Admin login problem

  • `Hello, everyone,
    I have a problem (for the second week now) accessing the admin panel as an administrator. When I tried to log in as usual, I got a message that the username was not correct.
    “Error: The username XXXXXX is not registered on this site. If you are unsure of your username, try your email address instead.”
    These are admin credentials that I log in with every day and they are certainly correct. The address of the login page has not changed. I tried everything I could find as information but nothing worked.
    1/ I used a lost password
    – result: I did not receive a recovery email.
    (I read that WordPress has a problem with sending email and I need to change the send method to the PHP but I don’t know in the code which file it is located at)
    2/ I tried with the admin email
    – result: Unknown email address. Please check again or try with a username.
    3/ I checked in the database that the admin email exists as a record and is correct.
    4/ Cleared browser cache, replaced “wp-config.php”, “wp-login.php” and “.htaccess”
    – result: no result.
    In short, no code changes, no new plugins installed, no changes made to the site’s database, host or domain in the last 4 months. I have access to the host panel, ftp, phpMyAdmin and the database. There is only a change with the description of several products.
    I would appreciate any help.
    Thank you.

    • This topic was modified 2 years, 4 months ago by sshbg.

    The page I need help with: [log in to see the link]

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  • If you go to phpMyAdmin, look for wp_users or a variation of the name. When you find your username, click on the edit button.

    You should see something that says user_pass and yes, it will look like a string of characters. However that’s your encrypted password.

    Change the encrypted password to a plain-text password, and make sure to select MD5 on the dropdown, located to the left of the textbox. When you’re all set, click the go button on the phpMyAdmin page.

    Then when you login, you should be able to use the new password!

    Thread Starter sshbg

    (@sshbg)

    Thanks Saukia
    Unfortunately this didn’t work for me. All user data records are displayed except for the admin account!? Anyway, thanks a lot for the tip.
    I would appreciate it if any of the users who sent me (emailed) paid offers to fix the problem could still share a possible solution.
    Thank you all ;))

    • This reply was modified 2 years, 2 months ago by sshbg.
Viewing 2 replies - 1 through 2 (of 2 total)
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