No input fields for API key

  • Resolved foodstijl

    (@foodstijl)


    2 years, 4 months ago

    The checkbox fields are still active but the users are not added to the audience in Mailchimp anymore.
    When I go to settings of the plugin I get the following error:

    “API Key Invalid Your API key may be invalid, or you’ve attempted to access the wrong datacenter. on 2389 in /www/geneesmiddelentekortnl_596/public/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php”

    OK So I want to add a new key or same Key again but there is no input field or any field or settings what so ever. See screenshot:
    https://snipboard.io/H9A0O2.jpg

    Hope you can help

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    Hi @foodstijl, if this has happened to you, you’re unfortunately going to have to re-install the plugin.

    Things that could possibly have been a problem:

    1. Did you by chance have someone help with your Mailchimp account and then remove them?

    2. Did you happen to do a database rollback?

    Either way at this stage you’ll have to uninstall and reinstall the plugin I’m afraid. You’ll also need to make sure that Mailchimp delete’s the “old store” from your account to make sure you don’t have duplicate stores getting in the way.

    Please let us know if you’re running into any trouble – but also make sure to hop on a Mailchimp support ticket while you’re logged into your account and they’ll be more than happy to get you all squared up!

    Thread Starter foodstijl

    (@foodstijl)

    Hi Khungate,

    Yes, there was an account deleted within the Mailchimp account.

    I’ll contact Mailchimp support for further assistance, thanks for the info.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
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