr_order_item_discounts: Dane: 0.14MB + Indeks: 0.00MB + Silnik InnoDB wp_wdr_rules: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_woocommerce_bundled_itemmeta: Dane: 0.06MB + Indeks: 0.06MB + Silnik InnoDB wp_woocommerce_bundled_items: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_p24_data: Dane: 0.00MB + Indeks: 0.00MB + Silnik MyISAM wp_woocommerce_p24_order_map: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_p24_subscription: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_wpfm_backup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_wpr_rocket_cache: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB wp_wpr_rucss_used_css: Dane: 0.02MB + Indeks: 0.08MB + Silnik InnoDB wp_wpstg_queue: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_wsal_metadata: Dane: 0.38MB + Indeks: 0.38MB + Silnik InnoDB wp_wsal_occurrences: Dane: 0.28MB + Indeks: 0.11MB + Silnik InnoDB wp_yith_ywpar_points_log: Dane: 0.52MB + Indeks: 0.00MB + Silnik InnoDB wp_yoast_indexable: Dane: 0.02MB + Indeks: 0.08MB + Silnik InnoDB wp_yoast_indexable_hierarchy: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB wp_yoast_migrations: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_yoast_primary_term: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_yoast_seo_links: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_yoast_seo_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB ### Post Type Counts ### acf-field: 146 acf-field-group: 9 astra-advanced-hook: 4 attachment: 427 custom_css: 4 customize_changeset: 59 elementor_library: 29 elementor_snippet: 3 nav_menu_item: 42 oembed_cache: 3 page: 26 post: 40 product: 46 product_variation: 56 revision: 577 shop_coupon: 302 shop_order: 1791 shop_order_refund: 10 wc_order_status: 8 wp_global_styles: 1 wpcf7_contact_form: 1 ywpar-level-badge: 7 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (39) ### Advanced Custom Fields PRO: przez Delicious Brains – 5.12.3 Ajax Cart AutoUpdate for WooCommerce: przez taisho – 1.5.5 Akismet antyspam: przez Automattic – 5.0.1 Astra Pro: przez Brainstorm Force – 3.9.2 Blue Media: przez iLabs LTD – 4.1.6 Contact Form 7: przez Takayuki Miyoshi – 5.6.3 Elementor Pro: przez Elementor.com – 3.7.7 Elementor: przez Elementor.com – 3.7.8 Flexible Checkout Fields PRO: przez WP Desk – 3.4.2 Flexible Checkout Fields: przez WP Desk – 3.4.2 Flexible Shipping: przez Octolize – 4.14.0 If Menu - Visibility control for menus: przez Layered – 0.16.3 JetElements For Elementor: przez Crocoblock – 2.6.7 JetSearch: przez Crocoblock – 3.0.2 JetProductGallery: przez Crocoblock – 2.1.6 Loco Translate: przez Tim Whitlock – 2.6.2 Social Login: przez OneAll Social Login – 5.7 PixelYourSite: przez PixelYourSite – 9.2.0 Post Duplicator: przez Metaphor Creations – 2.28 SALESmanago: przez SALESmanago – 3.1.5 Rank Math SEO: przez Rank Math – 1.0.97 SVG Support: przez Benbodhi – 2.5.1 TikTok: przez TikTok – 1.0.9 TrustMate.io integration for WooCommerce: przez TrustMate.io dev team – 1.10.1 CTX Feed: przez WebAppick – 4.5.4 Converter for Media: przez matt plugins – 5.2.4 Woo Discount Rules: przez Flycart – 2.4.4 Payment Plugins for Stripe WooCommerce: przez Payment Plugins [email protected] – 3.3.26 Variation Swatches for WooCommerce: przez Emran Ahmed – 2.0.10 WooCommerce All Products For Subscriptions: przez WooCommerce – 4.0.1 (dost?pna aktualizacja do wersji 4.0.3) InPost dla WooCommerce: przez Inspire Labs – 2.0.37 WooCommerce PayPal Payments: przez WooCommerce – 1.9.3 (dost?pna aktualizacja do wersji 1.9.5) WooCommerce Product Bundles: przez WooCommerce – 6.17.0 (dost?pna aktualizacja do wersji 6.17.3) WooCommerce Subscriptions: przez WooCommerce – 4.5.1 (dost?pna aktualizacja do wersji 4.6.0) WooCommerce: przez Automattic – 6.9.4 (dost?pna aktualizacja do wersji 7.0.1) WP File Manager: przez mndpsingh287 – 7.1.6 WP Rocket: przez WP Media – 3.12.1.1 Backup Duplicator & Migration - WP STAGING: przez WP-STAGING WPStagingBackup – 2.9.20 YITH WooCommerce Points and Rewards Premium: przez YITH – 3.13.0 ### Inactive Plugins (5) ### Complianz | GDPR/CCPA Cookie Consent: przez Really Simple Plugins – 6.3.3 Duplicator Pro: przez Snap Creek – 4.0.2.2 WooCommerce added to cart popup (Ajax): przez XootiX – 1.5 WPML Multilingual CMS: przez OnTheGoSystems – 4.5.8 WPML String Translation: przez OnTheGoSystems – 3.2.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (2) ### WordPress automation by Installatron: przez – WP STAGING Optimizer: przez René Hermenau – 1.5.1 ### Settings ### API Enabled: – Force SSL: – Currency: PLN (z?) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### Strona sklepu: #2704 - /sklep/ Koszyk: #836 - /koszyk/ Zamówienie: #845 - /potwierdzenie/ Moje konto: #856 - /moje-konto/ Regulamin: ? Strona nie ustawiona ### Theme ### Name: Stroneo! Child Theme Version: 1.0.2 Author URL: https://two-colours.com/ Child Theme: ? Parent Theme Name: Astra Parent Theme Version: 3.9.2 – 3.9.3 jest dost?pne Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme WooCommerce Support: ? ### Templates ### Overrides: stroneo-child/woocommerce/cart/cart.php ### Subskrypcje ### WCS_DEBUG: ? Nie Subscriptions Mode: ? Produkcja Subscriptions Live URL: https://gaminate.pro/ Subscription Statuses: – WooCommerce Account Connected: ? Yes Active Product Key: ? Yes Report Cache Enabled: ? Tak Cache Update Failures: ? 0 niepowodzeń ### Ustawienia sklepu ### Country / State: Polska ### Wsparcie dla bramek p?atno?ci ### Szybka p?atno??: products Stripe Credit Cards: tokenization products subscriptions add_payment_method subscription_cancellation multiple_subscriptions subscription_amount_changes subscription_date_changes default_credit_card_form refunds pre-orders subscription_payment_method_change_admin subscription_reactivation subscription_suspension subscription_payment_method_change_customer Stripe Apple Pay: tokenization products subscriptions add_payment_method subscription_cancellation multiple_subscriptions subscription_amount_changes subscription_date_changes default_credit_card_form refunds pre-orders subscription_payment_method_change_admin subscription_reactivation subscription_suspension subscription_payment_method_change_customer wc_stripe_cart_checkout wc_stripe_product_checkout wc_stripe_banner_checkout wc_stripe_mini_cart_checkout ### Product Bundles ### Database Version: 6.17.0 Loopback Test: ? Template Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: PL WooCommerce currency supported: ? PayPal card processing available in country: – Pay Later messaging available in country: – Webhook status: – Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: ? ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-04 13:35:00 +01:00 Options: ? Notes: 99 Onboarding: completed ### All Products for WooCommerce Subscriptions ### Template Overrides: – ### Action Scheduler ### Complete: 12?567 Oldest: 2022-10-04 12:00:28 +0200 Newest: 2022-11-04 10:22:58 +0100 Failed: 221 Oldest: 2022-09-20 12:21:28 +0200 Newest: 2022-10-24 14:50:58 +0200 Pending: 4 Oldest: 2022-11-04 11:00:00 +0100 Newest: 2022-11-05 08:04:38 +0100 ### Status report information ### Generated at: 2022-11-04 10:28:31 +01:00Hello,
For better performance of your site, we recommend updating WordPress, WooCommerce, and your database as well. You can refer to the following articles to update them:
– How to Safely Update WordPress
– Go to WooCommerce > status > tools > update database.
Link to image: https://snipboard.io/vYKsZM.jpgYou can try again after disabling all other plugins except WooCommerce, PixelYourSite and TikTok, does that make a difference?
Let us know how that goes.
Hello @twocolours,
Thank you for reaching out!
I just wanted to note that support for TikTok for WooCommerce is handled by TikTok for Business, not us.
For further assistance, please open a ticket from the following link and make sure to include the plugin you want support for from the form: https://woocommerce.com/vendor/tiktok-for-business/
Hope this helps!
Ok, will contact them.
You’re welcome @twocolours glad my colleague guide you in the correct direction. If you have any further questions, please create a new ticket.
Have a nice day!
Viewing 6 replies - 1 through 6 (of 6 total)
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